Lightroom Classic: Update is not appearing on my Adobe Creative Cloud Desktop app

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  • Updated 11 months ago
  • (Edited)
Hi all,

I have recently updated my Lightroom CC to Lightroom Classic CC on a my  laptop and its flawlessly working. However, I am not seeing the update lightroom option on my PC. 

I am really annoyed as I can't use use my lightroom catalog on different devices, as a result I have to carry my personal laptop to work. 

I have uninstalled all apps and tried updating/uninstalling Adobe CC to see if I receive an update, no luck (see screenshot attached). 

Has anyone experienced this? 

Cheers, 
Nicolas
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Nicolas

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Posted 11 months ago

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Rikk Flohr, Champion

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What is the OS version of your desktop PC?
What is the version of Creative Cloud App you have installed?
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Nicolas

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Hi Rikk, 
Thanks for your response. My Creative Cloud app version is 4.3.0.256 and my OS is  Windows 10 Pro: 
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Steve Sprengel, Champion

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Rikk probably has the right idea, because XD CC says Not Compatible.  You might check the (?) and see what it says is wrong.

You only seem to have older versions of everything. 

The current full $50/month plan listing looks like this:

(Edited)
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Nicolas

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Hi Steve, 

My CC subscription is the Creative Cloud for teams and it includes all the CC apps. 

This is what happens when I click on the ?: 
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Steve Sprengel, Champion

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So you need a newer version of Windows 10.  The current version is 1709, with 1703 before that--the number is the year and month.  You have the original from 2015 and the current update is Sept 2017.  It seems you may be spending the next little while applying the Feature Updates to Windows 10, via Start, Settings (gear), Update & Security.  Has there been a problem installing Windows 10 Feature Updates on your desktop?

(Edited)
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Tom Mickow

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And the current $70/month Teams subscription looks like this -
 


6+ weeks after release and still no licensed access to Lr CC for paying Teams subscribers.  Sorry for hijacking the thread, but it's really starting to frost me...
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Nicolas

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I will contact my system admin to authorize/conduct those updates, I will keep you guys posted! 

THANKS A LOT! 
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Rikk Flohr, Champion

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Update Windows and all should be well. 
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Rikk Flohr, Champion

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@Tom Mickow - please don't hijack threads.  This creates more confusion for all users. This is a thread about Windows 10 updates and Lightroom system requirements.  It is not about Adobe license policy on Creative Cloud for teams. 

The definitive topic, to which you've already contributed is located here: https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-license  There is an official response there. 
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Tom Mickow

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Yep Rikk, I completely understand...

That said, we're paying for 12 All App subscriptions and still can't use the product 6+ weeks after release.  Support hasn't done anything but refer us to the "coming soon" blurb in the FAQ and, unless I'm missing something, the official response in the other thread doesn't solve anything.  How can I "sign up for the LRCC+1TB plan which gets you the same result for the same price" for these 12 users and still have them be able to access InDesign, Premiere, etc.?  It doesn't make sense.

We've continued to wait patiently, but at some point, frustration boils over and you start grasping at straws and posting in places you shouldn't in hopes of getting a response...any response.

So, now I've got a response.  My therapeutic venting is done.  Consider my wrist slapped and I'll try to be better going forward.
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Rikk Flohr, Champion

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Realize, an answer is not always a solution. 
The problem is more difficult than it looks and it is taking some time. 
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Tom Mickow

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Again, I completely understand, but also realize that I didn't ask for a solution, only a response.

I have no illusion that this, or any of the other myriad of issues that get reported here, are as simple as some folks like to make them out to be, but the more complicated the problem, the more important good communication is.  Letting issues sit & fester for long periods of time without any response, just leads to frustrated users.

It's not a solution, but an acceptable response could be "We apologize, but this problem is more complicated than we originally thought.  We are actively working on a solution and will make it available as soon as possible."

An even better response would include some type of timeframe, like "...we hope to make it available in the coming x weeks or x months or x years." or "We will continue to update this post monthly until the issue is resolved."

Provided there's follow-up with action and/or additional communication in a reasonable amount of time, sensible people will understand and continue to wait...perhaps even patiently.

That's my last post here on this topic...I promise!
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Dave Pearce

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I too have this issue but with Lightroom CC, and im bang up to date. I started a thread a while ago but i didnt get much help. Ive still to run an app to collect all the date for Adobe ot look at though.

So far ive found that i can run Lightroom CC fine, but i have to copy the whole folder from my work PC and put it on my home PC. That works fine by the way, so definitely a work around.

Both work and home accounts are different, but even if i log in to my home account from work, or anywhere else, i see the option of Lightroom CC in the desktop app.
If i log in to my work account at home its missing again.

This seems to show that my account is fine, my PC is fine (to run it), but the Desktop app doesn't want to know on my PC.All other Adobe programs are in the list, either as a trial or installed, its just this one, new app thats missing.
Pretty poor programming, although this seems more common with Adobe these days.
(Edited)
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Dave Pearce

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Yes, many times before you suggested it, and no it didnt. Ive also used another account on the same PC with the same results. Just that one app thats missing each time.
I will not be removing everything Adobe, or wiping my PC and starting again, just in case that comes up as a fix.
All programs are working fine, its just the CC app that doesnt recognises i have LR CC installed.
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Rikk Flohr, Champion

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Dave,  I am sorry you are having so many difficulties.  Thank you for finally communicating the information about the switch. Many users are not aware of it and until I can be absolutely sure it has been tried, I cannot make any other recommendations. 

Since you are have decided that there are certain things (uninstallation and reinstallation of apps) that you are saying you won't do, I can offer you any further advice. 
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Dave Pearce

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Why would i need to uninstall other apps? Why not just the offending app?
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Dave Pearce

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This issue was fixed without any of your suggestions, and no uninstalling needed. The issue was that the CC desktop app had installed itself in compatibility mode. Changing this fixed the issue immediately. This is a bug that more interested Adobe staff have found out.

I’m shocked at how little you actually bothered to help, and disgusted with your reply that you refuse to help me any further (not that you actually helped at all in the first place), when it was obviously not a case of uninstalling everything to get one app working. If i had given any of our customers the brush off like that i woul d be ashamed.
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Rikk Flohr, Champion

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David, 

I am glad you were finally able to get your installation working correctly.  I will add that to my notes. So that other users might benefit from your experience I am posting the Help document https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

For the record, I didn't refuse to help you. You declined, in advance, to take the next step I would have suggested. Who knows where that would have lead? At that point, I told you that I had no additional advice to offer you.  Although I see I had a typo and typed 'can' instead of the intended 'cannot'. That is my mistake. 

In any case, I wish you well with your further Lightroom experience. 

You might consider reading the Terms at the bottom of the page and endeavor to keep your comments within their bounds.
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Nicolas

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Hi Rikk & Steve, 

Thanks for your help, I have gotten the update to go through after updating my Windows OS to the latest release. 

You guys rock! Have a good one! 
-Nicolas
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Rikk Flohr, Champion

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Great news, Nicolas!