Lightroom Classic CC "new photos" on import not working

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  • Updated 10 months ago
  • (Edited)
"Upgraded" today - bad idea I guess. LR Classic CC thinks almost all the photos on my iPhone are new. Keeps trying to import them all. Crazy stuff. I'm SOL. About to leave on a trip and can't ID which photos I need to import off my phone before deleting some to make space. This is nuts.

Also, my catalog file is about 60% the size it was before upgrade. Is that normal?
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Craig Latzke

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Posted 1 year ago

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Mayuri Jain, Employee

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Hi Craig,

Could you please try with "Don't Import suspected Duplcates" checked and let us know if you are still facing this issue? The images already imported to catalog should be greyed out. 

"my catalog file is about 60% the size it was before upgrade." Yes this is normal
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Craig Latzke

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Thanks for the reply.

Initial symptoms are with "Don't Import suspected Duplcates" checked. Double-checked that.

Saw a thread where someone reported issues importing from an SD card but it worked fine if he copied the photos to his computer then imported. So I tried that. Issue remains (still wants to import duplicates) but is slightly improved (wants to import a smaller number of duplicates).

Import always worked perfectly with LR 5.7.1. I upgraded to Lightroom CC (now classic) last month, but never imported anything (was testing out catalog sync features). Decided to stick with CC (subscription worth the extra SW features and the cloud sync) and import using that - but when program loaded I was prompted to upgrade to Classic. So I did. 

At this point I think I have to restore things from backup (last-known-good catalog from 5.7.1; destination folder before LR Classic CC erroneously added a 2000+ duplicates on initial import attempt before crashing) and revert to 5.7.1 so I can get working again. If you have any suggestions in the next couple hours before I do that - willing to try.
(Edited)
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Mayuri Jain, Employee

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Could you please provide your system info?
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Lilian Lingwood

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Windows 10 on surface pro. 64 but
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Lilian Lingwood

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i7-6650U  2.20GHZ  2.21 GHZ  8gb RAm, 64 bit,  Windows 10 pro  v 1709  os build 16299.19.

I reinstalled Windows but still have exactly the same problem. Help appreciated.  I went back to Photoshop 2017 and that does work at least.  Also older Bridge.  But Lightroom always was slow and crashed a lot.  Now I can't even import one photo. 
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Andy Beales

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I have the same issue, I opened a community post, support ticket, and was told it is an issue and to open a case here. Import ignoring suspective duplicates is faulty
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Andy Beales

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I found a bug after a weeks testing. Detect Duplicates doesn't work if photos have previously been imported by a Catalog Import. If some of your photos were previously imported from another catalog or catalog merge, that can also confuse things. Since that doesn't work there are problem many other little bugs and niggles.
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dnt4gethextras

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I've been having this exact same issue for months!! Where's the answer??