Lightroom -- import crashes Lightroom

  • 1
  • Problem
  • Updated 1 year ago
Whenever I use lightroom and click "import" it crashes. If I drag and drop new images into lightroom, it crashes. Existing images and adjustments do not crash the app.  I have Windows 10, and Lightroom v5.7 (I ran update and it says I have the latest). 

Error message:
Adobe Photoshop Lightroom 64-bit has stopped working
Windows is checking for a solution to the problem...

Not much to go on.

---------------------------------
Lightroom version: 5.7 [991162]
License type: Perpetual
Operating system: Windows 8.1 Home Premium Edition << this is incorrect, its W'10, v1511, 10586.122
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 7926.5 MB
Real memory available to Lightroom: 7926.5 MB
Real memory used by Lightroom: 467.1 MB (5.8%)
Virtual memory used by Lightroom: 430.1 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1680x1050

Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7
Library Path: C:\Users\Rick\Pictures\Lightroom\Lightroom 5 Catalog.lrcat
Settings Folder: C:\Users\Rick\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
    Device : 42
    Subsystem : 305517aa
    Revision : 12
    Video Memory : 128
Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Bose USB Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CardID: 66
Direct2DEnabled: false
GPUDevice: D3D
MaxTexture2DSize: 8192
OGLEnabled: true
Renderer: Intel(R) HD Graphics
ShaderModel: 10.0
Vendor: Intel
VendorID: 32902
Version: 8086:0042:305517aa:0012
---------------------------------

Everything has been working very well (over a year) until today. I don't think I used it in the last 2 months.

Rick.
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Rick Ragan

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  • unhappy, disappointed in Adobe

Posted 2 years ago

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Rikk Flohr, Champion

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Try resetting your preferences - they may have become corrupt: http://www.lightroomforums.net/threads/resetting-or-trashing-the-lightroom-preferences-file.14226/ 
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Shane Betts

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Also, have you tried with another card? I was having this issue and found it to be linked to a specific SD card. Not Lightroom's fault, insomuch as it was simply waiting for the faulty card to respond, Lightroom's fault insomuch as it crashed out instead of someone at Adobe writing a routine that exited the loop and informed me of the problem. Lazy coding.
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Rick Ragan

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I would have liked to have tried the reset preferences file that would have saved a ton of time, but I couldn't wait so I removed LR, rebooted, reinstalled, installed the latest patch, and then it worked as normal. So, it wasn't the SD card.
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Rikk Flohr, Champion

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Chances are it wasn't your preferences then. They survive an uninstall/reinstall.  Glad you are working again. 
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Ron Smith

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I am also having an issue on attempt to import. I have both LR 5.7 and CC (installed CC to import files from Canon 5ds-r) and both hang when attempting to import using any method. Both versions of LR are doing the same thing. No dialog box. Tried the preferences method to no avail. Removed new card and new drive. No change. I did rename the presets folder and tried removing assorted presets. When renaming it did allow me to import ONCE. Windows 10, 16gb memory, 1/3 of my tb drive clean.
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Victoria Bampton - Lightroom Queen, Champion

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Have you tried a card reader rather than a camera cable?
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Ron Smith

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I don't use either. I copy the RAW files to an external hard drive and import directly. I finally got the import dialog to open after leaving it overnight but when I clicked a drive letter to froze again.
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Victoria Bampton - Lightroom Queen, Champion

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In addition to Simon's suggestion, what happens when you try to import from your internal drive instead?
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Simon Chen, Principal Computer Scientist

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The latest version of Lr 5.x is Lr 5.7.1. You can uninstall the Lightroom and upgrade to Lr 5.7.1 (see https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html).

Assuming your install is all right and there is no disk corruption to the program files. Can you try to import from a folder that just have 1 photo? Does that work? It could be that there is some photo (or video) files in your original import folder that Lightroom cannot deal with gracefully.
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Shane Betts

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I'd also look to make sure none of your drives are full - even if you're not importing to or from them.