Lightroom Desktop: Creating Duplicates Upon Saving

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  • Problem
  • Updated 4 days ago
  • In Progress
  • (Edited)
Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.
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Alethia Redick

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  • frustrated

Posted 1 year ago

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dmeephd

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I've seen this behvior as well.  Lightroom has been creating 'ghosts' of .dngfiles since LR 7.5 and this bug was submiited to the development team (or so I was told).  Deleting the duplicates deleted all of the .dngs  from the catalog, but not the hard drive.  One then had to reimport the .dngsto have them back in the catalog.

Now in LR 8.1, I can delete only the extras and the correct .dngremains.  Unfortunately, LR now creates at least two (2) duplicates every time upon both inporting AND exporting.

Reinstalling will serve no purpose...it's a bug inthe program, not your installation, and it is a PITA.  I spent eight (8) hours yesterday undoing all of the crap LR created.
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Rikk Flohr, Official Rep

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Alethia, 

You've tagged this as a Lightroom CC issue but I suspect you are actually using Lightroom Classic CC. Can you go to Help>System Info... and get us your installed version number?
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Alethia Redick

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Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)
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Alethia Redick

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Its definitely Lightroom CC. I made the switch from Classic to CC at the beginning of this year, and then reinstalled it on my new computer in October.
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Rikk Flohr, Official Rep

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Thanks for confirming.  Are you aware that 2.1.1 was released in December?
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Amy Terese

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I’m using version 3.2 CC and this happens to me everything I export a large number of photos. It’s extremely annoying and i always have to go back and delete a ton of duplicate photos! Is there a fix yet??
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Veronica Taylor

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I'm experiencing the same issue and this is a huge issue - please tell me this bug has been corrected? I have a massive wedding to export and am currently unable to do so. 
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Alethia Redick

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It became far less, but still occasionally does it for me.
I found that exporting in smaller chunks seems to help. At the very least it’s easier to catch before your computer sits for 36 hours exporting the same 700 photos 7 times.
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Jenn DeFilippis

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It does it occasionally for me, but tonight it made SEVEN copies of every photo and I'm trying not to throw the computer put the window. Don't have time for this during wedding peak season
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dwbmb

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Hello Rikk. This just happened to me with Lr CC 3.1. During export I just noticed the progress bar has a lower progress then the last time i took a look at it. In the destination folder many images are 4 times (with *-2.jpg, *-3.jpg and *-4.jpg file names), so the export procedure did reset 3 times since I noticed that and cancelled export. Dunno what to do now. Here is the log though.


https://1drv.ms/u/s!AsgF9JUMzDPSjMZukcN-k8pMuWDWBQ?e=f00ELt

(Edited)
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dwbmb

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Today I tried again with the same result. This time I kept it running and it finished after all with three duplicates (four files per image - original and three other duplicates). Interesting is that not all of them were duplicated and some of them were duplicated three tomes, some of them twice, some once...
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Veronica Taylor

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This problem is absolutely ridiculous. I even had someone from Adobe trying to help and never had any type of resolution. The *only* thing I have managed to do was turn my wifi off while exporting, which allows me to export low-res versions without duplicates. It is so frustrating and cannot believe it's still not fixed.
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dwbmb

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I am kind of surprised this is not being processed, I believe Rikk just missed this topic. 
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Rikk Flohr, Official Rep

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Engineering is evaluating the reports - we have not been able to reproduce so far on our end. 
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Chantelle Jessica Arnaiz

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This happens ALL THE TIME! Why are we paying a monthly subscription if this problem that clearly other people are experiencing isn't even being acknowledged? And what's worse is that the exporting process is already excruciatingly slow to begin with...now to stop and restart the process over and over again? This is ridiculous. 
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Rikk Flohr, Official Rep

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Chantelle, 

We are still unable to reproduce this on our side.  Can you give us your step by step, detailed instructions to reproduce so we can attempt with your workflow?
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Julie Kmoch, Sr. Development Manager

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We did make a fix in 3.2 (launched Feb. 10) that may help here. If you have updated to 3.2 and are still seeing this, please let us know:
  • How many files are you trying to export?
  • When you see this, is the export batch running long enough for the computer to go to sleep midstream?
  • Are you on Mac or Win?
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Amy Terese

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This is still happening to me. I’m using a Mac and have the latest 3.2 CC feb 2020 version. It’s extremely annoying and takes forever to save. It’s sad that a service a pay for monthly has issues like this. I’d expect this behavior from free versions.
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Piotr Stefaniak

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Same problem here, exporting 160 files, only 127 are finally exported, some of them has 2 or 3 copies. Exporting process gets stuck. It does it every time, when I try to export multiple files.

Using latest Lr version on Mac OS 10.15.3, exporting to jpg, 90%, original size, no further changes in parameters
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Rikk Flohr, Official Rep

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If you are still experiencing this issue please do two things:

1. Respond with your current OS version number
2. Hit the Me-too button at the top of this page. 

Thank you. 
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Lisa Rison Anderson

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Mojave 10.14.6
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Jeremy Ong

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Mojave 10.14.6
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dwbmb

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Windows 10 Home v1909
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Christina Montes

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Catilina 10.15.4
(Edited)
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Thomas Gussner

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 Hi Rikk,

I have the same problem on my 2013 MacBook Pro:

* macOS Catalina 10.15.2

* Lightroom build 20200204-0604-bc5e360

Whenever I try to export raw images from my Canon M50 to jpg, the export gets stuck and starts over, which results in multiple copies of the image. I never had the patience to wait more than 8 hours, which was not enough to export 200 images.

I found the following workaround though:

Deactivate wifi to disconnect Lr from the cloud. Import the images, make your edits, and then export. Then, the export works like a charm. However, as soon as Lr had a connection to the internet, it does not work any more for those images and the export gets stuck.

I noticed that the export also works for photos that are fully uploaded to the cloud already. So I suspect this bug is related to the simultaneous upload and export of images (which is kind of the usual case when you import a lot of images, edit them and directly want to export them).

Hope this helps in finding the bug and fixing it.

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suecag

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This reply was created from a merged topic originally titled Adobe Lightroom CC desktop export bug, duplicate photos, unending export, etc.

Adobe Lightroom CC using desktop install 3.2. When exporting more than 10 photos at a time, multiple duplicate photos are created at random, causing the export to run for an extended period of time, and never completing. This is huge bug that has rendered the program useless. Previously I was able to export without this issue. Using Macbook Pro. I shut down the computer and changed folders without any luck. Please help. 
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Raj Anantha

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MacOS Version: 10.15.3 (19D76)

Same issue. It is eating up my time and resources. It is a major problem as I do lot of timelapse work.
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Justin Bonnar

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I'm also experiencing this issue.
  • macOS Catalina 10.15.4 on a MacBook Pro (Retina, Mid 2012)
  • Adobe Photoshop Lightroom 3.2.1, Build 20200403-1047-0e59df2
Anecdotally, it appears that the duplicates are occurring because the export task restarts for some reason. That is, I see the export task progress bar go back to the beginning, and it restarts exporting files from the beginning with filenames suffixed with "-2" (and then later "-3", "-4", etc if it restarts multiple times) to avoid a collision. For me, this seems to happen mostly with larger export jobs (anecdotally, I found that ~100 images exported as 90% JPEGs generally complete with issues, but if I try 200+ it will restart at least once). I have found that large jobs do sometimes complete if allowed to restart frequently enough (I had a ~300 image export job that ran to completion, but appeared to have restarted 8 times as the most duplicated photos had a '-7' suffix). I'm not sure if the larger jobs cause the restarts to happen more frequently, or if just by being a larger job it's more likely to restart before reaching completion.

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Rikk Flohr, Official Rep

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Thanks for the additional report. Make sure everyone is hitting the Me Too Button at the top of the page also. 
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party_pants

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Me too. God, as if CC couldn't get any worse/more inconvenient.

Is this their worst product in the current suite? I think so.
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party_pants

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anecdotally: It seems to happen specifically when I delete an already exported photo.

For example, I deleted a photo I exported with the batch by mistake, and then the entire export process froze and it started exporting multiple duplicates over and over and over.

I was able to repeat this multiple times.

ALSO seems to happen if I am exporting multiple "albums" at the same time.

Didn't delete anything during the export process and it seemed to work. Who knows.
(Edited)
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dwbmb

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This might be useful, thanks. But it happened to me when exporting whole year (not albums, but selection by date) and without deleting anything during the process, I was actually AFK during export.
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zapvista

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This reply was created from a merged topic originally titled download to desktop from cloud creates duplicates after internet interruption.

as I said: download al large number of Pics (<100) to desktop from cloud starts again and again after an Internet interruption and creates duplicates. My Workflow: downloading Images from Camera to iPad Pro at location and edit on desktop at office, then download final Images to Folder on Desktop. So I have to split my download into smaller parts and that's annoying!!!


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Sharon Cheema

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I have had the same issue for months with Lightroom cc.  It takes forever to save files, then more hours are wasted deleting duplicate files. 
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Thomas Gussner

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Hi @Rikk Flohr, can you give us any updates on this issue? Can you reproduce the problem? Is anybody working on this? A short status update would be highly appreciated.
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Rikk Flohr, Official Rep

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When an update is available it will be posted in this thread. Additionally the status (currently In-progress) may change too. 

I have no new information to share at this time. The team continues to actively investigate the issue. 
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Veronica Taylor

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How is it possible that this problem has not been resolved? It's such a big problem to not be able to export photos that we have edited with this software... it's a basic functionality. I'm unable to export at the moment, and the "trick" I was using before no longer works (ie, I was able to export if I had the Wifi turned off). 

I am only trying to export 36 photos and it won't complete, and it just keeps restarting. It creates 13-14 duplicates for the first 15 photos then stops.

I am no longer able to use this software for my wedding photography editing, since it is impossible to export a client's entire gallery.

Are there any workarounds?