Lightroom Mobile (Android) is not importing images between LG and Samsung

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
I bought a new LG-mobilephone and did install Lightroom CC mobile. When I know get images (Picture(JPG)) per WhatsApp or SMS or Threema from a samsung-mobilephone I can save them in my own (intern) picture-menu. But if I try to import them to Lightroom cc mobile the system says "the import is not possible". In the other way from LG to Samsung it is the same.

If I send the picture I get from a Samsung-phone to an Apple-Iphone and then back to my LG-Smartphone I can import the image (JGP) to Lightroom cc mobile.

Is their a bug???
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Christer Zimmermann

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Posted 5 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Thanks for the report Christer.  We are looking into it. 
Photo of Christer Zimmermann

Christer Zimmermann

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Today I tested it with a picture from a Huawei -phone and it works. Just not with Samsung. Thank you