Lightroom deletes files when moving folders

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There is another thread describing this same behavior that is marked as solved. However, the problem is not solved.

Today I moved a folder inside LR to an external HD. The folder itself was over 40GB. The progress bar stopped about 1/3 way through the process, and after 15 minutes no more files were being moved. I finally stopped the move by clicking the "x." When I looked at the size of the folder in the external HD and the size of the original folder still remaining, I had lost over 25GB!!  
Arguably the most important function LR has is not image organization, it is image preservation. And if files just disappear due to LR glitches, then steps need to be taken to fix that as priority #1! 
I will not be moving files within LR any longer, and I will not recommend that anyone do so. If I know of someone who is considering using LR, I will suggest they look at alternatives.  Unbelievable!
I'm using version 7.3.1
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justin k

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Posted 2 months ago

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KLS

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This just happened to me too -- infuriating. Beyond infuriating. I'm using 7.4. – it looks like there's a new update out now, but who knows if it's actually fixed.
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Reetesh Mukul, Employee

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@justin_k I assume that files were not present at either of the two locations. We will try to replicate this issue and get back to you.
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Antoine Hlmn

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I've had a similar issue! Thank god I had a TimeMachine backup! (Always, ALWAYS have a backup!
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justin k

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@Reetesh, 
Edit: Now that I reread your question, I think you may be asking if the files that were lost were not present on either drive after the fact. No they were not.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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This has been a long-standing issue for many years Reetesh. It's difficult to reproduce on demand, but there have been reports of files getting deleted during cancelled or hung drag/drop operations since as far back as I can remember. Your more experienced users recommend using drag/drop only for moving a few photos at a time, and use OS move then Find Missing Folder for larger volumes due to this issue. If you can track it down, that would be much appreciated.
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Oliver

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Just a question: If this feature is known by long and the result is rather critical for the user (we do not talk about loss of some edits but of total loss of data) - why doesn't Lightroom at least put a warning sign in front of this operation?

(I am one of those guys that move files via OS :-)) 
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Todd Shaner, Champion

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This is a duplicate post. I suggest anyone landing here with this issue add their 'Me To' vote and 'Follow' at the below report Adobe Engineering has already acknowledged. The more votes and comments added their the more likely Adobe Engineering will take further action. Thank you.

https://feedback.photoshop.com/photoshop_family/topics/moving-files-resulted-in-lr-deleting-the-file...

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Rikk Flohr, Official Rep

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Todd,

I am going to recommend we keep this thread open and treat it as a new issue.  The thread to which you linked above was a bug with a set of steps were were able to replicate which was fixed in 6.12.  While this may be related, it is more like a new issue than a continuation of the previous issue. 

@Reetesh is on the case and if we are able to repeat what these two users are seeing in the 7.5 version, we will log it as a new issue in our system. 
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dmeephd

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This behavior has been known and ongoing for years.  I never use LR to move files anywhere.  Ever.  One only has to lose processed images once—thank gawd for backups—to learn that painful lesson.  It makes no matter to me whether Adobe 'fixed' this issue once or ten times over the years; nothing stays fixed in LR for long.

I would rather use the MacOS to move folders and  files and then have LR locate the 'missing' folders or files and either update the new location or delete them from the catalog.
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Rikk Flohr, Official Rep

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@Justin K and @KLS

Can you both provide OS and Version? You've already supplied your Lightroom version. Some basic information about the configuration of your source and destinations would be helpful. Please include as much step-by-step information as possible so that we can attempt to duplicate what happened in your systems.

Thank you!
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justin k

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@Rikk, OS: Mac OS High Sierra 10.13.16
The moving process involved transferring files from the hard drive to an external drive within LR. 
When I looked over a couple of other folders I had moved within LR in the last couple of weeks, prior to the event described in this thread, I noticed a pattern. None of the folders was moved completely-- all of them contained some files in their original location on the hard drive, and among those files were those that were put in collections. For some reason, it appears LR did not move any of the files that were in collections during that process. However, that does not explain all of the data that disappeared.I have lost other files when previously moving photos in those instances.
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Frank Heitmuller

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This reply was created from a merged topic originally titled Lost images during move operation.

During a move operation in LightRoom, Lightroom Crashed and all images being moved were lost.

Moving Three folders with about 2-3k images per folder from one external disk to another, on a 2014 MacBook Pro running Mojave and Lightroom Classic 8.0. The images were being moved, i.e. showing reduction in 1 folder and addition in the target folders when the system crashed.

When rebooting, the lightroom folders had been moved to the new location but the files were showing as missing. Looking on the old disk via finder, they are completely gone while on the new disk those files and folders don’t exist. All other previous moves are fine.

This is totally bizarre as this is a sequential process and the physical move can be tracked so why would they be completely gone? This really makes no sense and is highly concerning in how LR handles this.

I am convinced they are gone after having checked every possible option, so this is more of a LR heads up concern / question as to what happened here.

Please help
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Frank Heitmuller

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Luckily yes on the back-up, however I have been one of those who was convinced that it was better to use the Lightroom function. I would like to hear from Adobe on this.
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Rikk Flohr, Official Rep

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Frank,  I am following this issue. 
Was the crash an OS crash or a Lightroom crash? Did you submit a crash report? And if so, did you use the same email you use on this forum to report the crash?
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Robert Frost

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Is this a Mac only problem?

Bob Frost
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dmeephd

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Nope.  I was running LR on Windoze (until I kicked the MicroSoft habit) up to March 2014 and LR would do the same thing if it hung up or crashed...delete the files from the source even though they had not been committed to the destination.  And the OS had no idea where they went.  Fortunately, I had a backup.
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Zip

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System: iMac OSX.13.1 32 GB RAM SSD's/LR CC 8/latest

A week ago, I finally took the step to move all my photo’s to one place/hard drive. My 60,000 (15-20 years worth, some from iPhoto, some from Aperture etc) photo’s were all over the place(some on local disk, others on NAS volumes), and this lead to a messy experience, plus it was hard to keep track of backups. So, as step 1, I moved a folder containing 25,000 photo’s in LR CC tree structure and dropped it on an empty folder on a new USB3 hard disk.

It quickly went wrong, unfortunately. After moving 9000 files LR stalled. I waited for 5 hours, nothing happened, LR was no longer responding according to the Mac’s activity monitor. Only way out: force quit. I then noticed lots of empty folders on my source disk, and also empty folders on my destination folder. Files were deleted...

I had to resort to backups of my photo's, but then LR got confused and all my RAW edits disappeared. More reloading of backups, copies via rsync instead of LR, trying to reconnect the catalog, crashes, stalls etc.

Now after spending a week’s spare time on this, all my photo’s and most of my edits are back(and on the new disk). But: most of my albums have missing pictures or suddenly have 0 photo's. When I point LR to the proper location of the missing (grey rectangle) photo(right next to a photo it CAN find), it says it is already connected to another picture. When I show that picture in the library, it’s the same picture(same location) as the one I am trying to point LR at. There’s only one, there are no confusing duplicates.

I also get this error when I try to point LR CC to the right location  of the missing files:

Best,

Zip Boterbloem