Lightroom locks me out of Elements

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  • Problem
  • Updated 2 years ago
PSElements came preinstalled on my computer.  There is no recovery disk  Recently downloaded a trial of LR.  I am now completely locked out of Elements and do not have access to my library.  Error message says to reinstall Elements.
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Stacie McGraw Hanson

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  • Frustrated

Posted 2 years ago

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Just Shot Me

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If somehow the manufacturer of your computer had a deal with Adobe to pre-install PS Elements then it is the manufacturer you should be talking to.
They should of included a serial number so you can reinstall it.
Also 99.999% of all modern, present day, computers come with the recovery disc installed on the hard drive in a separate partition. You can access it by holding down a keyboard combo at boot time or there is usually a utility included to make the recovery discs or copy the files to a USB thumb drive that you can then boot your computer with and reinstall to a state as it came from the factory.
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Just Shot Me

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Also as far as I know PSE does not take hold of your images like some other programs do. So all your images on stored in some folder or folders on your hard drive and can be accessed from the File Manager for your OS.
(Edited)
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Smit Keniya, Employee

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Hi Stacie,

I can assure you that installing Lightroom did not lead to this. There is something else that seemed to have broken. Could you share a screenshot of the issue that you are facing while launching Photoshop Elements?

Also, can you confirm if Lightroom is launching correctly?

Thanks,
Smit Keniya
Adobe Lightroom Team
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Steve Lehman

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Hello Stacie, 
I'd like to interject with a suggestion: In your email, please find the email that confirmed your buy of this product.  It will have your serial number to enter into the software at reinstall.  All downloaded software (without a box) will send you a "confirmation" email with receipt which has your access code, better known as your software serial number to enter while installing.  The reinstall will go like that too.  Another way to get that number is to carefully look into your Windows File Explorer, then find Program x86 files, then find Adobe, then find PSE (version#) and within that file assortment you may open each one to find if there is a serial number stored there.  Adobe may work in the same manner as Microsoft products, in that, each time an application opens it verifies its serial number each time by going to the file explorer files pertaining to that product.  Give that a try too.  But I highly suggest that rather than mill around some vulnerable files, try looking into y our email.  If you're like me, I always save my mail "like new" or keep them in the box.  I have a whole history of what I did for 2-3 years and I can find the original email when I installed the software.  When you find it, write it down in file and save it (forever maybe) so you won't ever lose it.  i keep mine in an address book which has software listed according to the name. Then I can find it much quicker and all info of how I installed it and its serial number, the manufacturer and that phone number is all there ready to call if needed.  Thanks for reading this monster email.  I hope you will be okay.  One thing for sure, never panic.  Help is out there, and here too.  I doubt if Light Room effected PSE.  They came bundled in past offers.   Steve Lehman, MCSE, Seattle
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Stacie, I do see a serial # for Elements 5 registered to you Adobe ID account. If you sign into Adobe.com, you can recover your serial # - however, you will need the disk to re-install Elements 5. (Elements 5 is over 10 years old - It was designed to run on Vista or XP and not designed to run on modern computers and operating systems)