Lightroom Classic: Not recognizing HEVC files from my iphone....Live photos are not importing. Is this a known issue?

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Lightroom stopped seeing live photos on my iphone once the iOS started using HEVC files. A secondary issue is that Lightroom does not recognize as duplicates older photos on my iphone that have been converted bt the new iOS into HEIC files. Not sure if these are known issues. no luck on the forum...I have switfhed the phone back to record new photos in jpg and .mov. however the already converted files continue to show as new photos....
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Joe G

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Posted 2 months ago

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Tom Mickow

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Support depends on your version of Lightroom Classic and OS.  See this article for more info - 
https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html
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Joe G

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I am running 8.1 on mojave and it is not seeing the HEVC video files at all.It is bringing in HEIC only. And it is duplicating the jpgs that are already in.  I have been using lightroom for years. I am getting dead air from adobe on this. I have 20000 jpg photos on my phone that were all converted by the ios to HEIC and they are all getting duplicated on any import attempt. Lightroom is useless to me now since the mac ios 12.1 update. Does anyone no of software that allows you to drag and drop files from an ipone to a drive?
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Tom Mickow

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Lr looks at the file name, size, and capture date/time to determine duplicates.  Since the phone converted all your existing jpegs to HEIC, they're new/different files to Lr.  Even though the image content is the same, both the file name and size would have changed in the conversion, so Lr has no way to know they're duplicates.
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Joe G

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Tom First thanks for taking the time to answer this post!......I know what you are saying but I am looking for anyone from Adobe to tell me a work around is in progress or not so I can move on or decide to wait it out....perhaps they could flag suspected duplicates based on time and date or even predicated file size after the conversion. In other words once they see a file that has the same time and date they could estimate the size and flag for review....Or even a way not to look at files older than a certain date for transfer without generating previews(these are things that are bogging my imac down on import).....Of bigger concern to me now is that fact that it is not seeing any Live photos at all and I cannot figure out if it is me or the software....I have found no other comments on this....
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Tom Mickow

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I'm afraid you're going to be waiting for a long time if you think Adobe is going to do anything to address your particular situation.  You might be able to do some filtering or use a plug in like this one - http://regex.info/blog/lightroom-goodies/folder-watch, but if it were me, I'd rethink my workflow.  Keeping 20,000 images on your phone sounds like the real cause of your troubles.
 
In my workflow, I have my phone set to auto-upload images to an online account - Dropbox, Amazon, whatever works for you - which then syncs to a folder on my desktop computer.  That folder is set as a watched folder and gets auto-imported into Lr.  That way, the images all get in Lr without any hassle and I'm free to clean off all the junk from my phone and I'm not plugging in and having Lr scan the entire phone for images to import.  It's painless.

I'm on Windows where there's STILL no support for HEVC, so I'm afraid I can't help you there.  Hopefully somebody with a Mac will chime in on that part.
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Laura Shoe, Champion

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Regarding the HEIC/JPEG duplicates, to avoid importing them you can sort the Import grid by file type, then select all the HEIC files (or JPEGs) and then uncheck one to uncheck all of them.  If you have already imported them, then you can use the Library filter bar above the grid to filter on camera=iPhone and file type=HEIC (or JPEG).