Lightroom: Crashes constantly after: zooming, loading images.

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  • Problem
  • Updated 2 years ago
  • (Edited)
Lightroom 6.5 CRASHES constantly after: zooming, loading images. Black screen and restart El Capitan.  This all happened after I bought last week the late 2015 iMac. RAM 64 GB. Is this too fast for Adobe to handle? Apple can't help because everything outside Lightroom works.There is NO Adobe service in the Netherlands! e is NO I don't know where to post my crash reports to this site.
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Henk ter Maten

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Posted 2 years ago

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Simon Chen, Principal Computer Scientist

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Official Response
It seems that a few of the crashes are due to the AMD graphics driver. Try go to Lightroom's preference dialog, turn off the GPU acceleration under the Performance tab. See also https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html for more info. Here is one of the crashes:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0   libGPUSupportMercury.dylib     0x00007fff8b96b1d4 gpusLoadCurrentTextures + 176
1   com.apple.AMDRadeonX4000GLDriver 0x00000001060fecb1 gldUpdateDispatch + 287
2   GLEngine                       0x00007fff98348037 gleDoDrawDispatchCoreGL3 + 533
3   GLEngine                       0x00007fff982fc62d glDrawElements_ACC_GL3Exec + 238
4   com.adobe.ag.AgImageIO         0x000000010b51fd09 0x10aeb2000 + 6741257
5   com.adobe.ag.AgImageIO         0x000000010b5100d5 0x10aeb2000 + 6676693
6   com.adobe.ag.AgImageIO         0x000000010aec68e6 0x10aeb2000 + 84198
7   com.adobe.ag.AgImageIO         0x000000010aec444a 0x10aeb2000 + 74826
8   com.adobe.ag.AgImageIO         0x000000010aeff2d1 0x10aeb2000 + 316113
9   com.adobe.ag.AgImageIO         0x000000010b51946d 0x10aeb2000 + 6714477
10  com.adobe.ag.AgImageIO         0x000000010b517032 0x10aeb2000 + 6705202
11  com.adobe.ag.AgImageIO         0x000000010b516f52 0x10aeb2000 + 6704978
12  com.apple.AppKit               0x00007fff9981cdd6 -[NSView _drawRect:clip:] + 3626
(Edited)