Lightroom Classic: Videos do not play or import macOS High Sierra

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  • Question
  • Updated 2 months ago
  • (Edited)
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Paul Grant

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Posted 3 months ago

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Kanheiya Agrawal, Employee

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Hi Paul,

Can you please provide your system info and a sample video file which Lightroom is not able to import ?
For more info on Lightroom Video support check this below link.
https://helpx.adobe.com/in/lightroom/help/video-lightroom.html

-Kanheiya
(Edited)
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Paul Grant

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Thank you for the follow up.   The issue is not related to a specific video or format.   All videos are not working.  I have created a catalog in Lightroom 5 and imported all my videos to that catalog.    They all work fine.   As a test I exported all the videos from lightroom 5 to a separate folder in H264 format.   None of these videos will open in Lightrom Classicc CC.   I have about 300 short videos taken with a varity of cameras, Sony Alpha, Lumix, Canon, iphone etc.    All are behaving the same.

This problem startee either with upgrade to Lightroom Classic CC or the upgrade to High Sierra.   I noted it when trying to reorganize and remimport photos    At first I thought it was just the photos I was moving.   Upon further analysis I found it was all photos.

I have found that sometimes when I close Lightroom and reopen it wil appear to work and may work on 1 or two videos then it stops.  Sometimes I will get the message "The Video player has stopped working.  Please relauch?   Other times it just hangs on on the video or I get a black dot in the upper right of the thumbnail with the error message "Lightroom has encountered problems reading this video."

I have tried every tip in the forums and on line with no resultes.   I have uninstalled and reinstalled Lightroom a number of rtimes.

Current configurartion:

Lightroom Classic CC 7.0.1
Macbook Pro 2017
16GB Ram
1 TB SSD
OSX High Sierra 10.13.1
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Kanheiya Agrawal, Employee

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Hi Paul,

Can you please share a sample file which will help us to identify the root cause? you can PM @ kanagraw@adobe.com
Are you able to import a new video(apart from reimporting) ?

-Kanheiya 
(Edited)
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Paul Grant

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Can you give an update on this issue.  I see this thread has gone silent since the release of 7.1.   I am still not able to get videos to work in Lightroom CC.     Where can I go to get REAL support for this issue.    Lightroom 5 and 6 work fine.
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Paul Grant

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As I have pointed out it makes no difference what the video or format is.   W/hen Lightroom is not working none of them work.   Here is a dropbox link of a variety of videos.   Again all of these videos work routinely in Lightroom 5, Quicktime on my make and using the VLC player.

https://www.dropbox.com/sh/je2wyju7a8yspym/AABDov_89HrdXBEU56euYRUBa?dl=0

Regards,
Paul
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Clive Roper

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I have exactly the same problem
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Kanheiya Agrawal, Employee

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Thank you for Reporting this issue. We are currently investigating this issue.

I am able to import those videos on same machine configuration.

-Kanheiya
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Paul Grant

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Yes I can import those and all videos with Lightroom 5 and 6 but not Lightroom 7
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Clive Roper

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me too
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holly strauss

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me too
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Matej Hlavacek

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Hi,
I'm stuck with exactly the same problem. Cannot play or import video.
All stopped working around that time I upgraded to lightroom classis CC.

But what is interesting, when I log out and open Lightroom classic CC from guest account, all works fine.

I trashed all files reinstalled lightroom but no help.

Could it be some problem with quicktime?

MacBook Pro 15" 2017
Mac OSX Sierra

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Paul Grant

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As noted previously I have the same problem. I copied my Lightroom catalog to a separate drive and tried to open it with a different user on my Mac. No luck. Did you use your original catalog or create A NEW ONE.
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Matej Hlavacek

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I created a new catalog, tested import and playback. All was fine on guest account.
But I didn ́t try to open an existing catalog indeed.
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Clive Roper

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tried this thanks, but no luck
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Paul Grant

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Videos still not working with Latest Lightroom 7.1 update.     Based on the thread here and other forums this is clearly an ISSUE that is not be acknowledged or addressed.
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Clive Roper

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still can't get it to work for me
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Paul Grant

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Seems this Thread is no longer active or of interest?
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Kanheiya Agrawal, Employee

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Hi Paul,

We are looking into this issue and trying to reproduce it internally. Can you please try below workaround?

1-Open Lr 6.x and import a video file
2-Open Lightroom 7.1 and try to import few videos.


-Kanheiya
(Edited)
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Matej Hlavacek

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Hi Kanheiya,
I upgraded to latest high sierra but no fix.
I'm not a programmer but some suspicious things popping up in console.

like this one for example

Sandbox: mdworker(1786) deny file-read-data /Users/mtj/Pictures/Lightroom/Mtj fotky Lightroom 5/Mtj fotky Lightroom 5/Mtj fotky Lightroom 5-2-4 Previews.lrdata (pre-plugin fstype:apfs fsflag:480D000 flags:240000005E diag:0 isXCode:0 uti:dyn.ah62d4rv4ge80k2u plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 4764894)

Violation:       deny file-read-data /Users/mtj/Pictures/Lightroom/Mtj fotky Lightroom 5/Mtj fotky Lightroom 5/Mtj fotky Lightroom 5-2-4 Previews.lrdata (pre-plugin fstype:apfs fsflag:480D000 flags:240000005E diag:0 isXCode:0 uti:dyn.ah62d4rv4ge80k2u plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 4764894) 

MetaData: {"build":"Mac OS X 10.13.2 (17C88)","action":"deny","target":["Users","mtj","Pictures","Lightroom","Mtj fotky Lightroom 5","Mtj fotky Lightroom 5","Mtj fotky Lightroom 5-2-4 Previews.lrdata"],"note":"pre-plugin fstype:apfs fsflag:480D000 flags:240000005E diag:0 isXCode:0 uti:dyn.ah62d4rv4ge80k2u plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 4764894","hardware":"Mac","platform_binary":"yes","profile":"unknown","process":"mdworker","op":"file-read-data"}

Do you want more from console?
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Paul Grant

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Here is the data if I search for : dynamiclinkmediaserver only in the console

error 21:32:08.082630 -0800 Adobe QT32 Server Month 13 is out of boundsdefault 21:32:08.109088 -0800 Adobe QT32 Server /BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
default 21:32:08.109147 -0800 Adobe QT32 Server /BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
default 21:32:08.110886 -0800 Adobe QT32 Server /BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
default 21:32:08.110934 -0800 Adobe QT32 Server /BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
error 21:32:08.115648 -0800 Adobe QT32 Server Month 13 is out of bounds
error 21:32:08.115719 -0800 Adobe QT32 Server Month 13 is out of bounds
error 21:32:08.117678 -0800 Adobe QT32 Server Month 13 is out of bounds
error 21:32:08.117752 -0800 Adobe QT32 Server Month 13 is out of bounds
default 21:32:08.214163 -0800 Adobe QT32 Server WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.13.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
default 21:32:08.214238 -0800 Adobe QT32 Server 0   CarbonCore                          0x948e4949 ___Gestalt_SystemVersion_block_invoke + 98
default 21:32:08.214259 -0800 Adobe QT32 Server 1   libdispatch.dylib                   0xa751c5a9 _dispatch_client_callout + 50
default 21:32:08.214278 -0800 Adobe QT32 Server 2   libdispatch.dylib                   0xa751c53d dispatch_once_f + 40
default 21:32:08.214296 -0800 Adobe QT32 Server 3   libdispatch.dylib                   0xa751d175 dispatch_once + 24
default 21:32:08.214313 -0800 Adobe QT32 Server 4   CarbonCore                          0x9486c993 _Gestalt_SystemVersion + 989
default 21:32:08.214330 -0800 Adobe QT32 Server 5   CarbonCore                          0x9486c198 Gestalt + 148
default 21:32:08.214346 -0800 Adobe QT32 Server 6   QuickTimeComponents                 0x09860feb TextATSUIComponentDispatch + 339
default 21:32:08.441789 -0800 Adobe QT32 Server 123: This application, or a library it uses, is using the deprecated Carbon Component Manager for hosting Audio Units. Support for this will be removed in a future release. Also, this makes the host incompatible with version 3 audio units. Please transition to the API's in AudioComponent.h.
default 21:32:08.444037 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x4024a20) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.444061 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x4024a20) Output format:  1 ch,  32000 Hz, 'aac ' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.444487 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x4024a20) @@@@ 'aac ' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 2112, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.445509 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x4024a20) @@@@ 'aac ' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 2112, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.446500 -0800 Adobe QT32 Server ACAppleLosslessEncoder.cpp:793:Initialize: (0x4045820) Input format:  1 ch,  32000 Hz, Int32
default 21:32:08.446523 -0800 Adobe QT32 Server ACAppleLosslessEncoder.cpp:796:Initialize: (0x4045820) Output format:  1 ch,  32000 Hz, 'alac' (0x00000000) from UNKNOWN source bit depth, 0 frames/packet
default 21:32:08.447523 -0800 Adobe QT32 Server ACFLACEncoder.cpp:635:Initialize: (0xb0ee020) Input format:  1 ch,  32000 Hz, 'lpcm' (0x0000000C) 24-bit little-endian signed integer
default 21:32:08.447544 -0800 Adobe QT32 Server ACFLACEncoder.cpp:638:Initialize: (0xb0ee020) Output format:  1 ch,  32000 Hz, 'flac' (0x00000000) from UNKNOWN source bit depth, 0 frames/packet
error 21:32:08.447917 -0800 Adobe QT32 Server ACFLACEncoder.cpp:1237:stream_encoder_write_callback: ERROR: client_data in write callback is NULL
default 21:32:08.450213 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x2068820) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.450241 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x2068820) Output format:  1 ch,  32000 Hz, 'aace' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.450529 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aace' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 256, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.451067 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aace' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 256, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.451993 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x2068820) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.452016 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x2068820) Output format:  1 ch,  32000 Hz, 'aacg' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
error 21:32:08.452310 -0800 Adobe QT32 Server AACEncoderFactory.cpp:1301:Initialize:  AACExtensionInitialize
default 21:32:08.452339 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aacg' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 24000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 714, drcConfiguration = 0, mPrePostFillMask = 0x0
error 21:32:08.452852 -0800 Adobe QT32 Server AACEncoderFactory.cpp:1301:Initialize:  AACExtensionInitialize
default 21:32:08.452880 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aacg' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 24000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 714, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.453916 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x2068820) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.453939 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x2068820) Output format:  1 ch,  32000 Hz, 'aacf' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.454169 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aacf' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 40000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 256, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.454706 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aacf' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 40000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 256, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.455653 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x2068220) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.455675 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x2068220) Output format:  1 ch,  32000 Hz, 'aacl' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.455924 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068220) @@@@ 'aacl' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 512, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.456541 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068220) @@@@ 'aacl' encoder configuration: srIn = 32000, srOut = 32000, chans = 1, bitRateFormat = 1, bitrate = 48000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 1, mCodecDelay = 512, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.457510 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x2068820) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.457533 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x2068820) Output format:  1 ch,  32000 Hz, 'aach' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.457821 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aach' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 28000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 4224, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.458526 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x2068820) @@@@ 'aach' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 28000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 4224, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.459699 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:301:Initialize: (0x209a020) Input format:  1 ch,  32000 Hz, Float32
default 21:32:08.459727 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:304:Initialize: (0x209a020) Output format:  1 ch,  32000 Hz, 'aacp' (0x00000000) 0 bits/channel, 0 bytes/packet, 0 frames/packet, 0 bytes/frame
default 21:32:08.460086 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x209a020) @@@@ 'aacp' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 28000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 4224, drcConfiguration = 0, mPrePostFillMask = 0x0
default 21:32:08.460641 -0800 Adobe QT32 Server ACMP4AACBaseEncoder.cpp:644:Initialize: (0x209a020) @@@@ 'aacp' encoder configuration: srIn = 32000, srOut = 16000, chans = 1, bitRateFormat = 1, bitrate = 28000, quality (complexity) = 64, VBRQ = -1, speechOptimization = 0, packetSizeLimit = 0 (bits), packetBitSizeMin = 0 (bits), mMaxPacketSize = 768 (bytes), delayMode = 0, mCodecDelay = 4224, drcConfiguration = 0, mPrePostFillMask = 0x0
error 21:32:08.461613 -0800 Adobe QT32 Server 294:  ca_debug_string: conv == NULL
error 21:32:08.462504 -0800 Adobe QT32 Server 294:  ca_debug_string: conv == NULL
error 21:32:08.463428 -0800 Adobe QT32 Server 294:  ca_debug_string: conv == NULL
default 21:32:18.120692 -0800 Adobe QT32 Server LSExceptions shared instance invalidated for timeout.
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Kanheiya Agrawal, Employee

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Thank you Paul and Matej for providing the logs.Workaround : please import a video in Lr 6.x and then try to import video in 7.0. Can you please try workaround and let us know the results? -Kanheiya
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Matej Hlavacek

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Thanks for a tip, how can I get LR6?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Matej Hlavacek

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Thanks Jeffrey,
I downloaded LR6, installed and imported video. No problem during this process. 
Then I closed LR6 opend LR CCC with new catalog.
Same problem. No preview for video, import fail.

here is log from console filtered by "lightroom".
Let me know if you want some other info.

https://www.dropbox.com/s/p5b1w4jg77gh4ru/LR-test.txt?dl=0
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Matej Hlavacek

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Thank you for your response Reetesh,
How should the permission look like? Who should have permission to do what?
When I look in info window in finder, I as user have read-write permissions on all folders and files on this path.

This catalog is you are pointing at is actully an old catalog from previous LR.

Anyway I tried to open LRCCC, found sandboxed preview file, run that sudo command on it but nothing has changed. After opening LR again sandbox comes again.

As I say, I'm not a programmer so I may be misunderstanding something.
Here is the log from that activity.

https://www.dropbox.com/s/209i6jtsfnch6ar/LR-test2.txt?dl=0

Thanks 
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Reetesh Mukul, Employee

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@Matej -- for more investigation I will send an email to you, however before that, can you try opening Mac in Safe Mode, and do Video Import. Looks like mdworker is facing some issue. Please try to reboot your system in Safe Mode. http://jaybarn.es/docs/osx_error_fix/ -- this link have some instructions.
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Matej Hlavacek

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I did boot into safe mode, but was not able to import or preview video in LR
here is unfiltered log
https://www.dropbox.com/s/hc2jt9n4zlp2678/LR-test3-safeMode.txt?dl=0

Restarted again without safe mode and nothing has changed
unfiltered log is here
https://www.dropbox.com/s/9agvhdr06pbda0g/LR-test4-restartAfterSafeMode.txt?dl=0
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Reetesh Mukul, Employee

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@Matej -- I will mail you regarding this issue. Seems there is some issue with permissions on your system, this looks like OS specific.
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Gil Fr

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would it be possible to have the issue result public so we can use your help too? thanks
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R S

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I have the the same problem and I ave noticed that it appears only after you try and fail to open an Apple video file recorded with new hvc1 codec Then you can't open any other video untill you restart Lightroom CCC. In Lightroom CC and iOS devices the same file opens w/o any problems.
File coded with hvc1 doesn't have a preview as well - see the attached photo of a video coded in h.264 and hvc1

PS
I'm still on Sierra not High Sierra...

(Edited)
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Paul Grant

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My problem has similar symptoms but appears independent if Camera type or codec. I do have thumbnails. Sometimes the problem is resolved by restarting and sometimes not. Sometimes I can view 2-3 photos , sometimes 20 or more.
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Paul Grant

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This continues to be a ongoing issues with Lightroom 7.1.   I have not seen any resolution to this issue.   Lightroom 5 and 6 work fine with Mac OSX High Sierra.    I have tried every suggestion I have seen on this forum.  The only partial short term remedy seems to be Force Quit Lightroom and then it works for a short bit and then starts to fail again.
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Gil Fr

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I have the same problem. I went from Yosemite & Lightroom 5 to High Sierra & Lightroom Classic CC. Pictures works fine. Videos that aren't MTS (AVCHD) works well too. As for MTS video the thumbnail is gone and shows exclamation mark to its side. When clicked the message "Lightroom has encountered problems reading this video" appears.

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Guido Sonnenberg

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Same Problem on Mac high Sierra. No import of Videofilm in LR classics  (Pics work fine) and also in Bridge no videos shown - Message: Das Herstellen einer Verbindung zu Dynamic Link-Server ist fehlgeschlagen.
how to re-connect to the Dynamic Link-Server and get this fixed?
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Guido Sonnenberg

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deinstall ALL adobe files, run adobe cleaner, delete ALL adobe files even in library's, computer restart, download and install Creative cloud, install apps - 
everything works fine again.

waiting for the next bug ;-))
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Paul Grant

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I have tried that in the past with no luck.   I thought the problem was resolved but it returned.    Seems randon on what videos it likes and does not like.
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Gil Fr

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unfortunately not working on my computer
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Gil Fr

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Hope this could help! Still can't view previously imported videos - BUT - I can now import and view  imported videos!

I believe the trouble is linked to Quicktime components and access to them.

My first hint was that I could only view MTS file through VLC  but not open them with Quicktime player anymore. I had Perian components installed since years in my computer and this before installing High Sierra OS.
I am not sure if Perian was the cause but in case I disabled Perian via System Preferences/Perian/Uninstall

I went to https://xiph.org/quicktime/download.html and installed components xiph-qt-0.1.9

I could then open MTS (AVCHD) videos again with QuicktimePlayer X.

I restarted my computer, opened LIghtroom Classic CC. I could import new videos, thumbnails are visible again and I could read the video files inside Lightroom Classic CC.

My pre-imported videos still are unreadable. I re-imported one of the unreadable videos inside Lightroom Classic and THEN the video worked.

I still didn't find the solution for past imported videos not having to re-import a huge number of files inside LR Classic...


(Edited)