Lightroom CC 2015: Can't process ARW files

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I have Lightroom creative cloud and can't process any ARW files with it.  The forums say to update my version (2015) - but through Creative Cloud I have the latest updates, no?  I can't see how to solve this.
Photo of sylvia hines

sylvia hines

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Lew


  • 17 Posts
  • 3 Reply Likes
what camera is producing the files.
Photo of Tom Mickow

Tom Mickow

  • 359 Posts
  • 125 Reply Likes
Here's an article that may help -

Short version though is...

1 - Check your specific version of Lightroom by going to Help --> About in the menus.

2 - Check here to make sure your camera is supported & verify which version you need to be running -
Photo of Roger Tinley

Roger Tinley

  • 20 Posts
  • 1 Reply Like
Are you quite sure that you have the latest version of LR CC? Many people have problems where the CC App says you have the latest version of LR but it isn't.