Lightroom Mobile: Can’t edit - circle keeps spinning

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  • Problem
  • Updated 1 year ago
Lightroom never loads. Tried to edit the photos, but the circle keeps spinning. Tried logging in and out, deleting and redownloading the app but still won’t work. Not a network issue either because phone has perfect service and wifi
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ms6280

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Posted 1 year ago

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Rikk Flohr, Official Rep

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Greetings Michelle,

Have you tried restarting your phone?
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ms6280

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Yes, twice
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Rikk Flohr, Official Rep

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Can you get the brand, model number and OS version on your phone?
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ms6280

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iphone 8s, OS 12.1.3
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Rikk Flohr, Official Rep

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Thanks. We will need a diagnostic log from you if the app will allow you to get to the menu. An iOS log file can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to:

 
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ms6280

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“Access our support forum” leads me to this support forum. Did not get any email or diagnostic logs
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Rikk Flohr, Official Rep

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It is working for me here. Make sure you are Long Pressing and not just tapping. 
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Rikk Flohr, Official Rep

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Got it! Thanks. I will forward to the engineers for review.