For some of images synced from Lightroom classic CC, I'm unable to edit them in Lightroom CC iOS app - I get the following error "the photo failed to load" error code A100006 - I cannot pinpoint what is 'different' about these images that give me this error in iOS.
Using Mac OS 10.11.6
Lightroom Classic CC 7.4
iOS 11.4
Lightroom iOS app 3.3.0
Using Mac OS 10.11.6
Lightroom Classic CC 7.4
iOS 11.4
Lightroom iOS app 3.3.0
Posted 8 months ago
Rikk Flohr, Official Rep
Michael,
To help us diagnose your issue, could you create an album called "for AdobeDebug" and copy a single image into the album? Let me know when done and I will advise engineering to have a look.
To help us diagnose your issue, could you create an album called "for AdobeDebug" and copy a single image into the album? Let me know when done and I will advise engineering to have a look.
Let me know you have any issues seeing that album I created
(Edited)
Rikk Flohr, Official Rep
The engineers are looking at it. Thanks
Rikk Flohr, Official Rep
Michael, it appears this is an image from an Epson scanner. Is there any chance you could share the original with us? Send the image to:
It’s been emailed let me know when you receive it
Rikk Flohr, Official Rep
Rikk Flohr, Official Rep
Michael,
We were able to duplicate the issue using your file. The team is looking into it. Stand by!
We were able to duplicate the issue using your file. The team is looking into it. Stand by!
Ok thanks for all your help :)
(Edited)
Rikk Flohr, Official Rep
Michael, thank you for reporting this and sending in the file. The team has identified the issued and a bug has been filed in our system. We are working on a fix for an upcoming release. No ETA.
Any update?
I am also having a similar problem with four images.
Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”
They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.
This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.
I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.
Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”
They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.
This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.
I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.
(Edited)
Rikk Flohr, Official Rep
Appears to be a separate issue
Please reference the new conversation here: Lightroom not syncing large Panos
Please reference the new conversation here: Lightroom not syncing large Panos
Thanks for forking. I adjusted the name as the issues is not really about large Panos, since it syncs even larger Panos without issue, and synced most of the Panos I uploaded in that bunch, just not four of them. So them being Panos is not really at issue.
I have the same issue with 3 photos.
