Lightroom Classic: keeps freezing, and have to ctrl, Alt Del, to shut down and restart, any ideas ?

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  • Updated 4 months ago
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lightroom CC keeps freezing, and have to ctrl, Alt Del, to shut down and restart, any ideas ?
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nigel lucas

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Posted 4 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Let's start with the basics Nigel... can you please go to Help menu > System Info and paste the contents?

And what are you doing when it freezes? Does it come back to life on its own if you wait?
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nigel lucas

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Hi Victoria, thanks for your reply, used to work fine, now just freezes, and I have to Ctrl, Alt, Del to shut it down. I have tried uninstalling, and reinstalling a couple of times, but same issue.

Thanks

Nigel

Lightroom Classic version: 7.4 [ 1176617 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 8  - Business Edition
Version: 6.2.9200
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.4 GHz
Built-in memory: 7893.3 MB
Real memory available to Lightroom: 7893.3 MB
Real memory used by Lightroom: 892.3 MB (11.3%)
Virtual memory used by Lightroom: 984.8 MB
GDI objects count: 571
USER objects count: 2230
Process handles count: 3675
Memory cache size: 144.5MB
Internal Camera Raw revision: 976
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 230MB / 3946MB (5%)
Camera Raw real memory: 231MB / 7893MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
OpenGL: AMD Radeon HD 5450

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13399 Core Profile Context 15.200.1062.1004
Renderer: AMD Radeon HD 5450
LanguageVersion: 4.40
Total Video Memory: 1012 MB


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Users\Nigel's PC\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Nigel's PC\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 68f9
Subsystem : e164174b
Revision : 0
Video Memory : 1011
Adapter #2: Vendor : 8086
Device : 412
Subsystem : 18e7103c
Revision : 6
Video Memory : 70
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
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Victoria Bampton - Lightroom Queen, Champion

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Ah, ok, Lightroom Classic, not Lightroom CC. I know, silly naming...

So at what point does it freeze? For example, does it open ok? Can you browse the photos in the Library module? What about the Develop module? 
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nigel lucas

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Hi, thanks for helping, have turned off GPU, and increased camera raw cache from 5 to 10 GB.  Will turning off GPU cause any issues ?
Thanks

Nigel
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Simon Chen, Principal Computer Scientist

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Turning off GPU is mostly a performance consideration depending on your machine configuration. You can try toggling GPU on and off to see which mode works better for you.

Once you have determined that the GPU is the issue of Lr stability, try the above GPU FAQ to make sure you have the latest AMD GPU driver. Your system info reports seems to indicate that your driver version is pretty old.
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nigel lucas

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ok thanks will give this a try
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nigel lucas

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Hi, thanks for your assistance, I have updated the drivers, and it now seems to be functioning ok , I have also turned back on the GPU
Thanks

Nigel
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Simon Chen, Principal Computer Scientist

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Good. Thanks for the confirmation.