Lightroom crashing

  • 1
  • Problem
  • Updated 4 months ago
Windows 10 using Lightroom CC Classic build 7.4

Periodically crashes.  Seems to happen when I select export.
Photo of Lee Kreider

Lee Kreider

  • 3 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4283 Posts
  • 816 Reply Likes
Greetings Lee,

Can you provide us with a description of the crash? Are there any dialogs? Do you fill out and send any crash reports?
Photo of Lee Kreider

Lee Kreider

  • 3 Posts
  • 0 Reply Likes
No dialogs. Just said "not responding". Sometimes it does go to import eventually. However, have left it for over an hour...no joy.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4283 Posts
  • 816 Reply Likes
Since we don't have many other reports of system hangs with 7.4, let's go through the usual suspects then, Lee. 

Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the hanging continue after resetting the preferences?