Lightroom Classic: When moving folders, the task gets stuck at 100%, old folder remains in LR

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  • Updated 6 days ago
I have seen there are a number of threads about issues related to moving folders from within LR, so this one could be related indirectly to some of them (or not - who knows).

This is my problem: when I move a subfolder (i.e. a folder not sitting directly on the root of the drive) to another subfolder in a different drive, Lightroom starts a "Moving folder" task and the progress bar appears to reach 100%, but the operation never completes - the progress bar remains at 100%.

If I check with Windows File Explorer, I can see that everything went fine: the folder has been moved, so, the operation has been completed succesfully. But from within Lightroom, I can still see the old location of the folder (and the new one too, as expected) in the Folders panel. It's as if LR didn't realise that the "old" folder isn't there anymore, and is waiting for something that has already happened. Or maybe it's unable to write this change to the catalog, I don't know.

I hope this explanation is clear enough, but just in case, I recorded a 1 minute video showing this:

https://youtu.be/_I1b-SHGp6Q

I'm using Windows 10 (with latest updates) and LR 8.1, although this problem started happening with 7.x versions, (can't tell which one exactly). Thanks.
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Carlos Oliveras

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  • folder challenged

Posted 1 month ago

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Rikk Flohr, Official Rep

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Carlos,

Does this happen every time, some of the time, or rarely?
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Carlos Oliveras

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Hey Rikk,

First, I've realized I made a mistake in my explanation - the problem happens when moving any folder (subfolder or not) to a subfolder in a different drive (not when moving a folder from one subfolder to another subfolder, like I said). Or at least that seems to be the trigger. Unfortunately, I think I cannot edit my original post anymore, sorry for the mistake.

And yes, it happens every single time. But when it started happening, it seemed intermittent, until I realized that the problem was limited to moving folders from one drive to subfolders in a different drive.

By the way, I just tried this on my laptop (I don't usually move folders there, just some quick edits), and the same thing happened.

Thanks for taking an interest in this.


(Edited)
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Robert Somrak, Champion

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Are any of these network drives
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Carlos Oliveras

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No, none of them. They are local hard drives.
(Edited)
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Rikk Flohr, Official Rep

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I've forwarded this post to the engineering team for review. They may be contacting you. 
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Carlos Oliveras

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Thanks Rikk. I will be more than happy to provide any extra data if necessary. Like I said, I can reproduce this on 2 different computers (with different catalogs too), but if it's some problem on my end, I guess we will be able to find out.
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Ann Terrell

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This is also happening for me also, Mac OS Mojave, and the operation always says "In progress" although all of the image counts in the old folders show a 0
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Cheryl Scott

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Same for me on Mojave - the TO and FROM derives are both networked drives (but not my NAS).
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Carlos Oliveras

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Any update on this? Not the end of the world, but experiencing this problem several times a week is getting old... Thanks.
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dmeephd

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Lightroom is ignorant of any file operations performed outside of Lightroom.  This is by design as Lightroom is a database application—albeits, constructed on a poor man's database—and not a file management system or operating system.

This is made pretty clear in virtually any manual or Lightroom book published by third parties.

However, Lightroom is also notorious when it comes to file handling as it does not message the operating system to perform the file handling; it does it itself.  This might sound wonderful as certain Lightroom Champions have implies, but Lightroom bypasses the protections inherent in the operating system.  For example, Lightroom does not verify the file is in the destination folder before deleting the file in the source folder.  The operating always does this verification.

The problem here is—and many, including myself have experienced this—that if Lightroom hangs, and only briefly, there is a good chance that your images go into the ether never to be seen again (unless you have a backup).

From my experience, Lightroom can hang for any number of reasons; e.g., competing for RAM with other applications, competing for CPU time with other applications, issues with the GPU, cats fighting, dogs barking, and the earth rotating on its axis.

Never trust Lightroom to perform any file operations.  Do it outside of Lightroom under the inherent protections of the operating system and follow Victoria's brillant solutions for locating moved files.  (Lightroom is pretty good at finding images if you can point it to the correct directories.)