Lightroom Desktop: Permanently syncing 1 file

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  • Updated 6 days ago
  • (Edited)
Lightroom desktop on Windows 10 is stuck syncing 1 file. I went into Lightroom on the web and found that under the sync issues it was trying to sync a file from an old mobile phone. I deleted the file from the sync issues and made sure that is was permanently deleted. This has had no effect on my desktop version. How can I get that to stop syncing?
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Keith Gough

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Posted 2 weeks ago

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Barry Young, Director of Engineering, Lightroom products

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In the top bar, you can filter by Sync Status and find out which file is still trying to sync. Once selected, the info panel will state the sync status and any problem with it.
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Keith Gough

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Barry, I get the message "Oh No! A black hole No photos matching these filters were found.

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Rikk Flohr, Official Rep

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Keith,

You mention you had an image from an old mobile phone syncing. Does that mean you have a new mobile phone? What does it show?
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Keith Gough

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The new phone has synced correctly. I did delete the file via lightroom on the web in the sync issues folder but that did not solve the issue with my main computer.
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Rikk Flohr, Official Rep

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Thank you.

On Lightroom Desktop go to the Deleted Items folder and run the filter Barry suggested earlier - any result?
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Keith Gough

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No. I did clear 500 pictures from the deleted items folder but I still have one file trying to sync
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Keith Gough

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today I uninstalled Lightroom and re-installed it. This also had no effect. I did click the option to remove all settings. I still have one file trying to sync that I can't get rid of.