Lightroom froze up importing photos & 1 video. Every click just beeps, and I can't shut down my MacBook. How to perform a hard shutdown?

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  • Updated 12 months ago
Lightroom froze up on importing a few photos & 1 long video. Nothing works - every click just beeps, and I can't shut down my MacBook. How to perform a hard shutdown?
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Rikky Rivers

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  • very frustrated

Posted 1 year ago

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Photo of Simon Chen

Simon Chen, Principal Computer Scientist

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Where are you import the photo or video from? from phone? from SD card reader? or from a folder in your os file system? What has the version of Lr that you are running?

Try copying the photo & video to somewhere on your hard drive and import from there. Does it still hang?
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Patrick R

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Hi,
I got almost the same issue with the latest LR 6.12 : all video file I try to preview (in Library mode) makes the LR to hang (nice multicolor rolling mouse pointer) when I click the play button. The only way to solve this is to "Force quit" (I am on OS-X) and restart LR.  

This feature was working on the previous version of LR (6.11 or 6.10) without any issue.