Lightroom menu get often unresponsive

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  • Problem
  • Updated 1 year ago
  • Solved
Hello.I have an Hp notebook (Spectre X360 running Windows 10 Pro). The notebook is connected to an external monitor (Asus). It happens very often that the main menu and also the context menus became unresponsive if the notebook display is off (closed). If the notebook display is on (opened) i can't see the problem. Of course i'm working with the external monitor. The resolution is set to full hd (1920 x 1080). I see the same behaviour using Lightroom CC but i can't see the problem in Photoshop CC. I'm using the latest Lightroom release (8.3.1). Thanks
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Roberto Nicchi

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Posted 1 year ago

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Rikk Flohr, Official Rep

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My first recommendation would be to verify you have updated your video card drivers. Intel UHD Graphics 620 should be the chipset. Check your current version against Intel's site and make sure you are running the latest. 
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Roberto Nicchi

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Hello, thanks. I have solved doing a Windows Update.