Lightroom Classic: Unmark Favorite not working.

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  • Updated 7 months ago
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  • (Edited)
Lightroom Classic:  Unmark Favorite worked in earlier versions but not with the latest.
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Duane Moore

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Posted 1 year ago

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Johan Elzenga, Champion

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Favorite what? Folder? Preset? Profile? Which version of Lightroom? Windows or Mac?
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Tom Hunsinger

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Duane, I'm assuming you are talking about flagging (either flagged or rejected). If I am wrong ignore the rest of this comment. I am using LR Classic version: 7.4 [1176617] and I flag or reject in either the Library or Develop module by either using the keyboard "P" for pick or "X" for reject. To unflag either of these I use the keyboard "U". Right clicking and selection from the Set Flag menu item or using the Set Flag menu item from the photo menu work as well. I haven't seen any change in the way this works (unless you count the keyboard change in Lightroom CC). Let me know if I missed the point and like Johan suggests, give specific details on what you are using and how you mark your favorites.
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Duane Moore

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Sorry, I wasn't specific.  Favorite Folder.  Lightroom Classic CC 7.4 release on Windows.

I'm referring to setting a favorite folder in the Folders panel.  Before I could right-click on a folder and select "Mark Favorite", and a tiny star would be attached to the folder icon.  If I then right-clicked on it and picked "Unmark Favorite" the star would disappear.  Now Unmark Favorite doesn't work.  The star remains.
(Edited)
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Johan Elzenga, Champion

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Rikk Flohr, Official Rep

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I am not able to duplicate what you are seeing Duane. Verify in Help>System Info... that you are using version 7.4. 

What OS are you using?
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Duane Moore

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I'm using Classic version 7.4 running on Windows 7.
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Duane Moore

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When I unmark a favorite the star remains on the folder.  Right click to see "Mark Favorite".  Pick that.  Right click again and see "Unmark Favorite".  The star remains attached to the folder.  For a brief moment today it started working but is no longer working.
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Robert Somrak, Champion

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Rikk
I have similar issues with favorites selection/unselection in the Folders Panel.   It seems to work ok from the dropdown above the filmstrip.  In the folders panel it quits working on a random basis with various issues

1. sometimes the right click menu will not show unmark favorite if the folder is already marked or will not show mark favorite if the folder in unmarked.

2.  marking/unmarking a parent will sometimes mark/unmark a child and sometimes it doesn't.   Totally random.

The above seems to work ok in the dropdown.
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Rikk Flohr, Official Rep

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OS?
Does it only happen to folders with subfolders or in a visible parent folder?

Does the folder appear in the Favorites in the search bar after marking it as no longer favorite (but still has the starred icon)?
(Edited)
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Robert Somrak, Champion

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The OS is Mac 10.13.6
Its random when it will quit working. IThe last one it quit working on was parent/child folders but I will keep track when it stops again and update you .

It still appears in the drop down after Unmarking in folders panel as the last time as I had to use the drop down to I unmark it.
(Edited)
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Rikk Flohr, Official Rep

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Also let me know if the 7.5 update has improved behavior...
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Robert Somrak, Champion

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Rikk

I just tried this again and the marking/unmarking is broken when using the folder panel but seems to work ok when using the filmstrip dropdown.  It is a random problem as I posted above.  This is Lr 7.5 and osx 10.13.6
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Patrick Philippot

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Hi Rikk,

Version 7.5 didn't fix the problem. This bug appears to be random but it is not. It is easily reproducible as I explained 3 weeks ago in the thread mentioned above :

https://feedback.photoshop.com/photoshop_family/topics/folder-favorite-setting-cannot-be-changed

Depending on how one uses this feature, the problem may seem to appear randomly. Actually, the problem shows up when the right-clicked folder is marked as a favorite while it is not the currently selected folder.

I have given all details just in time and this could have been easily fixed before releasing version 7.5. There are some people on this forum (most of them software engineers or developers) who are spending time investigating problems, giving accurate technical details allowing to fix long lasting issues. Sometimes, I have the feeling that nobody cares at Adobe.



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Bruce Houstoun

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As per this documentation the unmark favourite folders is working correctly:
https://helpx.adobe.com/lightroom/help/create-folders.html#unmark-favorite-folders-group

Problem is we only see one * indicator favourites marker but it can have two uses.
When you mark folders as a group there isn't a different indicator and it leads to confusion when marking/unmarking one of these same folders when you think it is just marked as a individual folder favourite.

When marked as a group, then all of the selected folders get the star indicator, but the mark/unmark options in the right click menu will still remain active as you can still mark each of these individual folders in the group as individual favourites.
You do not get any additional indication whether it is marked as a group vs individual favourite folder or both (it just says it is part of your favourites)

The difference is only visible when you view the 'favourite sources' list from the Filmstrip menu, then you can see if a folder is listed more than once.


This should be a feature request to add a 2nd mark for group favourites like ** or *G

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Patrick Philippot

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Sorry Bruce, but I disagree.

Re-read my example. If folder A is selected and if I right-click folder B (which is not selected) A and B are marked as favorites. I never wanted A to be added to a non wanted favorites group. Now if I right-click A (which is still selected), the available command is "Mark Favorite". This doesn't make sense since it is already marked as a favorite.

The unmarking process is not more logical. Now select both A and B, right-click B and select "Unmark favorites".  A is no longer a favorite and B is still one that you can no longer unmark from the Folders pane. You have to do this from the Grid View drop up menu.
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Robert Somrak, Champion

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Bruce,

I think you have identified the issue but the problem is the documentation says "SELECTED" folders are put in a group.  As Patrick says, if you select a folder and then right click another folder WITHOUT actually selecting it than it will consider the selected and unselected folder as a group.  This may be by design but I consider it a poor design.  You should have to PURPOSELY  SELECT multiple photos to put them in a group.  The present design makes it TO EASY to create a group by accident which it think is causing the confusion.  
(Edited)
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Bruce Houstoun

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Ok I followed your steps and found the following:
When you have a selected folder [A] and then right click on a 2nd folder [B] (that is in a highlighted but unselected state) and mark as favourite it adds Folder B as a individual favourite (as you wanted) but also additionally marks  A & B as a group (which is your unexpected result).

This also explains what happens when you try the unmarking them. B is marked twice, A is marked once.

So at this time the workaround is to right click & mark only the selected folders to get expected results. (This is how I was doing my earlier testing)

Hopefully someone from Adobe will read this additional info and acknowledge the double marking (as group) as a bug. This would keep the behaviour consistent with how library thumbnail flagging/rating works... even if your mouse is not on a selected thumbnail and you right click to change rating etc. it only applies the change to the one you right clicked on.
(Edited)
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Akshay Mathur, Employee

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Hello Bruce,

Thank you for your critical observation, we have logged this as bug.
Thanks for reporting, Keep up the good work.

Thanks,
Akshay
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Patrick Philippot

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> This would keep the behaviour consistent with how library thumbnail flagging/rating works... even if your mouse is not on a selected thumbnail and you right click to change rating etc. it only applies the change to the one you right clicked on.

Which brings us back to my comments in these threads :

https://feedback.photoshop.com/photoshop_family/topics/folder-favorite-setting-cannot-be-changed

https://feedback.photoshop.com/photoshop_family/topics/lightroom-ui-not-managed-as-a-finite-state-machine-ijo0smp14hryw

There's a frequent confusion in the Lightroom UI between selected folder and right-clicked folder that explains other long lasting bugs.
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Patrick Philippot

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Not fixed in LR 8.
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Yves Crausaz

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Bonjour, impossible de retirer et de supprimer un dossier principal marqué comme "Favorit", regardez la copie d'écran pour bien comprendre le problème !

Hello, can not remove and delete a main folder marked as "Favorit", look at the screenshot to understand the problem!




Ce problème existe depuis plusieurs versions de LR Classic ici (LR Classic 8.1)

This problem has existed for several versions of LR Classic here (LR Classic 8.1)

(Edited)
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Bruce Houstoun

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As noted above this is because the 'favourites' marker is the same for folders that are marked in groups and individual folders. You can have a folder in 1 or more groups and/or as an individual folder but the marker only shows once.
All favourite selections for that folder need to be removed in turn before the marker turns off.

If you select the 2 folders in this group " Dossiers: 2015_02 Amerique centrale,  2018" , right click -> remove favourites and then repeat for just the 2018 folder then the favourites the marker should go away.

The issue looks to have been present ever since the favourite markers were introduced. Different markers for groups vs individually favourited folders would help (you would still need to look through the list to select the appropriate group in order to deselect)

------

**There is also a bug reported in another post where if you right click on an folder that is not the currently selected folder(s) and mark it as a favourite, then that folder is added as a individual favourite (as expected) AND to a favourites group that includes those selected folder(s) (this creates unexpected favourite groups).

Another bug adds to the problem: The favourites list does not show the presence of 4 items correctly:
i.e. you should see "folders: one, two, three, four" or "one, two, three, ..." in the list but it only shows as "one, two, three" (no ellipsis) the ellipsis only seems to show for greater than 4 items?

So if you start with 3 selected folders and right click on the fourth and mark it as a favourite you get:
folders: one, two, three   <---(there is no indication here there is another folder here)
folder: four
Or select all four folders together and mark them you still see->  folders: one, two, three in the list.
Finding your extraneous group can then be a challenge if you have many favourites sets of 4 folders (the fourth is always unknown until you select the group)
You need to go through each one and see what actual folders get selected to find the correct group to unmark.