Lightroom Classic 8.3: Issues exporting photos to a Network Drive

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  • (Edited)
Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.
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Chris

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Posted 5 days ago

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Mary Hughes

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Ditto. I can't export to my either my internal hard drive or an external hard drive on a Windows 10 system after updating to the new version yesterday. I've checked through diskpart that the externals are all read write. I can export if I choose select folder later.
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Mary Hughes

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Some screen shots:


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Victoria Bampton - Lightroom Queen, Champion

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A really long shot, but how are you selecting that folder path? For example, is that a preset? Or are you selecting it from the pop-up? Or are you clicking the Choose button?
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Mary Hughes

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It isn’t a preset. It was the previous folder that I had exported to via the Choose button This method of exporting worked on all other versions of Lightroom until this version. I now follow the work around method to export after spending a lot of time thinking that my hard drives had suddenly become read only. I tried to export to multiple drives and my desktop using my normal method and got the failure notice.
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Victoria Bampton - Lightroom Queen, Champion

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If you were to manual select that folder (rather than it being the previous folder), does that work? That could be just the clue we need.
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Mary Hughes

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Nope, tried that. I have tried selecting a different file from the little down arrow.I tried reselecting the folder completely. I shut down Lightroom and my laptop completely. The Specific Folder option is what appears to be failing me.
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Benton Lam

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My computer has a SSD as C:, an old fasioned HD as D:, and a network drive on Z:

I tried creating a new folder under Z:, and LR 8.3 still refuses to export.

It was able to export to a folder under D:
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Mary Hughes

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The only export option that does not work is the export to a specific folder option. All other options in the drop down menu work for me.

I completed a preference reset as suggested and that did not correct the issue.
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Chris

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I have received a message from Adobe confirming that this is a bug and that they are working on a solution.


(Edited)
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Rikk Flohr, Official Rep

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While the engineering team works on a solution, I wanted to point out this help doc which contains a potential workaround for the issue: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

As soon as we have updated information we will be posting it to this thread. 

Make sure you hit the [Me-Too] button at the top so we can have an accurate impact of this bug. 

Thanks!
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Benton Lam

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Please make sure the engineering team have an automated test to prevent this issue from creeping back in the future.

Exporting to a network drive is such a common use case, I'm a little surprised that this isn't part of the standard release testing before the product ships.

I simply went for the downgrade.
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Victoria Bampton - Lightroom Queen, Champion

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I'm trying to reproduce this on both Windows 10 and macOS 10.14 with no joy. There has to be a specific detail that we're not getting. Can we get screenshots of your export dialog settings when this occurs please? That might offer some clues.
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Steve Valentine

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@Victoria Bampton
I have a PDF of info from my Windows PC regarding the issue. What is the best way to get the document to Lightroom support?
Using Lr Classic cc 8.3, I cannot export to a NAS drive but can export to my Google Drive. Also, I confirmed on my PC Lr 8.2.1 does not have the same issue, i.e. export to the NAS creates the exported image files.
Note: Windows applied updates yesterday (15 May) and today (16 May) to my PC.
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Victoria Bampton - Lightroom Queen, Champion

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Steve, you're welcome to email it to me at mail AT lightroomqueen DOT com and I'll pass it on to Rikk.
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Steve Valentine

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Victoria, From further testing, the issue appears to be with folder permissions. The windows user account I use has full control over the target folder but 'Everyone' is limited to List, Read & Execute and Read. Changing 'Everyone' to 'Full control', then Lr 8.3.1 does not display the write protected error and successfully creates the image files. I do not recommend changing the folder access permissions for 'Everyone' as a solution to the writable issue. The way Lr is acting would lead me to look at the Lr code related to accessing folders to make sure the code is using the logged in user account and not a general account for the access. Running Lr as the administrator also encounters the writable error which should not happen. BTW, the writable error does not occur when I export to the pictures folder on the PC hard drive. The writable error occurs when using the NAS mapped drive.
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Yvon Daigle

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For me it does not work on both, PC and NAS. Work only on original directory files.
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Benton Lam

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@victoria Sent you an email. I triggered a coredump, basically a snapshot of the program state. It should be useful for the engineering team on trying to figure out the problem.
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Victoria Bampton - Lightroom Queen, Champion

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Thanks Benton, I've forwarded it on.
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Askold Karidi

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I have the same problem with the plug-in for online galleries - TTG Publisher. OS Windows 10. The settings for the plug-in are below





During export, I have the error messages:

Two times this one



And then this one




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Hans Broeksteeg

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Same problem here. after update to Lightroom Classic 8.3. on Windows 10 Pro with Synology NAS. I have two main shared folders on my NAS. Export two one of them work as before, where the other folder gives the 'not writable' issue. Definitely a Lightroom problem!
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Geoff Baylis

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I installed LR 8.3 yesterday on my Windows 10 system (including yesterday's WIndows update 1803/17134.765) and everything works perfectly when I export to Desktop or Pictures (both reassigned to a non-system local HDD) and also to my QNAP NAS. I've tried many different export options but none will make it fail.
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Rikk Flohr, Official Rep

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Greetings all,

We are still struggling to reproduce this issue on our test machines and Victoria has graciously attempted to repro as well. We have an issue logged with engineering and are tracking this trying to find a repro case so we can get a fix in your hands quickly. 

One thing I've noticed here is that no one has mentioned resetting preferences. Normally preference issues are a one-off type of thing but in the absence of reproducible steps I am going to ask that you try a reset of your preference file and see if something shakes loose.  If it works - great, if not, we've checked a box on the troubleshooting chart and look elsewhere for the source of the issue. 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Are you able to export normally after resetting the preferences?
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Benton Lam

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I didn't do a full reset. I tried restoring the export settings to default, somewhere in the settings menu to no avail.
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Askold Karidi

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I did the reset - the problem the same
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David Golding

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Did you follow the directions for a reset? Or did you just enter Preferences, and changed options to defaults? Not the same.
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David Golding

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Asked members yesterday about resetting preference file over at: https://forums.adobe.com/thread/26219..., re-asked today, bring this Adobe REP posting up. Have not gotten feedback att the a Forum discussion as to reset yay or nay.
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Francois Hendrickx

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My result is nay.
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Mac MacDermaid

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Same issue here. The suggestion of "choose folder later" worked for me
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Bob Weder

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Not experiencing this issue with my Synology NAS on a Mac.
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David Golding

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Inquiry. catalog location, for those with the problem, is your catalog located in the default path:

C:\Users\[user name]\Pictures\Lightroom\Lightroom Catalog.lrcat. ?

mine is not, I do not have the problem.

not Adobe staff.
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Mary Hughes

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Mine is not and I have the problem.
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Jeff Stovall

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I have a similar issue, but not just limited to export. Instead, I am using the Negative Lab Pro plugin and get this same error message whenever I try to use the plugin. The behavior is the same whether the image file is on my local C: drive or on an external hard drive. I also see this message when attempting to use an export preset that has the folder specified. No issues before the recent update.

I'm using Windows 10. I tried adding "Everyone" with Full Control to all folders within C:\Users\...\Pictures, but nothing changed.
(Edited)