Lightroom classic not importing

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  • Updated 10 months ago
  • (Edited)
I upgraded to the Classic and everything seemed to be working.  I have been trying to import some new photos and the program just hangs.  I quit out of it and restarted and it does the same thing.  I haven't gotten an error message because it just hangs (a half hour later the cursor is still spining).  I'm on a PC using Windows 10, 64 bit OS.
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Barb Momyer

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  • frustrated

Posted 10 months ago

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Beverly Parks

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I am having import issues, as well, with Lightroom Classic.  Some system info is included below.

I can identify the events that cause it to freeze.  The only way out is to close and restart Lr.

Here is what triggers it:

I shoot both infrared and RGB cameras and often on the same shoot.  I like to keep the infrared RAW files in a separate folder from the RGB (regular color) files.  To accomplish this, I import the RGB files first, then RENAME the folder using the Library module.  That way when I import the infrared files, Lr will create a new folder with the same date, which I can then rename and preface it with "infrared."

However, this second import freezes Lightroom and nothing is imported.  It does not necessarily have to be the "second" import.  For example, just now I imported all my RGB photos into a folder with today's date (which Lr automatically creates for me).  I imported from three different memory cards and two cameras into this first folder.  No problems.  Then I rename that folder in the Library module to include the shoot name, after which I import the infrared photos from a fourth memory card.  Lr used to create the new dated folder without any problems, but now it hangs when trying to create the folder with today's date.  It is like Lr knows it already created a folder with today's date and gets confused and hangs when I ask it to do it again.

When I close and restart Lr, it will create the new folder for the infrared images just fine.
 

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 65495.0 MB
Real memory available to Lightroom: 65495.0 MB
Real memory used by Lightroom: 1245.5 MB (1.9%)
Virtual memory used by Lightroom: 1329.0 MB
GDI objects count: 592
USER objects count: 1827
Process handles count: 1485
Memory cache size: 291.1MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 355MB / 32747MB (1%)
Camera Raw real memory: 358MB / 65495MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 1680x1050, 2) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA Quadro P4000
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Barb Momyer

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I didn't realize there had been another update, so I updated.  It still didn't work.  I tried on my laptop and still it didn't work.  Since my laptop had a built in card reader I decided to try it that way and it worked.  Not sure if my reader was the problem since I just tried it again on my desktop with my card reader and it's seems to be working fine.  Either way, I'll keep my fingers crossed and if it happens again, I'll buy another card reader to test it out.
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Beverly Parks

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Happy to hear you got yours working!  I should probably copy my comment into a new thread, since it is not exactly the same problem.
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Barb Momyer

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Good luck, it is frustrating when things stop working as they should.