Lightroom Classic: Does not see subfolders

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
After updating to Catalina, LR Classic did an auto update.  Now when I try to import, LR does not see files on memory card or desktop.  It sees the memory card but no folders or images on the card.  Same for desktop, it sees the desktop but no images there.  Does not matter file type, ie Raw to DNG, JPG or 3FR.  Yes, I have the show subfolders box checked, but it does not show the subfolders or the images.

Should I re-install LR?  Or just wait for the correction?
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John Howard

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  • Angry that the auto update happened.

Posted 8 months ago

  • 1
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Carlos Cardona

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Have you tried:
Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed & all of its checkboxes are checked? (If Lightroom is not in the right-hand pane, just drag/drop the app there).
(Edited)
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John Howard

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Thanks.  It worked.  Don't know why the update turned these off.  A bits confusing the dialogue box, but restarting turned the access on after checking the boxes.  Owe you a beer.
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Carlos Cardona

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Bass Ale please! ;-)
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Richard Hix

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I had the same problem after auto updating to LR9.  After a couple of hours of an Adobe tech trying to make it all work, he turned off auto update and rolled LR back to version 8.4.1 saying this was a known issue that Adobe was working on.  All is well now with Catalina and LR 8.4.1.  I'll wait until at least LR 9.1.
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Carlos Cardona

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@Richard: never update your OS until at least .2! (25 years of IT Pro experience speaking!)
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Richard Hix

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Funny, everything works with Catalina except Adobe.  I've used "personal computers since 1980.  I waited a month to upgrade and read tech press almost every day to make sure Catalina is stable.  Maybe if I was managing a large enterprise I'd wait a couple of versions.  With bootable backups and other backups, I've never had a problem.  Knock on wood.
(Edited)