Lightroom Classic 7.2: Crashes when adding keywords

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  • Updated 8 months ago
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  • (Edited)
I've got allot of pictures in my Lightroom Classic catalogue without keywords, when I try and add keywords through the dialogue box Lightroom crashes and I have to sign into my iMac again from the welcome screen, it's happened around 8 times now and it's really frustrating. Does anyone know what could cause this to happen?
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Paul Brewer

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Posted 10 months ago

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Victoria Bampton - Lightroom Queen, Champion

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Tell us more which Paul.

"when I try and add keywords through the dialogue box" - which dialogue box?

Can you please go to Help menu > System Info and paste the contents so we can see exactly which version you're using please?
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Paul Brewer

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Just updated to 7.2 release and same issue, when I try and add a fresh keyword into the keyboarding dialogue box through the smart collection "pictures without any key words" as soon as I try to separate the new keyword with a comma it causes lightroom to become unresponsive, my iMac then closes down to my login screen, I login and go back into lightroom and it's fine. Just a bit annoying.
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Johan Elzenga, Champion

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As Lightroom Classic does not have a 'dialog box' to add keywords (it has a keyword entry field in the right panel), could it be that you are using a plugin that is no longer compatible?
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Paul Brewer

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In the right hand panel there is two dialogue boxes for keywording and both cause issues when adding new key words, the issue seems to only happen when I add a comma at the end.
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Melissa Rios, Lightroom Support Product Manager

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Hey Paul,

Can you please share a screenshot of these dialog boxes?

Found what you're looking at. But I couldn't reproduce a crash. Left a comma at the end as well. Could you record a video perhaps to show what's happening?

Thanks,
Melissa
(Edited)
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Johan Elzenga, Champion

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OK, those are entry fields, not dialog boxes. A dialog is a separate pop-up window. Anyway, even though Lightroom should not crash as a result, have you checked in the Lightroom Preferences - Interface tab that keywords are separated by commas, not by spaces?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, it sounds like the whole computer is crashing if you need to log in again after the crash.
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Paul Brewer

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Only happens with Lightroom, the system is ok, very little else is running, it seems to be when I try to add new key words and separate the words with a comma that's triggering the issue
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Ulf Mörén

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I have had my second chat with the photo support yesterday as I have crashes with import, tagging and filtering photos. Filtering caused the entire Windows 10 to lock in all windows and I could not finish individual programs with the Activity Manager. I could only shut down the computer. Windows handled it as a serious error and collected information, and then restarted the computer automatically. I then received several error messages saying that programs lost contact with necessary files. It seemed to me that everything was connected to my D drive and when I checked it was not included in "My Computer". I then chanced to restart the computer and then the computer did not display any error messages and the programs that were not available for use at the previous reboot now worked. Lightroom Classic CC I dare not use anymore as it can seriously harm my other work on my computer.

Anyhow the support could not help they again said that the problem was caused by a bug   number LRD 4197530.  The support was sorry to say that this is a reported BUG with lightroom and has been reported to Engineering who are working on this to get this rectified and a release will be made for the same very soon. 
When I searched in this forum on this bug I found nothing later than 7 months ago. It seems that they have been working with this bug for a very long period without being able to solve it. Do I have to wait for another 7 months to use my Creative Cloud?????

 Jeffrey Tranberry, Sr. Product Manager, Digital Imaging made a comment on my text above "Sounds like you're referring to this issue: Lightroom Classic 7.2: Crashes when adding keywords"

and below  You will see my answer.

Yes, but not only adding keywords from my keywordlist but also when I filter out photos from keywordlist as You can se above this gave me a big crash. I ́m not sure but as I remember I have had crashes also giving commands for importing photos.
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Rikk Flohr, Official Rep

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Lightroom 7.3.1 was released earlier today, Ulf. Let us know if you are still seeing the crashes after installing and running it for a while.