Lightroom Desktop: Crashes when trying to edit photos

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  • Problem
  • Updated 3 weeks ago
  • Acknowledged
  • (Edited)
After updating to the latest version I cannot edit photos, Lightroom crashses but without crashreport. I'm running Windows 10.
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Håkan Carlsson

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Posted 8 months ago

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Rikk Flohr, Official Rep

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Håkan, 

Can you please go to Help>System Info... and copy and paste the exact installed version number in your reply. 

Also, in Windows, type "winver" and do the same with your installed Windows version?
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Håkan Carlsson

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Hi,

See below,

//Håkan

Windows10 Version 1903 (OS-version 18362.476) 
Lightroom: 

Lightroom-version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL-version: 1.11.0.8
Operativsystem: Windows 10
Operativsystemsversion: 10.0 [18362]
Programarkitektur: x64
Systemarkitektur: x64
Datormodell: ASUSTeK COMPUTER INC. X550CL / Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
Antal logiska processorer: 4
Processorhastighet: 1,7 GHz
Internt minne: 8077,6 MB
Tillgängligt fysiskt minne för Lightroom: 8077,6 MB
Använt fysiskt minne för Lightroom: 538,5 MB (6,6%)
Använt virtuellt minne för Lightroom: 748,9 MB
Storlek på cache-minnet: 302,8 MB
Intern Camera Raw-version: 12.0 [ 321 ]
Högsta antal trådar som används av Camera Raw: 3
SIMD-optimering för Camera Raw: SSE2,AVX
Virtuellt minne för Camera Raw: 20MB / 4038MB (0%)
Faktiskt minne för Camera Raw: 21MB / 8077MB (0%)
System-dpi-inställning: 96 dpi
Skärmdisposition är aktiverad: Ja
Bildskärmar: 1) 1680x1050, 2) 1366x768
Inmatningstyper: Pekgester: Nej, Integrerad pekplatta: Nej, Integrerad penna: Nej, Extern pekplatta: Nej, Extern penna: Nej, Tangentbord: Nej

Grafikprocessorinformation: DirectX: NVIDIA GeForce GT 710M (23.21.13.8857) - 980 MB
Grafikprocessorinformation: loaded: Ja, supported: Ja, compute: Nej, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, wl: Nej, bl: Nej
Operativsystemets mediakapacitet: true

Programmapp: C:\Program Files\Adobe\Adobe Lightroom CC
Inställningsmapp: C:\Users\Christina\AppData\Roaming\Adobe\Lightroom CC

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Andrés Diaz Guerrero

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s working very badly with the new OS of Apple. it doesnt download easily the pictures from SD cards. and doesnt crash but it gets stuck. doesnt work. doesnt uppload even the local library. it used to be a nice app. but now... 
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Rikk Flohr, Official Rep

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Thanks, your OS and Software version look fine. 
 I was able to locate your Crash Report in our system. I have forwarded to the Dev team for review. 
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Rikk Flohr, Official Rep

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It appears you are running a very old display driver.  We recommend you go to nVidia's website and download the latest driver for your video card. The crash should go away after updating.
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Alexandra Bidian

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Hello, I have the same problem and I already checked my driver version. Could you maybe have a look too?



Lightroom-Version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL-Version: 1.11.0.8
Betriebssystem: Windows 10
Betriebssystemversion: 10.0 [17763]
Anwendungsarchitektur: x64
Systemarchitektur: x64
Computermodell: TOSHIBA SATELLITE L50-B / Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 2,5 GHz
Integrierter Speicher: 12208,1 MB
Für Lightroom verfügbarer phys. Speicher: 12208,1 MB
Von Lightroom verwendeter phys. Speicher: 1761,7 MB (14,4%)
Von Lightroom verwendeter virtueller Speicher: 2102,9 MB
Cache-Speichergröße: 1141,7 MB
Interne Camera Raw-Version: 12.0 [ 321 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 840MB / 6104MB (13%)
Physischer Speicher in Camera Raw: 867MB / 12208MB (7%)
DPI-Einstellung des Systems: 120 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1080
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein
Informationen zum Grafikprozessor: DirectX: AMD Radeon R7 M260 (8.17.10.1404) - 2 GB
Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I3_GPU3, Hardware: success, Software: fail_insufficient_driver, WL: Nein, BL: Nein
Medienfähigkeit des Betriebssystems: true
Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom CC
Einstellungen-Ordner: C:\Users\Alexandra Bidian\AppData\Roaming\Adobe\Lightroom CC

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Rikk Flohr, Official Rep

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It looks like you are using LIghtroom 3.0.  Lightroom 3.1 is current. Can you install the update and see if you are still crashing?
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Per Lindblad

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My problems started after installing LR 3.1.
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Håkan Carlsson

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Sorry, it did not help
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Håkan Carlsson

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I don't even get a crashreport option.
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Per Lindblad

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I have the same problem! When trying to level the horizon the pic does ́nt level. When trying again Lightroom freeze and is not answering. When restarting Lightroom the window is locked on the last pic that I tried to level. This is a extreemly poor functioning. When are your bug fix releast?
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Rikk Flohr, Official Rep

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From your description it sounds like you have an Application Hang and not a crash. I would recommend starting a new thread as this thread is about crashing.  Please include as much information about your system as possible.  Include OS, Free Disk Space and specs on your machine. 

Thank you.
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Rikk Flohr, Official Rep

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Version 3.3, an update to Lightroom Desktop, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!