Lightroom Mobile: Can’t edit - circle keeps spinning

  • 1
  • Problem
  • Updated 3 months ago
Lightroom never loads. Tried to edit the photos, but the circle keeps spinning. Tried logging in and out, deleting and redownloading the app but still won’t work. Not a network issue either because phone has perfect service and wifi
Photo of Michelle Sindhunirmala

Michelle Sindhunirmala

  • 4 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5362 Posts
  • 1115 Reply Likes
Greetings Michelle,

Have you tried restarting your phone?
Photo of Michelle Sindhunirmala

Michelle Sindhunirmala

  • 4 Posts
  • 0 Reply Likes
Yes, twice
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5362 Posts
  • 1115 Reply Likes
Can you get the brand, model number and OS version on your phone?
Photo of Michelle Sindhunirmala

Michelle Sindhunirmala

  • 4 Posts
  • 0 Reply Likes
iphone 8s, OS 12.1.3
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5362 Posts
  • 1115 Reply Likes
Thanks. We will need a diagnostic log from you if the app will allow you to get to the menu. An iOS log file can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to:

 
Photo of Michelle Sindhunirmala

Michelle Sindhunirmala

  • 4 Posts
  • 0 Reply Likes
“Access our support forum” leads me to this support forum. Did not get any email or diagnostic logs
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5362 Posts
  • 1115 Reply Likes
It is working for me here. Make sure you are Long Pressing and not just tapping. 
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5362 Posts
  • 1115 Reply Likes
Got it! Thanks. I will forward to the engineers for review.