For some of images synced from Lightroom classic CC, I'm unable to edit them in Lightroom CC iOS app - I get the following error "the photo failed to load" error code A100006 - I cannot pinpoint what is 'different' about these images that give me this error in iOS.
Using Mac OS 10.11.6
Lightroom Classic CC 7.4
iOS 11.4
Lightroom iOS app 3.3.0
Using Mac OS 10.11.6
Lightroom Classic CC 7.4
iOS 11.4
Lightroom iOS app 3.3.0
Posted 2 years ago
Rikk Flohr, Official Rep
Michael,
To help us diagnose your issue, could you create an album called "for AdobeDebug" and copy a single image into the album? Let me know when done and I will advise engineering to have a look.
To help us diagnose your issue, could you create an album called "for AdobeDebug" and copy a single image into the album? Let me know when done and I will advise engineering to have a look.
Let me know you have any issues seeing that album I created
(Edited)
Rikk Flohr, Official Rep
The engineers are looking at it. Thanks
I’m having the same issue. Any update as to what the problem is?
Rikk Flohr, Official Rep
Michael, it appears this is an image from an Epson scanner. Is there any chance you could share the original with us? Send the image to:
email removed
email removed
(Edited)
It’s been emailed let me know when you receive it
Rikk Flohr, Official Rep
Rikk Flohr, Official Rep
Michael,
We were able to duplicate the issue using your file. The team is looking into it. Stand by!
We were able to duplicate the issue using your file. The team is looking into it. Stand by!
Ok thanks for all your help :)
(Edited)
Rikk Flohr, Official Rep
Michael, thank you for reporting this and sending in the file. The team has identified the issued and a bug has been filed in our system. We are working on a fix for an upcoming release. No ETA.
Any update?
I am also having a similar problem with four images.
Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”
They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.
This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.
I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.
Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”
They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.
This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.
I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.
(Edited)
Rikk Flohr, Official Rep
Appears to be a separate issue
Please reference the new conversation here: Lightroom not syncing large Panos
Please reference the new conversation here: Lightroom not syncing large Panos
Thanks for forking. I adjusted the name as the issues is not really about large Panos, since it syncs even larger Panos without issue, and synced most of the Panos I uploaded in that bunch, just not four of them. So them being Panos is not really at issue.
I have the same issue with 3 photos.
Same issue here, any help?
Using latest version of ios and lightroom cc.
Using latest version of ios and lightroom cc.
Same issue. I sync every day and have never had a problem. Today six photos had the error message and can't sync.
Rikk Flohr, Official Rep
Go to lightroom.adobe.com and see if they are in the Sync Errors folder in the web interface. What does it show there for their status?
No error messages on the six photos that don't sync. I have re-exported them, created virtual copies of the files, put them in new Collections, etc and still they don't sync.
Rikk Flohr, Official Rep
Do you see a Synced Error Album under the All Photos on the upper left hand side of the web interface?
The Synced Error Album is there but it only contains four old photos. The six that I'm having problems with are in this Album.
Rikk Flohr, Official Rep
Assume you meant to say: "The six that I'm having problems with are in not this Album."
For each of the six images, try putting them in a new album you create called "Failed to Load" Then if they still don't resolve into a thumbnail, go to each in the Edit screen on your web interface and tweak one small edit setting (like Exposure up +.01). Do this for all six images. Does anything change?
For each of the six images, try putting them in a new album you create called "Failed to Load" Then if they still don't resolve into a thumbnail, go to each in the Edit screen on your web interface and tweak one small edit setting (like Exposure up +.01). Do this for all six images. Does anything change?
I put them in a new album. I can't edit them as it's just a big question mark. I did rate them one star as I could do that. Nothing.
Rikk Flohr, Official Rep
Where did the images come from? Which client, Web, Mobile, or Desktop imported them originally?
The came from my desktop. I have re-exported them, made virtual copies and exported and the same thing every time.
Rikk Flohr, Official Rep
Can you edit them in Lightroom Classic?
Yes. The images are fine in LR Classic on my desktop.
Rikk Flohr, Official Rep
And performing the slight edit on all six of them in Lightroom Classic does not cause them to sync?
No. I can only edit them in my LR Classic desktop. I can't edit them in the mobile.
Rikk Flohr, Official Rep
If you edit them in Lightroom Classic do they then sync properly?
No. I've done everything I can think to them in the desktop - make a virtual copy, put them in a new collection, redit.
Rikk Flohr, Official Rep
Ok. Let's try this.
- In Lightroom Classic, segregate the 6 images not syncing into a separate collection-called "Failed to Sync from Classic".
- Then remove them from all syncing collections-including "All Synced Photos" in the library panel.
- Once they are all removed, restart Lightroom.
- Wait 10 minutes or so
- Verify that no images are remaining to be synced
- Go to the collection created above and set that collection to sync.
- Wait 30 minutes
I did all the you outlined. They are now in a new collection and the seven don't sync there either. I now have a new Collection unrelated to these that has some unsynced photos! This has never happened before the latest update. I use sync everyday. I have 17,829 photos synced in mobile and have never had a problem. This is totally unreliable now! I think its time to leave LR.
They all have the Error Code A100006
Rikk Flohr, Official Rep
Thanks. I will have the team take a look at that collection. Please email your Adobe Id to
so we can take a look at your account.
so we can take a look at your account.
Rikk Flohr, Official Rep
Kim, did your six errant images ever sync?
No.
Rikk Flohr, Official Rep
Kim,
Any movement on those six images?
Any movement on those six images?
Just looked and all seven as still there and not syncing. No progress.
Rikk Flohr, Official Rep
Thanks to all reporting here. We've identified an issue on our side that is causing the problem for a small number of users. The team is working to restore those images to full functionality.
Thank you for your patience.
Thank you for your patience.
Same issue. Is this going to get resolved any time soon? It’s been over a year since the original issue was noted.
Rikk Flohr, Official Rep
Gregory,
Lightroom mobile for iOS version 4.4 was released yesterday. Do you still see the issue after installing the update and restarting your device? If so, it would be best for you to start a new thread as your issue is likely not the same as the original issue posted here which was fixed some time ago.
Thanks!
Lightroom mobile for iOS version 4.4 was released yesterday. Do you still see the issue after installing the update and restarting your device? If so, it would be best for you to start a new thread as your issue is likely not the same as the original issue posted here which was fixed some time ago.
Thanks!
Hello, I’m experiencing the same problem with approximately ~50 of 83 images in a shared album. I’m the only poster and editor of the album. The change to my workflow (and I wonder if it is causal) involves some sorting and editing in the latest Apple desktop version of LR CC *before* attempting additional editing in the iOS app version on an iPad Pro and iPhone. I never had this issue before, but I also worked only within the app version on my devices until now.
For what it’s worth, I can view the images without issue on multiple Apple devices, via the browser and the app. I am on the latest versions of all (iOS and LR apps). I also tried restarting my iPad and my iPhone and signing out/into the LR app on both (the error still shows on both).
Thank you.
For what it’s worth, I can view the images without issue on multiple Apple devices, via the browser and the app. I am on the latest versions of all (iOS and LR apps). I also tried restarting my iPad and my iPhone and signing out/into the LR app on both (the error still shows on both).
Thank you.
Rikk Flohr, Official Rep
Josh, are you still seeing this after installing 4.4.1?
Rikk, thank you. I believe it has cleared up. I have another large batch of photos to process over the next few days and will update this thread if it arises there. Again, thank you! -Josh
Having the same issue with iOS version v 4.4.1. What‘s going on?!
Rikk Flohr, Official Rep
Please log in at https://lightroom.adobe.com and locate this file in the Web interface. Does it give you any messages there?
Hello Rikk, unfortunately not.
But I kinda solved the issue for me. I deleted the photo on the desktop, and then after a few minutes restored it from the trashbin. After doing this it appeared again like anormalste photo in the catalog on different devices.
But I kinda solved the issue for me. I deleted the photo on the desktop, and then after a few minutes restored it from the trashbin. After doing this it appeared again like anormalste photo in the catalog on different devices.
Rikk Flohr, Official Rep
Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1
I am having the EXACT same error code with the same number appear on my mobile version of Lightroom as well. The edits that I did on my desktop version are not transferring over and the message "The photo failed to load" is showing up. Please help!
Rikk Flohr, Official Rep
Rikk Flohr, Official Rep
