Lightroom: Creating Duplicates Upon Saving

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  • Problem
  • Updated 1 day ago
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  • (Edited)
Hoping this makes sense!

Almost every time I export/save photos from CC, the program will begin the process, then stop halfway through and restart... which then duplicates the file.

For example, I tried exporting an album of 80 high res images yesterday afternoon, which I walked away from...and four hours later,came back to the program STILL exporting, and I had SEVEN copies of about 3/4ths of the images from the album.

If its user error, for the love of goodness, please correct me.
If its a problem with CC, how would I go about fixing it? I've switched computers, uninstalled and reinstalled and restarted my computer.... nothing seems to fix it!

Please help! Exporting weddings is a frikin NIGHTMARE.
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Alethia Redick

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  • frustrated

Posted 1 year ago

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dmeephd

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I've seen this behvior as well.  Lightroom has been creating 'ghosts' of .dngfiles since LR 7.5 and this bug was submiited to the development team (or so I was told).  Deleting the duplicates deleted all of the .dngs  from the catalog, but not the hard drive.  One then had to reimport the .dngsto have them back in the catalog.

Now in LR 8.1, I can delete only the extras and the correct .dngremains.  Unfortunately, LR now creates at least two (2) duplicates every time upon both inporting AND exporting.

Reinstalling will serve no purpose...it's a bug inthe program, not your installation, and it is a PITA.  I spent eight (8) hours yesterday undoing all of the crap LR created.
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Rikk Flohr, Official Rep

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Alethia, 

You've tagged this as a Lightroom CC issue but I suspect you are actually using Lightroom Classic CC. Can you go to Help>System Info... and get us your installed version number?
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Alethia Redick

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Lightroom CC version: 2.0.2 [ 20181023-1325-d74082d ] (Oct 23 2018)
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Alethia Redick

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Its definitely Lightroom CC. I made the switch from Classic to CC at the beginning of this year, and then reinstalled it on my new computer in October.
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Rikk Flohr, Official Rep

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Thanks for confirming.  Are you aware that 2.1.1 was released in December?
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Veronica Taylor

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I'm experiencing the same issue and this is a huge issue - please tell me this bug has been corrected? I have a massive wedding to export and am currently unable to do so. 
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Alethia Redick

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It became far less, but still occasionally does it for me.
I found that exporting in smaller chunks seems to help. At the very least it’s easier to catch before your computer sits for 36 hours exporting the same 700 photos 7 times.
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Jenn DeFilippis

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It does it occasionally for me, but tonight it made SEVEN copies of every photo and I'm trying not to throw the computer put the window. Don't have time for this during wedding peak season
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dwbmb

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Hello Rikk. This just happened to me with Lr CC 3.1. During export I just noticed the progress bar has a lower progress then the last time i took a look at it. In the destination folder many images are 4 times (with *-2.jpg, *-3.jpg and *-4.jpg file names), so the export procedure did reset 3 times since I noticed that and cancelled export. Dunno what to do now. Here is the log though.


https://1drv.ms/u/s!AsgF9JUMzDPSjMZukcN-k8pMuWDWBQ?e=f00ELt

(Edited)
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dwbmb

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Today I tried again with the same result. This time I kept it running and it finished after all with three duplicates (four files per image - original and three other duplicates). Interesting is that not all of them were duplicated and some of them were duplicated three tomes, some of them twice, some once...
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Veronica Taylor

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This problem is absolutely ridiculous. I even had someone from Adobe trying to help and never had any type of resolution. The *only* thing I have managed to do was turn my wifi off while exporting, which allows me to export low-res versions without duplicates. It is so frustrating and cannot believe it's still not fixed.
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dwbmb

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I am kind of surprised this is not being processed, I believe Rikk just missed this topic. 
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Rikk Flohr, Official Rep

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Engineering is evaluating the reports - we have not been able to reproduce so far on our end. 
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Chantelle Jessica Arnaiz

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This happens ALL THE TIME! Why are we paying a monthly subscription if this problem that clearly other people are experiencing isn't even being acknowledged? And what's worse is that the exporting process is already excruciatingly slow to begin with...now to stop and restart the process over and over again? This is ridiculous. 
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Rikk Flohr, Official Rep

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Chantelle, 

We are still unable to reproduce this on our side.  Can you give us your step by step, detailed instructions to reproduce so we can attempt with your workflow?
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Julie Kmoch, Sr. Development Manager

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We did make a fix in 3.2 (launched Feb. 10) that may help here. If you have updated to 3.2 and are still seeing this, please let us know:
  • How many files are you trying to export?
  • When you see this, is the export batch running long enough for the computer to go to sleep midstream?
  • Are you on Mac or Win?