Lightroom: Crashes, takes down computer (Bad power supply)

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I've been experiencing issues with Lightroom (and it's only Lightroom doing this) where I will be using it -specifically on Pick and Reject on largish imports- and it reboots the computer.

So, for example, since last night I have had 6 crash/restart cycles just doing Pick/Reject work on my import of ~2000 images.

It happens on much lower numbers too - it's like some buffer somewhere gets full and boom, down goes the computer. 

I'm running LR CC, Win10, 16Gb RAM. Everything is up to date - LR, Win10, graphics etc. 

Anyone have any ideas on where to even start with working this problem?

Thanks.
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Paul Parkinson

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Posted 3 years ago

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Ronald Byram

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Do you have the graphic GPU option active? if so,  Try turning that off and see what happens.

My LRcc was working fine until I got a updated graphic card driver. now it freezes and I have to reboot. with help from LRcc family I was able to edit control file and turn that off. LRcc is operational again.  just a thought.
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Paul Parkinson

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I tried switch off the GPU option and it worked far longer than it had before so it is, I expect, a graphic card issue. More experimenting I think. Thanks for the suggestion. I'll keep the GPU off for for now (even though it's supposed to be a supported device). Cheers.
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Paul Parkinson

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Okay folks - it's getting silly now. Even sorting through images in the Library is causing a complete system crash. Can anyone help here?
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Rikk Flohr, Official Rep

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Can you describe the crash? What happens - exactly? Any error messages? Complete computer failure? BSOD? 
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Paul Parkinson

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It's a complete crash back to reboot. No messages (not even quick ones), no BSOD. 
I'm now trying a reduced resolution - the card supports 4k (3840x2160 native) but is now at 2560x1600. Let's see how that plays out. Everything is up to date and the card is ~6m old.
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Rikk Flohr, Official Rep

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Sounds a little like a bad memory address is being hit. I am curious how your down-res'd test comes out. Let us know!
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Paul Parkinson

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Okay here's an update for anyone interested. Turns out. after a lot of to-ing and fro-ing, that it was the power supply in my PC that was causing the issue. I had it replaced, uprated, and all has been well.