Lightroom Mobile(iPad): Not exporting photos recently

  • 2
  • Problem
  • Updated 1 month ago
  • (Edited)
When using export to camera roll it’ll say 1 photo saved successfully, but it’s not actually anywhere, not in the camera roll and not in the Lightroom gallery.Sometimes it works, but often I have to do it several times for it to actually save.It never used to do this but I can’t remember what update it’s been doing it since, on current latest update.
Photo of Daniel Lee

Daniel Lee

  • 4 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 2
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7545 Posts
  • 1729 Reply Likes
Daniel,

Can you verify?

  • iPad Model Number:
  • iOS Version Number:
  • Lightroom Mobile Version Number:

Do you have step-by-step instructions so I can attempt to reproduce?


Photo of Daniel Lee

Daniel Lee

  • 4 Posts
  • 0 Reply Likes
Model MU1F2X
iOS 13.5 (happened before update as well)
Lightroom 5.2.5 9B854D

It seems to be sporadic
(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7545 Posts
  • 1729 Reply Likes
I haven't been able to reproduce the issue.  Next time it happens if you can recall the steps, post them here.  We may want to grab a log from you as well right after it occurs the next time.

iOS Log File
can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a  diagnostic log will be generated and attached to your local mail client.