Lightroom 6/Classic 7.1: Crashes upon start up at times, other times starts ok (macOS)

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  • Updated 11 months ago
  • (Edited)
In the last week or so Lightroom has crashed on start up intermittently. It's Lightroom CC 2015.14 release. I'm running OS 10.9.5. For both Lightroom CC and Lightroom Classic CC OS 10.11 or higher is listed as the minimum system requirements. Does that mean I can no longer run it with OS 10.9.5? 

Here's the first part of the crash report:
Process:         Adobe Lightroom [1784]

Path:            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:      com.adobe.Lightroom6

Version:         Adobe Lightroom [1149743] (6.14)

Code Type:       X86-64 (Native)

Parent Process:  launchd [162]

Responsible:     Adobe Lightroom [1784]

User ID:         501



Date/Time:       2018-01-03 06:59:10.879 -0600

OS Version:      Mac OS X 10.9.5 (13F1911)

Report Version:  11

Anonymous UUID:  6E32DE6D-45DE-DE5C-2713-688D7664F7F3



Sleep/Wake UUID: 4EEB1AB9-607F-4B66-A6AA-9F96F96ACFFB



Crashed Thread:  0  Dispatch queue: com.apple.main-thread



Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
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Alec Bourgeois

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Posted 11 months ago

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Amit Kumar, Senior Computer Scientist

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Hi Alec,
In the same crash report, you will be able to find the call stack of the crashed thread (in this case thread 0).
Could you please also post the call stack of the crashed thread?

Regards,
Amit
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Alec Bourgeois

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Hi Amit, 

Here's the call stack:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libobjc.A.dylib               0x00007fff8d27655a realizeClass(objc_class*) + 45

1   libobjc.A.dylib               0x00007fff8d27662e realizeClass(objc_class*) + 257

2   libobjc.A.dylib               0x00007fff8d27920c lookUpImpOrForward + 98

3   libobjc.A.dylib               0x00007fff8d26c169 objc_msgSend + 233

4   com.adobe.ag.substrate        0x000000010b560600 AgLua_pushNativeString + 72

5   com.adobe.ag.substrate        0x000000010b5598f6 getOSVersion_L + 399

6   com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

7   com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

8   com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

9   com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

10  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

11  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

12  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

13  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

14  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

15  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

16  com.adobe.ag.kernel           0x000000010b41a68a 0x10b403000 + 95882

17  com.adobe.ag.kernel           0x000000010b41ba04 0x10b403000 + 100868

18  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

19  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

20  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

21  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

22  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

23  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

24  com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

25  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

26  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

27  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

28  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

29  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

30  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

31  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

32  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

33  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

34  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

35  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

36  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

37  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

38  com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

39  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

40  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

41  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

42  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

43  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

44  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

45  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

46  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

47  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

48  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

49  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

50  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

51  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

52  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

53  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

54  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

55  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

56  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

57  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

58  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

59  com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

60  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

61  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

62  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

63  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

64  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

65  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

66  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

67  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

68  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

69  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

70  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

71  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

72  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

73  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

74  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

75  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

76  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

77  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

78  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

79  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

80  com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

81  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

82  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

83  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

84  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

85  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

86  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

87  com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

88  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

89  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

90  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

91  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

92  com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

93  com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

94  com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

95  com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

96  com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

97  com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

98  com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

99  com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

100 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

101 com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

102 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

103 com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

104 com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

105 com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

106 com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

107 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

108 com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

109 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

110 com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

111 com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

112 com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

113 com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

114 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

115 com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

116 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

117 com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

118 com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

119 com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

120 com.adobe.ag.substrate        0x000000010b54b711 0x10b541000 + 42769

121 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

122 com.adobe.ag.kernel           0x000000010b41b61b 0x10b403000 + 99867

123 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

124 com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

125 com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

126 com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

127 com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

128 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

129 com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

130 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

131 com.adobe.ag.kernel           0x000000010b40c7d2 0x10b403000 + 38866

132 com.adobe.ag.kernel           0x000000010b40d39d 0x10b403000 + 41885

133 com.adobe.ag.kernel           0x000000010b405002 lua_pcall + 100

134 com.adobe.ag.kernel           0x000000010b406d56 0x10b403000 + 15702

135 com.adobe.ag.kernel           0x000000010b40ce75 0x10b403000 + 40565

136 com.adobe.ag.kernel           0x000000010b41b5bd 0x10b403000 + 99773

137 com.adobe.ag.kernel           0x000000010b40d141 0x10b403000 + 41281

138 com.adobe.ag.kernel           0x000000010b404f81 lua_call + 37

139 com.adobe.Lightroom6          0x000000010b243856 0x10b241000 + 10326

140 com.adobe.Lightroom6          0x000000010b243cf9 0x10b241000 + 11513

141 com.apple.AppKit              0x00007fff8d7a5db0 -[NSApplication _doOpenUntitled] + 447

142 com.apple.AppKit              0x00007fff8d6c8df1 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254

143 com.apple.AppKit              0x00007fff8d6c8b13 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140

144 com.apple.AppKit              0x00007fff8d6c86fd -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746

145 com.apple.AppKit              0x00007fff8d5339eb -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 323

146 com.apple.AppKit              0x00007fff8d533779 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

147 com.apple.AppKit              0x00007fff8d5331db -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242

148 com.apple.Foundation          0x00007fff8c73b52a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294

149 com.apple.Foundation          0x00007fff8c73b39d _NSAppleEventManagerGenericHandler + 106

150 com.apple.AE                  0x00007fff8a877e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381

151 com.apple.AE                  0x00007fff8a877c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

152 com.apple.AE                  0x00007fff8a877b36 aeProcessAppleEvent + 315

153 com.apple.HIToolbox           0x00007fff91d70161 AEProcessAppleEvent + 56

154 com.apple.AppKit              0x00007fff8d52f0b6 _DPSNextEvent + 1026

155 com.apple.AppKit              0x00007fff8d52e89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

156 com.apple.AppKit              0x00007fff8d52299c -[NSApplication run] + 553

157 com.apple.AppKit              0x00007fff8d50d783 NSApplicationMain + 940

158 com.adobe.Lightroom6          0x000000010b242b1a main + 1274

159 libdyld.dylib                 0x00007fff93c295fd start + 1
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Simon Chen, Principal Computer Scientist

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I see that your macOS version is Mac OS X 10.9.5. That is not a supported OS version according to https://helpx.adobe.com/lightroom/system-requirements.html.
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Alec Bourgeois

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Hi Simon, 

I suspected this might be the problem, but wasn't sure since sometimes Lightroom starts normally and other times it doesn't. I guess I might finally be forced to update OSX.