Lightroom Classic is missing from Creative Cloud desktop app

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
After spending almost 5 hours with Adobe support chat, in three different chat sessions, I was still unable to update to Lightroom Classic. (It just wasn't appearing in my CC desktop app.) I finally decided to uninstall all of my CC apps, and then uninstall the CC desktop app. After this, I was able to go to the Adobe site and download and install Lightroom Classic (which also downloaded the CC desktop app at the same time). Now, I have Lightroom Classic, but for some reason, LR Classic is still not appearing in my list of installed programs in the Creative Cloud desktop app, so I am unable to get updates. I have tried everything I can think of, run through every troubleshooting step I could find. I'm running Windows 7 SP1, and have plenty of RAM and disk space.
Photo of Kelly Shaw

Kelly Shaw

  • 7 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1741 Posts
  • 602 Reply Likes
Official Response
Here is a solution that works for Kelly:

Creative Cloud desktop app is running in compatibility mode. In past also, we found some instances where Creative Cloud desktop application app was running in compatibility mode, due to which it was not displaying all the latest version of products supported on that OS. Compatibility mode is not necessary for the Creative Cloud desktop app and prevents the application from correctly detecting the version of Windows. To fix this issue, customer can follow below steps to disable compatibility mode for Adobe Creative Cloud desktop application:

  1. Navigate to “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\”

  2. Right-click “Creative Cloud.exe” and choose Properties.

  3. On the Compatibility tab, deselect the Run this program in compatibility mode for option.

     4. If the Compatibility mode checkbox is grayed out like the following screen capture, click on “Change settings for all users” button. And deselect the Run this program in compatibility mode for option for all users.

     5. Follow the same steps for “Setup.exe” present at “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\”

Restart computer and launch the Creative Cloud desktop app