Lightroom downloader renames HEIC files with extension ".false"

  • 2
  • Problem
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
The Lightroom downloader application (https://lightroom.adobe.com/lightroom-downloader)
downloads photos taken with iPhone X in HEIC format but renames them with extension ".false"... ex: IMG_2329.false instead of IMG_2329.HEIC

This is a problem when trying to compare 2 folders and trying to determine if all files have been backed up properly as there isn't a 1 to 1 match in filenames...

Can you please advise on how to resolve this issue?
Thanks.
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Valencia

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Posted 3 months ago

  • 2
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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A bug has been filed with the team. This thread will be updated when there is resolution.  Thank you for reporting it to us!
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Valencia

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Thank you for opening and actively monitoring this direct channel with the team.
Excellent customer support, we appreciate it.