Lightroom: Help instructions for resetting preferences incorrect

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
The help article Set preferences for working in Lightroom Classic CC has several serious mistakes, and the Mac instructions will silently fail even if the user gets the correct file.

1. The MacOS filename is incorrect. It should be:

com.adobe.LightroomClassicCC7.plist (no spaces, not 5 or 6)

2. The Windows filename is incorrect. It should be:

Lightroom Classic CC 7 Preferences.agprefs (not 5 or 6)

3. In Method 1 (manual), step 3 should read:

"Reboot your computer and launch Lightroom Classic CC."

If you don't reboot, the MacOS preference caching will cause the deletion of the .plist to be ignored and be ineffective.

4. Methods 1 and 2 should be swapped -- users should be encouraged to use the keyboard shortcut.  The manual method is too difficult for many users to get right.
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John R. Ellis, Champion

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Posted 1 year ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I'll get it updated.
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John R. Ellis, Champion

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It's fixed now, great.
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Gary Rowe

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Pity Adobe didn't think of doing it before the release, and are - as is now usual with LR - getting the paying customers to work unpaid as their test team.