Lightroom Classic v9.3: I cant process images from a Ricoh Theta SC2 since ungrading to version 9.3

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[Jim has discovered below that disabling the GPU on his 2019 Macbook Pro / Mac OS 10.15.5 avoids these crashes. -- JRE]

Since upgraded to version 9.3 of LR CC I can no longer edit images taken with a Ricoh Theta SC2 360 camera. When I select the image and click on the Develop module the program closes with no warning or error messages. These are just jpg panorama images from the camera so can't see why LR would treat them any differently to any other jpg. This is having a significant impact on my business as I have to edit these real estate interior images on an earlier version of LR CC on my MacBook which messes up my digital workflow.

System info from LR:-
Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.15.5 [19F101]
Application architecture: x64
Logical processor count: 32
Processor speed: 3.2 GHz
SqLite Version: 3.30.1
Built-in memory: 229,376.0 MB
Real memory available to Lightroom: 229,376.0 MB
Real memory used by Lightroom: 2,820.4 MB (1.2%)
Virtual memory used by Lightroom: 16,461.3 MB
Memory cache size: 562.1MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 963MB / 114687MB (0%)
Camera Raw real memory: 975MB / 229376MB (0%)
Displays: 1) 2560x1440

Graphics Processor Info:
Metal: AMD Radeon Pro W5700X
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Jim Muller

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  • Very frustrated

Posted 1 month ago

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John R. Ellis, Champion

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Hi Jim, if you could upload a sample JPEG to Dropbox or similar and post the sharing link here, that would make it much more likely Adobe will pay attention.
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Jim Muller

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Hi John, This is a link to a sample image from the Ricoh camera. 
 
https://drive.google.com/file/d/1m7jb_GcLJ5OkBYWIFHyAKF5fwbKbMLc9/view?usp=sharing

I find that I can edit some images, but after working through a few LR will randomly close.  There is no telling whether it will quit on the first image I try and edit or the on fourth or fifth. I'm guessing this intermittent behaviour will make it more difficult to track the problem.  I have no issues processing any other images (RAW or jpg).
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John R. Ellis, Champion

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I've added it to my test catalog in the same configuration (LR 9.3 / Mac OS 10.15.5).  I don't see any crashes after editing it and several other photos. But I'll keep it there for a while to see what might happen. 
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Jim Muller

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Thanks for checking this. In order to try and eliminate other possible causes I tried editing a batch of these photos in a diferent catalog (I keep my commercial work separate from personal photos in different catalogs).  I found that I the problem only ocurred after I had editied around 20 images - in Develop, clicked on the next in sequence to edit and the program shut down. In my commercial catalog it shuts down pretty much as soon as I touch one of these images. Such odd behaviour...
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John R. Ellis, Champion

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Are all (or most) of the photos you're editing from the same camera?

See if there's a crash log for LR; if so, upload it to Google Drive and post the sharing link here:
https://bjango.com/help/crashlogmac/#:~:text=Crash%20logs%20contain%20information%20about,needed%20on%20Lion%20and%20above).
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Jim Muller

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As I only upgraded to 9.3 a few days ago the only cameras I have used apart from the RIcoh is a Canon 1DX II, and there are no issues with processing images from that.  To test this a bit further I have been re-processing images from other cameras I have used in the recent past, including Hasselblad H5D, Canon 5D III, Fuji X-H1, Leica M, iPhone 8 and a DJI Phantom IV drone. No issues processing these, but as soon as I go back to the Ricoh images the program shuts down.

I have no idea where to look for a crash log from LR so can't help with that.
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Jim Muller

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Hi John, I think I'm getting somewhere now in tracking down this issue.  In LR Preferences I turned off GPU acceleration to see if that made any difference (I had read somwhere that any incompatibility with the GPU could cause this problem where the program just shuts down).  And it has - I can now edit these Ricoh images without the program closing (just went through processing 50 of them without a problem). Now all I need to do is work out why LR is not happy with my GPU - and why only for the Ricoh images). It's the AMD Radeon Pro W5700X MPX module in a 2019 Mac Pro - fairly new to the market so that may have some bearing. More investigation required...
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John R. Ellis, Champion

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With respect to the GPU, LR pushes the limits of their functionality in ways that other apps don't and frequently encounters bugs in the graphics drivers provided by the manufacturers (AMD, Nvidia, Intel). On Windows, you can update the drivers by going directly to the manufacturer's web site, but with Mac, you have to wait for the next release of Mac OS. (You're already on 10.15.5.)

There have been some other reports here about problems with the GPU in new Macs, so you're not alone. I do find it a little surprising this is triggered only by the Ricoh JPEGs -- I haven't seen reports like that before.

Here's the article I linked to in my previous post explaining how to find any crash logs for LR:
https://bjango.com/help/crashlogmac/#:~:text=Crash%20logs%20contain%20information%20about,needed%20o....

They might be helpful to Adobe developers.
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John R. Ellis, Champion

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You can also use the Creative Cloud desktop app to roll back to LR 9.2.1 if you notice that using LR with the GPU disabled makes it noticeably slower.
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Jim Muller

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Thanks for your help John.  I'll stick with 9.3 and no GPU acceleration for now as performance doesn't seem to be impared.

Here is a link to the last log where the program shut down unexpectedly...

https://drive.google.com/file/d/1mu8WJtccJD1zFYQHAkeIU-IqBp1kCGpg/view?usp=sharing

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John R. Ellis, Champion

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Thanks for taking the time to narrow down the issue -- all great information for Adobe.
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Scott Prokop

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I am also having trouble processing JPG images from the Ricoh Theta S and Z1 since upgrading to 9.3
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Jim Muller

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Hi Scott, if you are finding that the program just quits when editing these Ricoh images then try turning off GPU acceleration in LR preferences and see if that resolved your problem. It worked for me.
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Scott Prokop

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Yes turning off the GPU cures the bug.