Lightroom mobile: Crashing iPhone 6s plus

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
My iPhone 6s plus har been crashing twise when using Lightroom camera. I get a symbol that I must load the phone , but before the crash there was a lot of battery power. I have sign out, trash the app and reloaded it and pictures is gone. Before trashing the app it says that x pictures is pending.
Photo of Jørn Stensvold

Jørn Stensvold

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Charlie D

Charlie D, Official Rep

  • 810 Posts
  • 81 Reply Likes
Is your device using a Beta version of iOS?

Has the camera inside LR Mobile crashed since you reinstalled the app?

LR Mobile no longer saves images directly to the camera roll.  The app design expects LR users to sign in and sync images from the mobile app to online storage.  Unfortunately, if you did not sync the images to your Adobe account before deleting the app, or did not manually export selected images to your camera roll, the photos will be gone.
Photo of Jørn Stensvold

Jørn Stensvold

  • 2 Posts
  • 0 Reply Likes
No Beta version. The camera has not crashed since reinstalling the app.