Lightroom Classic: Has encountered problems reading this photo

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  • Problem
  • Updated 4 months ago
  • (Edited)
When I try to click on pictures in library mode in Lightroom 5 to view them bigger and also to develop them, Lightroom pops up with the following: Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo. This does not happen to every photo in the file, but it does happen to most. What can I do to access these files again through Lightroom 5?
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Sarah McDivitt

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  • frustrated.

Posted 5 years ago

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Tricia Mennell

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Did you ever resolve this?
I have the same problem!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restarting your computer? (There's another thread out there where this solved the problem)

Otherwise, that file could be corrupted. Or if the files are on an external drive or network drive, there could be an issue reading the file for any number of reasons.
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Tricia Mennell

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Hi Jeffrey,  The restart didn't work. :(. I moved files from my external to my native drive and it didn't fix it.  Everything was fine until I had to restore my computer and re-download LR.  So wrong version?
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Tricia Mennell

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HI Jeffrey, 

Now I've opened three other catalogs that are from shoots that are done and put away and they have the same error on most of the files.  It's a Lightroom issue.  Has to be.

Trish
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Tricia Mennell

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I've also opened catalogs on my iMac and two separate external drives.  All have the error.
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Tricia Mennell

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I'm using Lightroom Classic CC.  Going to download Lightroom CC and see if that is the solution.
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Tricia Mennell

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okay...well that wasn't it! :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post one of the files? (Dropbox/CC files)
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Todd Shaner, Champion

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Were you previously using LR 5, what LR version is installed now (Go to Help> About Photohsop Lightroom), and what camera model are the pictures from that can't be read?
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Aparna Paul Jain

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Hi Tricia, Did you figure out the reason? I have been using Lightroom for so many years and seem to be getting this problem for the first time in my most recent shoot. The images are from my Nikon 750, in raw and copied over to an external hard drive.
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Art Davis

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I am having a similar issue with LR Classic 7.2 after rolling back from the buggy 7.3 & 7.3.1. 

The problem I'm seeing is more random, but concerning since I've not seen this problem before with 7.2.  Is this an issue with the file, or with LR's root file management process?  I fear it is the later.

I'm running Windows 10 Home w/16 g memory with no issues until 7.3.  All my image file on my primary hard drive (not an external hard drive).
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Allison Gilroy

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I too am having problems with this and want to know what I can do. I can't seem to find any answers. Help please !!!!

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Dirk Huyge

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I also get the same problem.  When I try to open them in Photoshop CC 2019, I get some more info:

"The embedded ICC profile cannot be used because the ICC profile is invalid. Ignoring the profile."

I can edit in photoshop (and in Lightroom for that matter) but the warning never disappears.

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John R. Ellis, Champion

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Since you can edit in LR, you may have a different problem than the original poster.

Please upload a sample photo with this problem to Dropbox or similar and post the sharing link here. This will let us determine whether the issue is with the photo itself or your configuration.
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Dirk Huyge

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Thank you.   This is a dropbox link to a sample file: https://www.dropbox.com/s/j7cmmul9gvf09h3/151303210.JPG?dl=0

I tried to downgrade to Lightroom Classic 8.2 but that didn't make any difference.  So I guess it would indeed be the photos themselves.
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John R. Ellis, Champion

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Dirk,

It appears the file doesn't conform to industry standards, containing an invalid ICC color profile. PS warns about the profile but lets you open the file, while LR balks entirely. Resaving the file from PS produces a new JPEG that LR opens without complaint.

There's almost no identifying EXIF metadata in the file -- where did it come from and which previous apps touched it?

Details:

Though I can import it into my LR 8.2.1 / Mac OS 10.14.3, LR won't let me edit it all:



Opening in PS 20.0.4 / Mac OS 10.14.3 succeeds but produces this warning:



"exiftool -v" shows that the JPEG APP2 segment, where the ICC profile is stored, only has 15 bytes, far too small for a valid profile:



"exiftool -htmldump" shows the APP2 segment properly identified as an ICC profile consisting of one chunk, but that chunk has  a single 0-byte of data, clearly not conforming to the ICC specification:






(Edited)
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Dirk Huyge

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Much obliged.  I indeed also noticed the same 'ignoring the ICC profile" in photoshop.  I'm afraid I have no idea which apps touched the files.  I got them online from a running event I participated in.    I'll follow your advice and process them through photoshop.

One more, thank you and much appreciated.
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colin.purrington

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I encountered same problem with several dozens files in Lightroom Classic (9.1) on a Mac (OS 10.15). I tried restarting Lr, restarting Mac, but nothing worked. In the end, I discovered that Photoshop would open them, though it complained ("This document may be damaged (the file may be truncated or incomplete). Continue?" Then I saved a new version, then reimported into Lightroom. In most cases the bottom part of the photograph was missing so this rendered some unusable, but I still managed to retrieve some images. Not an ideal solution for hundreds of photographs, or for images that can't tolerate some cropping.