Lightroom Classic 7.2: Crashes when adding keywords

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
I've got allot of pictures in my Lightroom Classic catalogue without keywords, when I try and add keywords through the dialogue box Lightroom crashes and I have to sign into my iMac again from the welcome screen, it's happened around 8 times now and it's really frustrating. Does anyone know what could cause this to happen?
Photo of Paul Brewer

Paul Brewer

  • 4 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5583 Posts
  • 2224 Reply Likes
Tell us more which Paul.

"when I try and add keywords through the dialogue box" - which dialogue box?

Can you please go to Help menu > System Info and paste the contents so we can see exactly which version you're using please?
Photo of Paul Brewer

Paul Brewer

  • 4 Posts
  • 0 Reply Likes
Just updated to 7.2 release and same issue, when I try and add a fresh keyword into the keyboarding dialogue box through the smart collection "pictures without any key words" as soon as I try to separate the new keyword with a comma it causes lightroom to become unresponsive, my iMac then closes down to my login screen, I login and go back into lightroom and it's fine. Just a bit annoying.
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2842 Posts
  • 1217 Reply Likes
As Lightroom Classic does not have a 'dialog box' to add keywords (it has a keyword entry field in the right panel), could it be that you are using a plugin that is no longer compatible?
Photo of Paul Brewer

Paul Brewer

  • 4 Posts
  • 0 Reply Likes
In the right hand panel there is two dialogue boxes for keywording and both cause issues when adding new key words, the issue seems to only happen when I add a comma at the end.
Photo of Melissa Rios

Melissa Rios, Lightroom Support Product Manager

  • 104 Posts
  • 26 Reply Likes
Hey Paul,

Can you please share a screenshot of these dialog boxes?

Found what you're looking at. But I couldn't reproduce a crash. Left a comma at the end as well. Could you record a video perhaps to show what's happening?

Thanks,
Melissa
(Edited)
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2842 Posts
  • 1217 Reply Likes
OK, those are entry fields, not dialog boxes. A dialog is a separate pop-up window. Anyway, even though Lightroom should not crash as a result, have you checked in the Lightroom Preferences - Interface tab that keywords are separated by commas, not by spaces?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16857 Posts
  • 2828 Reply Likes
Also, it sounds like the whole computer is crashing if you need to log in again after the crash.
Photo of Paul Brewer

Paul Brewer

  • 4 Posts
  • 0 Reply Likes
Only happens with Lightroom, the system is ok, very little else is running, it seems to be when I try to add new key words and separate the words with a comma that's triggering the issue
Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
I have the same problem. Mac OS latest version 10.15.3 just hangs as soon as a comma is inserted in Keywords using LR Classic 9.2. Very frustrating and time consuming.
Photo of Ulf Mörén

Ulf Mörén

  • 3 Posts
  • 1 Reply Like
I have had my second chat with the photo support yesterday as I have crashes with import, tagging and filtering photos. Filtering caused the entire Windows 10 to lock in all windows and I could not finish individual programs with the Activity Manager. I could only shut down the computer. Windows handled it as a serious error and collected information, and then restarted the computer automatically. I then received several error messages saying that programs lost contact with necessary files. It seemed to me that everything was connected to my D drive and when I checked it was not included in "My Computer". I then chanced to restart the computer and then the computer did not display any error messages and the programs that were not available for use at the previous reboot now worked. Lightroom Classic CC I dare not use anymore as it can seriously harm my other work on my computer.

Anyhow the support could not help they again said that the problem was caused by a bug   number LRD 4197530.  The support was sorry to say that this is a reported BUG with lightroom and has been reported to Engineering who are working on this to get this rectified and a release will be made for the same very soon. 
When I searched in this forum on this bug I found nothing later than 7 months ago. It seems that they have been working with this bug for a very long period without being able to solve it. Do I have to wait for another 7 months to use my Creative Cloud?????

 Jeffrey Tranberry, Sr. Product Manager, Digital Imaging made a comment on my text above "Sounds like you're referring to this issue: Lightroom Classic 7.2: Crashes when adding keywords"

and below  You will see my answer.

Yes, but not only adding keywords from my keywordlist but also when I filter out photos from keywordlist as You can se above this gave me a big crash. I ́m not sure but as I remember I have had crashes also giving commands for importing photos.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7298 Posts
  • 1661 Reply Likes
Lightroom 7.3.1 was released earlier today, Ulf. Let us know if you are still seeing the crashes after installing and running it for a while. 
Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
However it does not work for me.  Mac OS latest version 10.15.3 just hangs as soon as a comma is inserted in Keywords using LR Classic 9.2. Very frustrating and time consuming.

Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
Thanks Rikk for your advice - I will follow it through
Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
Hi Rikk,

I exported over 8,000 photos to form a new catalog and it seemed to work fine. I then exported over 40,000 photos to a new catalog and after some testing it seemed to work fine. So your hunch seems to be right in that there is corruption in my current catalog.

What would you suggest? If I create export a few catalogs and merge them then presumably the corruption will go with it. Any ideas?

Thanks,

Rob
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7278 Posts
  • 1653 Reply Likes
Corruption shouldn't follow the new catalogs.

I don't see any reason you can't try this:

  1. Backup your existing catalog
  2. Go to All Photographs
  3. Select All
  4. Ungroup All Stacks
  5. Select All again
  6. Export as a Catalog (you don't need to include the images)
  7. Rename as the catalog from step 1
  8. Replace catalog from step one with catalog created in step 6.
If this works, it is the least amount of work.  If it doesn't use the backup from step 1 to restore and we can move onto the next option. 
Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
Thanks Rikk,

I will give it a try.

Rob
Photo of Robert Hubbard

Robert Hubbard

  • 20 Posts
  • 4 Reply Likes
Hi Rikk, 

I followed that through and exported all photos as a new catalog. At first it still hung for awhile but not as long as it did previously. But in time the hanging was much reduced to about 5 seconds until it found the relevant section (eg a surname) and then at other times it was much more instant. 

I wonder if it might get even better if I again export all photos as another new catalog?

One other issue that is again not as frequent as it was is that sometimes when I insert a comma into the keyword window, the LR Classic application just immediately closes. Each time it does that I send off the reason why to Adobe. Again I wonder if exporting all photos as another new catalog would solve that as well.

Thanks very much for your idea of exporting all photos to a new catalog as it is significantly better than it was before.

Thanks again and kind regards,

Rob