Lightroom Classic: Fails to import photos and stalls out on macOS 10.15 Catalina

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  • (Edited)
When attempting to import photos from my Nikon D850, Lightroom Classic states it is importing photos but status bar is not progressing and no photos are being imported. Restarted system and program along with camera and still has issue. This is all been occurring with macOS Catalina 10.15.
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Zach Nipper

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Posted 1 month ago

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Carlos Cardona

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No corporate IT person would EVER install a ".0" version of an OS on a work computer. I hope that's your "test Mac"? I'm waiting for 10.15.2 or .3, and I was a Mac IT pro for 25 years.

There's no version of Onyx for Catalina yet, otherwise I'd suggest running that when it's available: https://www.titanium-software.fr/en/onyx.html
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Carlos Cardona

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Melissa Capone

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I’m sorry if I sound ignorant here, but what exactly is onyx?
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Carlos Cardona

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Not at all, Melissa! It’s a Mac utility that can fix many Mac ills by deleting bad caches, bad application states, font issues, etc. Unless you want to pay for pro Mac IT (which is often a good idea!), you have to be your own Mac Doctor! Here’s my instructions:

In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc. that you don’t want deleted. If you don’t know what something is, google it, or don’t run it, or ask me), then hit Run Tasks. After it's done it will ask for a reboot.
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Victoria Bampton - Lightroom Queen, Champion

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How are you importing Zach? From the hard drive? Or via a card reader? Or direct from the camera?
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William Wong

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Victoria, I am subscribed to your work. Please take a look at my comment below. Any advice much appreciated. 
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Jean-Jacques FABIEN

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Could be an issue with the card reader. it happened to me once. i thought there was a problem with lightroom. Figured out that my card reader was damaged and had been pretty slow. It would just keep hanging. Changed it and everything went fine.
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David Golding

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1 of 2
Venting

Why are so many Adobe customers going all first implementer and upgrading to Catalina v1 

Adobe has publicly recommended we do not do this

Various Tech Reporters have recommended waiting. 

Standard industry (I.T.) practice is never ever install v1 on critical computers

Congrats, you are now an Apple Beta round 2 tester

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mark goldberg

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Can I go back to previous mac operating system or should I wait for Lightroom Classic to "adjust"to new Catalina?
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David Golding

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2 of 2
Actual inquiry

1 Photo shoot

Is this particular photo shoot a larger set of photographs to import than normal. Importing 1000 photos takes more time than 200, and the difference may not be linear.

Is this particular photo shoot involving RAW as opposed to in camera JPEG

2. Hard drive space

The hard drive your catalog is on. How much space remains free? Needs to be at least 20%

Did that upgrade eat up lots of start disk space and not free it up after the upgrade?

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David Golding

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Bonus inquiry. You “restarted the system and program along along with the camera”

Are you connecting the  camera to the computer to import those photos? 

Try a card reader

Would not be at all surprised if Catalina might have issues with an attached device, in that case your camera.


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Jerry Syder

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To be fair, not every person is an IT professional or tech-savvy so it should not be an assumption that people should simply "know better". Also, Adobe should send out a newsletter to all its' customers(they have our emails). They published a post on here and of course, only people that are signed up to this forum(if they have notifications turned on) would have seen it. Adobe's communications skills have always been noted for being really bad. 
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Zach Nipper

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It ended up just being a slow download. All is fine.
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Carlos Cardona

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You're right about Adobe's communication skills, Jerry!  But just like you have to be your own medical doctor in this life (with help from real doctors), you have to either be your own IT guy, or HIRE your own real IT guy to help you occasionally, like most companies.
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Jens

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I have several mac, all runs OS Catalina.
Lightroom on my Imac will not importing my files and having same problem as Zach.
However on my Macbook Pro 2013 i7 it works..

I hope for a update soon to get it work as before, in meantime I import photos on my Macbook, export them as catalogue, then import them from same catalogue. It worked for me... 
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Victoria Bampton - Lightroom Queen, Champion

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Jens, same question applies. How are you importing? From the hard drive? Or via a card reader? Or direct from the camera?

And how far do you get? Can you see the thumbnails in the import dialog? 
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Jens

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I am importing from SD-card directly in the computer. Also tried copy files to Imac harddrive and then import, same issue though.. I cannot see thumbnails, and progress bar stop directly. Also Lightroom crashes most of the time..
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António Leitão Marques

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I found today exactly the same problem: Lightroom on my Imac is not importing my files after updated with Catalina.
I was trying to import from a card, not directly from the camera.The card was  a new one ( Ext Pro). I repeated with another card and the same problem happened !
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Leslie Brown

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I'm having same issue with imports from SD cards to new iMac - files don't complete - shows exclamation mark and error. Thought it was a corrupted card, but works fine on older MacBook Pro running an older version of LR CC. Both computers have been upgraded to Catalina (bad decision) but laptop is working, and the iMac is not.
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David Golding

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Inspect/replace card reader?
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William Wong

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Like Zach above, I updated to OS X 10.15 Catalina and it was a major upgrade requiring over 8GB HD space. It is awful. I use LR Classic Desktop (v.8.4.1) on my MacBook Pro and now, I can no longer preview images when the SD card is inserted and you click 'import'. This issue has never occurred. With trial and error, I found alternative ways to click through and managed to preview the image files. But when you change the SD card, the pathway was lost and I could no longer preview anything making importing impossible.

However, on LR (Cloud version) on my MacBook, preview is possible with exactly the same SD card inserted. 
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Victoria Bampton - Lightroom Queen, Champion

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Can you grab us a screenshot William? I'm particularly interested to know whether the card is selected in the Devices section or the Files section of the Source panel, and whether selecting the other makes a difference for you.
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William Wong

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Victoria Bampton - Lightroom Queen, Champion

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Useful, thanks. If you open the Untitled volume further down and click on a folder in there, do the thumbnails then show up?
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William Wong

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Hi Victoria, I hope you are able to view the screenshot. I clicked 'device' on the left sidebar but none of the image files are viewable. This has never happened in LR Classic (desktop) till I installed OS X 10.15 Catalina. If i click on 'untitled' at the bottom, nothing happens.
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William Wong

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Nothing drops from clicking 'untitled'.
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Victoria Bampton - Lightroom Queen, Champion

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A long shot, but I wonder if giving the card a name using Finder would make a difference. I'm not updating my mission critical computers to Catalina so I can't check this for myself yet.

It might also be interesting to check with the Apple Image Capture app can see them.
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David Golding

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William, two observations based on your screenshot.

First up, a slightly dated copy of Lightroom Classic? As you can see Devices in the import screen sources, I am thinking not v8 something. Adobe has gotten away from using devices in the import dialog, on purpose. 

Second up, you are in fact selecting from devices, as the highlighted section imply. Instead, find you images thru Files.
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William Wong

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Hi Victoria and David, 

Thank you for your suggestions. For now, I have found another way to preview my RAW files on the inserted SD card in my MacBook Pro. I have to click on the top of the left menu bar FROM 'other' and CHOOSE the folders within the SD card. Then they at least show up under 'untitled' at the bottom of the sidebar. See screenshot. I still have no idea why this is necessary when before OS X Catalina was installed, clicking on DEVICE enabled all images to be previewed and imported if selected. 


 
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Victoria Bampton - Lightroom Queen, Champion

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I've updated my laptop to Catalina and verified this issue. Thanks for reporting it, I'll file a full bug report.
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William Wong

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Does it mean you also cannot directly preview anything from your SD card when inserted into the MacBook after installing Catalina? I hope Adobe resolves this issue soon, as going round and round eventually being able to preview the unimported files is not really the solution. 
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Victoria Bampton - Lightroom Queen, Champion

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If you select it from the Files section of the dialog, as you have in your screenshot above, then you can preview them fine (and in my experience, it's the faster import too). It's only an issue when accessing the card as a "device" instead.
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Melissa Capone

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Question. Are you all able to edit the photos or just preview? Because I am able to preview doing the things you suggested but the RAW files will still not import. I get an error screen (see image).
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Carlos Cardona

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Go to the finder and look at that destinations folder. Does it have a pencil with a line through it in the lower left-hand corner of the window? That means you can’t write to that folder, as the error message states. Try Get Info on that folder, then go down to where you see your username and the other “users”, and check to see if you have read/write permissions. If not click on your username, unlock the lock, and give yourself those permissions.
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Melissa Capone

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Thank you I will try this tonight!
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Melissa Capone

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It didn’t work but thank you for trying. Still not able to import into Lightroom classic either of the ways that you are normally able. I’m assuming it’s Catalina related. My computer updated on its own and I wasn’t aware it was set to do so.
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Victoria Bampton - Lightroom Queen, Champion

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A long shot. Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed all of its checkboxes are checked. 
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Melissa Capone

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I will try this tonight thank you!
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Holly Bean

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Hey there. I am having the same issue with Lightroom since I upgraded to Catalina. I have been trying for hours to import photos into Lightroom. Victoria, Lightroom is not listed under the Files & Folders.How do I get Lightroom under the files folders? It only has "Creative Cloud Installer" listed. 
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Victoria Bampton - Lightroom Queen, Champion

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Now that is a good question, and probably one to ask Apple! All of these Catalina changes are rather new to everyone unfortunately.
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David Golding

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On the issue for SD cards, In Source, Devices vs Files. See “Lightroom Classic Only Updates”
in: https://lightroomkillertips.com/may-2019-update-for-lightroom-classic-lightroom-and-adobe-camera-raw/ 




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Yann Bizeul

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Same problem here, cannot import anything from the SD card on an iMac.

And Adobe support is like "Meh, you're using Catalina, not compatible". At least at got a shot at starting a trial of Capture 1, which is actually pretty good... and can read a SD card.
(Edited)
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David Golding

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And on the left, are you clicking on that DCIM folder?
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Victoria Bampton - Lightroom Queen, Champion

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To expand on David's reply a bit, look down the left to Untitled (which is your memory card), click the arrow to expand and click on the DCIM folder to view the photos inside. There's two different ways of accessing the photos and the "devices" one is broken on Catalina but the other works.
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Melissa Capone

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We tried this as well and still getting the error screen I posted above.
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Mayuri Jain, Employee

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Hi Melissa/ Yann,

Is it possible for you to share the raw images? You can send dropbox link to mayugupt@adobe.com.
Also if possible, can you try to import images from another sd card? 

Thanks
Mayuri
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Melissa Capone

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Tried a different card with different images, still doesn’t work.
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Mayuri Jain, Employee

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Hi Melissa,

Can you share a dropbox link with sample raw images and send it to mayugupt@adobe.com?

Thanks
Mayuri
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Jean Sherrard

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Damn. More workflow pain. 
I've spent many thousands of bucks on Adobe products over the years - when the issues with Catalina became apparent, the least they might have done is send their customers a head's up via email - or a message via the Adobe apps that I pay $30/month for. 
j

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Carlos Cardona

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Jean you should blame your IT guys for upgrading you too soon, not Adobe (not this time!)
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brent anderson

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I had the same issue, import never starts, error messages about a few things, but one was that the destination folder was not writable. My issue was that the import presets had changed on upgrade from LR5, and it had indeed defaulted to the wrong folder. Trivial to fix, but egregious error handling.
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brent anderson

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to clarify, multiple error messages, one of which is directly useful, and none of which are returned until I manually stop the hung/stillborn import process
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brent anderson

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Another one failed due to lack of disk space, but it just hung and only returned an error message after I stopped the import. The general problem seems to be that import does not detect a failure. Error messages could be clearer as well.
(Edited)
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Laurent

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OK. reading again your email, I found workaround.
Instead of importing pics from my camera, I imported them from SD reader, and proceeded as you suggested. It finally worked.
Nice bug :-)
Hope Adobe (or Apple ?) will fix it soon
Thx
Laurent
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António Leitão Marques

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I agree totally. It's very important that Adobe or Apple, solve this problem as soon as possible.
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David Golding

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Actually, bitch at Apple.

Now, perhaps a solution. On your MAC bring up the System Preferences. Select the Security an Privacy icon. Select the Privacy tab. Scroll down to Files and Folders. Make sure Adobe Lightroom Classic and while you are at it a Photoshop have full rights.


(Edited)
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Carlos Cardona

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This is a security decision by Apple, not a bug, and part of why Apple has had the most secure computers since, well always.
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brent anderson

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Also, when I select folders, OS asks if I wanted to allow permissions, so it's doing the right thing and in a usable way.
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António Leitão Marques

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Nice tip ! I tried just now and it works. I hope do not have more problems.
Thank you so much David !
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António Leitão Marques

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Today I found a new problem.
After connecting my new iPhone 11 Pro with the iMac (Catalina) in order to import photos using LR Classic the application closed suddenly.
After reopen LR I tried again and the message was "no photos found" !
Using a SD card nothing happens but with the Iphone (iOS 13.2) LR close suddenly !


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Smit K, Employee

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New topic

Please reference the new conversation here: LrClassic crashes on importing from iPhone with Catalina
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Richard Hix

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This reply was created from a merged topic originally titled Lightroom Classic 9: Can't find photos on card reader- macOS 10.15 Catalina.

My wife updated to LR 9 on her MacBook Pro running Catalina.  When she tried to update from her card reader, LR could not find any photos.  I used Finder to import the files to her external hard drive, but LR could not find the photos either.  The screen just said "No Photos Found."  I spend almost two hours chatting with Adobe tech (not customer) support who took control of my wife's computer and tried to get LR 9 to work but couldn't.  The source list also showed her Macintosh HD (internal drive) listed three times.  During his attempts, another three Macintosh HD entries appeared but these had weird suffixes.  Finally he said this was a known problem and Adobe hoped to have a fix in a few days.  He rolled her LR back to version 8.4.1 and everything works again.
P.S.
After reading comments above that said Adobe earlier advised not updating, I never saw anything from Adobe.  I think my wife's computer auto updated, but my computer was set to deny auto updating; so I had no problem.
(Edited)