Lightroom CC 2015: Can't process ARW files

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  • Updated 11 months ago
  • (Edited)
I have Lightroom creative cloud and can't process any ARW files with it.  The forums say to update my version (2015) - but through Creative Cloud I have the latest updates, no?  I can't see how to solve this.
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sylvia hines

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Posted 11 months ago

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Lew

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what camera is producing the files.
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Tom Mickow

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Here's an article that may help - https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html

Short version though is...

1 - Check your specific version of Lightroom by going to Help --> About in the menus.

2 - Check here to make sure your camera is supported & verify which version you need to be running - https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
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Roger Tinley

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Are you quite sure that you have the latest version of LR CC? Many people have problems where the CC App says you have the latest version of LR but it isn't.