Lightroom Desktop: Constantly freezing while trying to edit photos

  • 1
  • Problem
  • Updated 7 months ago
  • (Edited)
Lightroom is constantly freezing while trying to edit photos. The last two weeks have been a nightmare. It has gone from editing over 150 photos in a couple hours, to not even being able to work with 5 photos without constant freezing up.
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Brent

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  • considering other software alternatives

Posted 7 months ago

  • 1
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Brent

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Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. XPS 15 9575 / Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz
Logical processor count: 8
Processor speed: 3.0 GHz
Built-in memory: 16195.4 MB
Real memory available to Lightroom: 16195.4 MB
Real memory used by Lightroom: 2603.6 MB (16.0%)
Virtual memory used by Lightroom: 2810.2 MB
Memory cache size: 636.7 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1007MB / 8097MB (12%)
Camera Raw real memory: 1008MB / 16195MB (6%)
System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) HD Graphics 630 (26.20.100.6951)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, wl: No, bl: No
OS Media Capability: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\brodn\AppData\Roaming\Adobe\Lightroom CC

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Brent

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OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-HLGTD60
System Manufacturer Dell Inc.
System Model XPS 15 9575
System Type x64-based PC
System SKU 080D
Processor Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz, 3096 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.7.1, 7/7/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0C32VW
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.356"
User Name DESKTOP-HLGTD60\brodn
Time Zone Central Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 7.40 GB

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Volker Brecht

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"Internal Camera Raw version: 12.0 [ 321 ]"

camera raw 12 has a big problem with Acronis Active protection. Did you install Acronis True image?

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Brent

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I only get regular updates through the cloud account. I have not downloaded anything additional.
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Rikk Flohr, Official Rep

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This line: Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, wl: No, bl: No indicates you may be having GPU issues. If you turn GPU off do you still see freezing after 5 or so images?
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Brent

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Turned off as of now and will update on this issue soon