Lightroom Classic: Unable to Import Photos into new catalog without crash

  • 16
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Yesterday I "upgraded" to the Lightroom Classic CC version. I began trying to import some photos into my library and each and every time it crashes after a little while and doesn't actually import them.

I thought I would start a new catalog, to see if there was something incompatible or wrong with my previous library, however that too crashes. I can import about 2-3,000 photos and then each and every time I go to import a new folder of images -- bam.  

I've tried importing small batches, also crashes. 

Extremely disappointed!
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Daniël Cronk

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  • disappointed

Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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Long shot, but did you try turning off GPU in Preferences > Performance?
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ABHISHEK KUMAR, Employee

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Daniel, kindly provide your system details.
Also, please submit the crash reports of the crashes, for us to analyse further.

Thanks,
Abhishek
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Daniël Cronk

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Hi Abishek. My details are
Macbook Pro (13-inch, mid 2012) OS Sierra 10.12.6
2.9 Ghz Intel Core i7
8 GB 1600 Mhz DDR3 RAM
Intel HD Graphics 4000 1536 video card

All photos stored on external hard drive (Western Digital, 4 TB)

I have been submitting the error reports continuously since it started via the crash report button.

I have uninstalled the app and reinstalled it. I've then rebooted the computer.

Currently, I can import small batches of files. Any folder / import with > 4000 images will crash.  I've been trying to import 50000 images into a new Catalog since 8 am CST this morning. It's now 2 pm CST and I'm only about half way done. 

Please let me know if you need further information.
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ABHISHEK KUMAR, Employee

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Thanks for the info.
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Mayuri Jain, Employee

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Hi Daniel,

We are trying to replicate the issue internally. Could you please mention the image format and image size you are using?

Thanks
Mayuri
(Edited)
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Daniël Cronk

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Hi Mayuri - I am mostly using Canon's RAW, CR2 and some JPEG file types. 
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Hamachi

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Try importing from desktop folder and without smart previews.  Lightroom wouldn't import from small external or with Smart Previews.
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Hamachi

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"When using Lightroom 6.7, Canon CR2 files generated with Dual Pixel Raw enabled require the 'Embed Original Raw File' option be selected when converting to DNG. For this reason, converting to DNG on import in Lightroom 6.7 is disabled for Canon Dual Pixel Raw files. This limitation does not apply to Lightroom 6.8 or later.
Lightroom 6.7 supports conversion of Canon DPR files to DNG when you use the lossy compression option. The original image data is not preserved in this case."
https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

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Alexander S. Kunz

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I've just come back from a friend who has a VERY similar setup and problem. LR7 on an older MacBook Pro, importing Canon CR2 files via card reader. LR would just close without an error message or anything. We reverted her installation to LR6 and the import went through without a hitch.
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Jonathan Brennan

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I am experiencing a similar issue except that when I try to open LR it causes the whole operating system to crash and the computer to restart.  There is no crash report generated to send to Adobe.  I'm using Windows 7 Home Premium o/s.  The system is unusable.  Seriously considering cancelling my subscription unless Adobe pulls its finger out and gets this sorted.
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Simon Chen, Principal Computer Scientist

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Jonathan, if Lr can bring down your operating system, it is indicating that you have some hardware or drivers issues that needs to be checked out.
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Jonathan Brennan

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Lightroom has only caused the operating system to crash since Adobe's 'upgrade'.  Prior to that it functioned perfectly without any issues.

Edit: All my drivers are up to date.
(Edited)
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Simon Chen, Principal Computer Scientist

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It just means that Lr Classic CC is now exposing the fault rather than the fault itself. Did you go to the vendors GPU driver site to download the update the driver? The Windows updates don't always pick up the latest driver updates. See https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html. If the driver updates still does not do it, try the Solution 2 described in the doc to manually force the GPU acceleration off for Lr.
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Jonathan Brennan

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Simon,

Thanks for your advice re: driver updates.  After downloading an update direct from the AMD website it seems to have fixed the problem.

Thanks for your help.  I am not technically minded and I was beginning to pull my hair out!
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Simon Chen, Principal Computer Scientist

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You're welcome. Thanks for reporting back and good to know that you are on the right track.
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Martin Sharpe

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I downloaded LR Classic CC When I launched it for the first time it was unable to load my catalog. I had the error message, "Lightroom couldn't update the format of its catalog file because the file appears to be damaged"

I then opened LR 2015 which loaded the catalog with no problem reported. I then successfully backed up the catalog to a new location. I then tried to open this catalog in LR Classic CC but had the same error message as above.

 Win10 1703 64bit 24GBRAM

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Martin Sharpe

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I was contacted by Adobe support. I allowed them online access to my computer. They confirmed my issue then downloaded my catalog, made some repairs, sent it back to me. I was then able to open my catalog successfully in LR Classic CC
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Barbara Boward

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I downloaded LR Classic CC when it came out. It crashes sometimes when I'm importing from disk - just suddenly gone (no message). I open LR again, try the same import, and it works. Using iMac Mid-2010, ATI Radeon HD 4670 256 MB, OS X El Capitain 10.11.6. Thanks for any help!
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Alexander S. Kunz

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The crash on import bug for Mac OS High Sierra users should be fixed with the update to version 7.0.1.
http://blogs.adobe.com/lightroomjournal/2017/10/lightroom-classic-cc-7-0-1.html
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Donne Whiteford

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Having the same problem. Now on the fourth attempt at trying to import just over 500 images from a card and it takes a few then crashes. This is infuriating at such a busy time. Is there a solution yet? I’ve sent reports each time too.
(Edited)
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Daniël Cronk

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I got an email from them yesterday saying that they've been unable to replicate the problem..... 
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Donne Whiteford

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That’s so bad, I’m now on 6th attempt, it’s really not good enough. I’m not even multi tasking. Going to open the rest on my laptop which I haven’t updated yet, don’t have time for this. Thanks for commenting with your experience.
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Alexander S. Kunz

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Donne, did you update to version 7.0.1 yet, or are you still using 7.0?

Check in Help / About Adobe Photoshop Lightroom Classic CC...
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Lilian Lingwood

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I have the same problem - can't import anything and lightroom crashes. Bridge seems slow and problematic too but lightroom is useless now.  I have a surface pro with windows 10 - latest update. help!!!
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Cynthia LeGrand

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Mine initial install of Lightroom Classic CC was working okay. Normal use of program was speedier than before. But import of photos was a little slower. Since installing the update that included bug "fixes", I have had all sorts of trouble importing photos from my SD card. The current import of 120 or so photos has been in progress for about 30 minutes now and it's only imported 88 so far. I was only able to import those after going back to import with standard previews only option. I've tried several of the other options with and without GPU box in preferences checked, with and without various options in the import dialogue checked. And both the initial and the updated versions have some sort of glitch reading the files in my catalog when switching from Library to Develop module. And some photos just turn blank when I try to view them in Loupe view in the Library module. Can I reinstall the old Lightroom CC program? If so, will it open the current catalog that I'm using in Lightroom Classic CC? I'd hate to lose my edits since making the change.
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Reetesh Mukul, Employee

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What is your system spec? Can you please try reimporting those 120 files, and see if you still perceive things getting stuck? Will it be possible for you to make Video of problematic scenario and share it with us.
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Chris Sikich

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I have a Mac and am having the same exact problem with the new Classic. I have the most up-to-date version of High Sierra and Classic CC.
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Stephen Long

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I have to report I have had the same issue on a macbook pro (late 2011) since upgrading to Classic CC.  Sometimes it will import files, other times just crashes.  Happens frequently when importing directly from SD card, but also happens sometimes when importing from the hard drive.

The fact that this problem seems inconsistent is extremely frustrating.  I am running the latest version of High Sierra, with 8Gb RAM, 2.4Ghz i5 processor.
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Chris Sikich

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So I spoke with Adobe and their solution, which has worked thus far, is to create a new catalog. I have had no issues since the new catalog was created. My old one had 400,000 images in it.
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Melissa Rios, Lightroom Support Product Manager

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Hi all,

Is anyone still encountering this problem after having updated to Lightroom Classic CC 7.1? If so, please let us know here.

Thanks,
Melissa
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Faffe

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Definitely still an issue with 7.1. Tried all sorts of workarounds, including sqlite magic.
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Pageio Gordon

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I'm having this issue also.  
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Melissa Rios, Lightroom Support Product Manager

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Official Response
Hi all,

This issue should be fixed in today's Lightroom Classic CC 7.2 version*. Please update your application and let us know if you still see this issue!

Lightroom Classic CC 7.2 is now available!


Thanks,
Melissa

Edit: Sorry about that - this issue is fixed for macOS with today's Lightroom Classic CC 7.2. We're still working on fixes for Windows.
(Edited)
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Faffe

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No, still doesn't work. Still doesn't give any indication as to why, other than "the file is damaged", which is obviously a lie since it works in Lightroom 5. As a further insult, there's a button to display a technote, which gives the very unhelpful instruction to "remove the lockfile".

Please get to the bottom of this, and reset the status of this to "not at all fixed, and we have no idea what to do about it. Sorry that you paid for stuff you can't use!"
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Melissa Rios, Lightroom Support Product Manager

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Hi Faffe,

I just updated my above comment. I was mistaken that it's fixed for all operating systems. I've added a note clarifying that this specific crash should be fixed for macOS but we're still working on fixes for Windows.

We'd love more data to investigate, if you'd like to help. Could you reply with your System Info? (Lightroom Classic CC > Help > System Info > Copy or Save As...)

Also, do you have the link to the tech note, you referred to above?

Thanks,
Melissa
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Faffe

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Sure. The "See Adobe Technote" button takes me to https://helpx.adobe.com/lightroom/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.html. That article is about a completely different error message.

Lightroom Classic version: 7.2 [ 1156743 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Enterprise Edition
Version: 10.0.17074
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3,5 GHz
Built-in memory: 16252,1 MB
Real memory available to Lightroom: 16252,1 MB
Real memory used by Lightroom: 497,9 MB (3,0%)
Virtual memory used by Lightroom: 463,8 MB
GDI objects count: 755
USER objects count: 2455
Process handles count: 1683
Memory cache size: 0,0MB
Internal Camera Raw revision: 894
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 8126MB (0%)
Camera Raw real memory: 0MB / 16252MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 970 (23.21.13.8871)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Lightroom\Lightroom Catalog\Forsells bilder\Forsells bilder.lrcat
Settings Folder: C:\Users\fredr\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) DxO OpticsPro 10
4) DxO OpticsPro 10 Importer
5) Facebook
6) Flickr
7) Fotosidan
8) HDR Efex Pro 2
9) Nikon Tether Plugin

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GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
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Osama

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I am having the same issue with release 7.2. Very Very Disappointed Adobe!!! Have not been Able to import any pictures or videos for 2 days. 
This is the error I got...
An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (14)

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
 3.1 GHz Intel Core i5
8GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 650 1536 MB

Adobe Lightroom Release 7.2 .RAW 10.2
(Edited)
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Faffe

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Still an issue after updating today...
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Anita

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I have the same problem.   If this was reported in February, why are you making people upgrade with a known, serious, bug?  I've not been able to import since the change to Classic. 
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Joe G

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I am getting a hang up in 7.4 on Mac OS10.13.3.6. Every time I import from the iphone the photos come across and the processes never quits unless I manually close stop it.
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Faffe

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Major update to version 8 today. Does that fix this showstopper bug? No. Still no fix. The same issue persists, without any interest from Adobe in fixing it.
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Simon Chen, Principal Computer Scientist

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Hi Fredrik, looking back this thread. It is not clear to me the kind of issues that you are running into. I see that you have reported a Lr 5.7.1 catalog upgrade issue inhttps://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-crashing-every-time-i-try-to-open-or-create-a-catalog. Is that the case? We would like to get a zipped copy of the problematic catalog and study it. Would you be sharing a download link to the problematic catalog?

Drop me a private email at  
(Edited)