Lightroom Classic crashes when network drive is ejected

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  • Problem
  • Updated 3 weeks ago
macOS 10.14 Mojave
Lightroom Classic 8.3.1

Whenever I eject a network drive, Lightroom Classic crashes and has to be restarted anew.
100% reproducible.
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Thomas Geist

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Posted 3 weeks ago

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Andrew Rodney

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Jack Nilles

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So don't eject the drive while you're using LR Classic -- or most other apps. If you're working on a Mac it will also complain if you eject a drive without telling it first.
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Thomas Geist

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Sorry, I don't accept that. ANY other app has zero problems with network volumes being ejected. Just LR does. So it's clearly a bug. Nothing else.

And BTW, older versions of LR did not show this behavior.
(Edited)
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Edmund Gall

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Hi Thomas! Not enough info given above to confirm if it's a bug or not. If the network drive does not contain any files critical to LR function, then it could be a bug; for e.g., if the network drive only contained folders of raw images imported into your LR catalog, then if the network drive disconnects, the drive's green light in LR's Folder Panel (Library Module) should change to grey and LR should continue to run as normal - so a repeatable crash in this instance would suggest a bug.

However, if the network drive in question does contain any files critical to LR function, then that's not a bug - that's expected behaviour. So, you need to determine what LR-related files are on that drive.

Does the network drive contain any files such as the catalog, previews, or caches? As macOS is a form of Unix, you also need to be aware of any soft links to folders that may ultimately result in critical files being placed on the network drive.

I haven't checked, but I'm guessing LR 8.3.1 has the same restriction as earlier version (i.e. certain files should NOT be placed on network drives - they must be on either internal or USB/Thunderbolt-attached storage). While you mentioned earlier versions of LR never crashed when the network drive disconnected, we can't assume you've just done an in-place upgrade to 8.3.1 - we have to rule out any potential storage reconfiguration that may have been done.

If it's still crashing and you don't think you have any files critical to LR function on the network drive, then I recommend contacting Adobe Support.

Hope it's sorted soon...
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Thomas Geist

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Thank you Edmund for elaborating!

The network share is on a Synology NAS and it solely contains RAW files, JPEGs and xmp sidecars.
Any LR related files are locally on SSDs.

Simply turning the drive's marker to red is the behavior I'd expect and that I know from older versions of LR.

If it's still crashing and you don't think you have any files critical to LR function on the network drive, then I recommend contacting Adobe Support.
If it's still crashing and you don't think you have any files critical to LR function on the network drive, then I recommend contacting Adobe Support.
I thought this is where I'd contact Adobe support. So it's just a simple user forum here.
Can you help me out where to support Adobe support?
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Edmund Gall

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Hi Thomas! I've never had to contact Adobe Support, but found two ways to try:
  1. If you have the Adobe CC subscription menulet (I think it's also known as AdobeResourceSynchronizer in your list of login items) in the Menu Bar running across the top of your screen, which is where you'd get notifications when application updates are available etc, click on it and then click on the 3-dot hamburger icon in the top right side next to your Adobe ID avatar's picture. Then click on Help to go to your regional Learn & Support webpage in your default browser. At the bottom of that page, there's a large back bar with links to Learn & Support resources, Ask the Community, and Contact Us (with a telephone headset icon): click on the Contact Us to start the process. For e.g., in my region this is: https://helpx.adobe.com/support/creative-cloud.html?mv=product&mv2=accc

  2. There's another regional webpage for the Adobe Help Center. At the bottom of that, you'd see separate links for contacting Adobe Support if you're an Individual or Enterprise: click on the one that represents the type of software licence you have to start the process. In my case it opens up a chatbot window asking for a description of the issue you have - you should be able to get directed to a support person through that. For e.g., the Help Center page for my region is: https://helpx.adobe.com/uk/support.html
Good luck!..


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SatishT, Employee

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Hi Thomas,

We could not find any crashes reports tagged with your email address registered on this forum. If Lr crashes next time, add your email address in the crash report so that we can identify your crash report and debug the issue.

You can reference https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html for more details.

-Satish
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Carlos Cardona

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"Doctor, it hurts when I do this!" "Don't do it!"