Lightroom Classic: Slow on MacPro with macOS Mojave 14.0 (even after full reinstallation)

  • 8
  • Problem
  • Updated 1 month ago
  • (Edited)
After upgrading to MacOS Mojave 14.0 and also the latest Lightroom Classic CC 8.0 (Build 1193777, Camera Raw 11.0), Lightroom is very slow on my MacPro 2015 computer. 

MacintoshHD drive has 600GB of free disk space, restarted the computer and only running lightroom with most of the 32GB of ram free, tried disabling graphics processor within preferences also.  

When I start Lightroom I notice my folder free is grey and there is scan going on every time that slows down the startup, then after that startup process is done, moving from one photo to another or doing simple menu selections or edits has a lag of a few seconds with the occasional spinning beach ball appearing.  

As a last resort, I reformatted my MacintoshHD drive, reinstalled Mojave and then install all of my apps from scratch and Lightroom is still slow, it make no difference whatsoever to the poor performance.  

Prior to the Mojave upgrade, Lightroom was fast so the issue is with some sort of incompatibility with Lightroom Classic CC on Mojave.   My other apps are running fast on Mojave.  

Any suggestions?

----

System info:
Lightroom Classic version: 8.0 [ 1193777 ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 10
Version: 10.14.0 [18A391]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.0 GHz
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 4,204.9 MB (12.8%)
Virtual memory used by Lightroom: 7,712.7 MB
Memory cache size: 237.7MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 734MB / 16383MB (4%)
Camera Raw real memory: 740MB / 32768MB (2%)
Displays: 1) 5120x2880, 2) 5120x2880


Graphics Processor Info: 
Metal: AMD Radeon HD - FirePro D700






Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/andrefortier/Pictures/LIghtroom Classic CC Catalog/Lightroom Classic CC Catalog.lrcat
Settings Folder: /Users/andrefortier/Library/Application Support/Adobe/Lightroom


Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) DxO OpticsPro 11
5) DxO OpticsPro 11 Importer
6) DxO PhotoLab
7) DxO PhotoLab Importer
8) Export to Photomatix Pro
9) Facebook
10) Flickr
11) jf Google Drive
12) jf Twitter
13) Lightroom to Exposure
14) LR/Instagram
15) Luminar
16) Luminar 2018
17) Nikon Tether Plugin
18) ON1 Photo RAW 2018
19) ON1 Resize 2018


Config.lua flags: None


AudioDeviceIOBlockSize: 512
AudioDeviceName: Beoplay H9i
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon HD - FirePro D700 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-2.0.36
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
Photo of Andre Fortier

Andre Fortier

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  • sad and frustrated

Posted 8 months ago

  • 8
Photo of David Levy

David Levy

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After upgrading to Mojave LR Classic slowed down with exact same issues.  I have a late 2013 MacPro with 64 GB RAM and AMD D 300. Using dual NEC monitors 27" 2560 x 1440.  I did a clean re-install, etc. etc. to no avail.  However, unplugging one of the two monitors and POOF!  Back to normal.  So for some reason LR can't render the two monitors on Mojave.  No clue how to fix - bouncing around for answers, it appears this is same problem even if faster graphic cards on later models... 
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Andre Fortier

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I also use two monitors, mine are LG 5K monitors.  I tried unplugging one of them and I have the same slow response with Lightroom. 
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dmeephd

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Three LG 34" 4k monitors, unplugging any of them does not help.  However, I see the poor performance only with importing (and keywording whilst previews are building).

I'm not convinced it is the MacPro, as I have 128GB RAM, and when I migrated from my MacBook Pro (16GB), the improvement was stunning.  Mojave didn't slow down anything until LR 7.5 and then LR 8 came along.
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Anna Bazyluk

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Thank you for this as now this makes sense why Lightroom is running so slowly.
But what do we do now?
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Andre Fortier

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Accordingly to the system report, Adobe Lightroom Classic CC is considered legacy software.  What I understand of this is that the software is running in 32 bit and not in the 64 bit that would be ideal for Mojave.  I also read that Mojave is the last MacOS version that will support legacy software and therefore Adobe must move softare to run in 64 bit.  Not sure if this is what is required to get Lightroom to run properly on Mojave.  I came across this from doing research on Mojave and software that runs slow.  

If you want to see this for yourself, click the Apple logo on the top right, select About this mac, click the System Report button, scroll down to the Software section and select Legacy Software.   Adobe Lightroom Classic CC is listed on the right panel as legacy software. 
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G0apher, Employee

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Thanks for writing.

Lightroom Classic CC 7.5 runs in legacy mode because of some 32-bit components that are incompatible in MacOS 10.14 (Mojave). However, the latest update Lightroom Classic CC 8.0 does not retain the 32-bit components and is fully compatible with MacOS 10.14 (Mojave). Please update if you are still seeing the application show up as Legacy Software anywhere.

Also, some people who had the same slowness issues with Mojave also reported that the same was corrected after a clean install of the new MacOS. 

https://feedback.photoshop.com/photoshop_family/topics/full-support-of-macos-mojave-for-adobe-lightr...

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Andre Fortier

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I did a clean install of new MacOS and also a clean Lightroom install and have the exact same issue.  Using the same computer and Mac High Sierra OS, Lightroom was fast.  The issue started happening after the Mojave installation and a clean install didn't resolve the issue.  I also applied the latest Lightroom Classic CC update that came out a few days ago and that did not resolve the issue. 

Lightroom Classic CC shows up as Legacy Software within the Mac System Report (see attached screenshot)


See this other thread of others having the same issue:  https://forums.adobe.com/message/10698673#10698673
(Edited)
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Anna Bazyluk

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Did you manage to resolve this issue yet? I can not believe how slow light room has become and trying to edit 300-500 pics is becoming a nightmare.
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David Levy

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Thx so much. This slowness persists with clean install and latest version. Perfect on one monitor however. Any help appreciated.
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Andre Fortier

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I also use two monitors on my MacPro - LG Ultrafine 5K (27MD5KA-B).  I unplugged one of them to see if that would make any difference to the speed and it did not, it was the same slow to startup Lightroom, then slow response / freeze with anything I do within Lightroom such as scrolling through thunbnails, edits,... 
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G0apher, Employee

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Thanks for the info. Could you post the below version details as well?

Navigate to /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app
Ctrl + Click (Context click) on the app, and select Show Package Contents
Navigate to Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app
-- What is the version of the file shown in the Finder Info?
Navigate to Contents/Helpers/DynamicLinkSupport/support/common/dynamiclink/dynamiclinkmanager.app
-- What is the version of the file shown in the Finder Info?

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Andre Fortier

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Both are 12.1.4
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G0apher, Employee

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Thanks, Andre for the info.

That is a tad suspicious - the version 12.1.4 should not be showing up in the Legacy software. In fact, one of the paths Adobe QT32 Server does not even exist on disk, as it has been removed in 8.0. And the other file is not legacy either and is a 64-bit executable. Both of these were present as 32-bit binaries in the earlier version of Lightroom Classic CC (7.5).

Were you using a beta build of Mojave with Lightroom Classic CC 7.5, before updating to the current version of Mac OS? And, could you please post a quick video of any single operation that is unusually slow?

Thanks very much for your patience, really appreciate it! 
Photo of Andre Fortier

Andre Fortier

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No, I was not using a beta build of Mojave.  I installed Mojave after it was officially released from Apple.  I'll record a video.  

yesterday, I uninstalled Lightroom and reinstalled it so the 12.1.4 is after doing that reinstallation.  I kept my preferences. 
Photo of Andre Fortier

Andre Fortier

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Here is the link to the video showing the slow speeds.  In the video, I launch Lightroom Classic CC, notice the folders on the left takes a long time to go from grey to white (used to be really fast before installing Mojave), then I click on different thunbmails on the bottom strip and you can see the spinning beachball appearing even after all the folders on the left are white, then I move into edit and you can see the slow speed as I am attempting to do a simple edit like exposure and then reset back to default exposure.  
(Edited)
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Andre Fortier

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Is anyone at Adobe working at resolving this issue?  Lightroom is too slow for me to work with the way it is now.  
(Edited)
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Andre Fortier

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Spoke with an Adobe tech support agent and adding admin permissions to Adobe folders seems to have fixed my slow speed issue.  If you have slow speed issues, you may want to try the following:

Add administrator permissions to the following folders or files (CMD-I on folders or files)

1) Go> Go to Folder:  /Library
  • Logs/Adobe
  • Caches/com.adobe.LightroomClassicCC7
  • preferences/com.adobe.lightroomClassicCC7.plist
  • Application supports/Adobe/Lightroom CC

2) Go> Go to Folder: /users
  • Users/Shared/Adobe

3) Purge cache (launch Lightroom and go into Preferences)

Lightroom> Preferences>Performance
  • Camera Raw Cache Settings:  Purge Cache (click that button)
  • View Cache Settings:  Purge Cache (click that button)

4) Optimize Catalogue (within Lightroom)

File> Optimize Catalog



Seems to be working fine for me now. Hopefully this resolves your issue.
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Denis Giroux

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does not work on LR classic cc 8... or I can nor make it work...

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G0apher, Employee

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Thanks, Andre for your detailed steps and method to resolve this issue. Hopefully, it will help many other users as well.

Frankly, I have been trying hard with many Mojave machines here, and we are not seeing any of the slowness you (and others) are experiencing. We are still continuing to look at this issue, and investigate the root cause. Hopefully, your resolution steps could provide a clue as to the problem.

Thanks again.
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David Levy

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Any solutions yet?  This is driving me nuts...Thx!
Photo of Tracy Page

Tracy Page

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Same issues!  Followed the steps prescribed above.  This is driving me nuts as well.  No issues at all until I made the misjudgement of installing Mojave on my iMac Pro last week.  Have Lightroom Classic CC 8.  
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David Levy

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I tried all of those things...and in addition eliminated all Login items as well as Dr. Clean.  Still no improvement.   
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Scott Yow

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I am having the exact same problem. Mac pro late 2013/ 64GB Ram. everything worked zippy before upgrading to mojave and now its incredibly slow... any progress or update?

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dmeephd

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To be clear, I was running LR6 on the MacPro with High Sierra.  Then I 'upgraded' (and I use that term rather loosely) to LR7.5 and saw a decrease in performance—especially when Importing—under High Sierra.  Then I upgraded to Mojave and realized an improvement in overall performance, but Importing was still worse than under LR6 and ANY version of the Mac OS the past four years.

I do not believe, at least with my hardware, that Mojave is at fault (though that Dark Mode sucks bilgewater).  However, I have read on some Mac forums that the iMacs in particular have been adversely impacted by performance issues—usually the GPU is to blame from what the posts say—under Mojave.  I have a MacPro, not an iMac, so I never realized this.
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deanna sandquist

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With this latest "upgrade" I gave up on LR, I can't get it to open now that I've upgraded to Mojave.
The good news On1 and Exposure 4 both work great! Exposure offers a 30 day trial so you may want to look into it. Both have great customer service unlike adobe.
I downgraded my subscription today as there is no point paying $20 a month for something that will not open.
I hope there is a photoshop fix soon without doing a clean instal on my Mac, adobe is the only thing not working so it seems to be a problem on adobes end and not with Apple.
Good luck!
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dmeephd

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I've been using ON1 but their migration tool leave much to be desired.  However, they claim that ON1 2019 will have a bullet-proof migration tool which will take ones collections, smart collections, keywords, AND edits performed in LR.  When that version comes out, I will test the migration and if it works as promised, I will drop LR like the rotten tomato it has become.
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deanna sandquist

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I never liked LR all that much so didn't invest a lot of time making presets and such.
I hope that On1 does do well with the new migration, it will be nice to have options! Adobe should be very worried!
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David Levy

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I worked all day yesterday, and the two monitor issue was incorrect...It is glue all around....No improvements at all...
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riessj

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On my 2017 MB Pro, running Mojave, Adobe Systems "AAM Updates Notifier" and "UpdaterStartupUtility" show up under Legacy Software.  Lightroom Classic CC, which is running on my computer, does not show up in the Legacy Software category.
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Tracy Page

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I am running an iMac Pro, using the new Majave, Lightroom Classic CC is updated to 8, this is driving me nuts.  Anyone figure anything else out?   It will run fine and then not.  Something seems to stop it up while I'm working. I'm a high volume user and switching to Lightroom CC really not an option, I need my non-cloud based catalogs thank you very much....   

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dmeephd

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Check out the Mac User forums; this poor performance of iMacs with Mojave is well documented.  From what I have gleaned, it revolves around the GPU in the iMacs.  MacBooks and MacPros are not seeing this degradation in performance under Mojave.

In fact, Mojave dramatically improved performance on my system overall,, except for LR 7.5, which was a pig.  LR 8 was better, and LR 8.1 even better.  Still a lot left to be desired, but this egg needs to be left at Apple's door.  They screwed up with their iMacs and Mojave, not Adobe.
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Tracy Page

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I hope they have it fixed fast....     I am also having a problem with rebooting. I have to unplug all of my drives and devices in order to reboot.
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dmeephd

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First of all, call Apple.  They are nothing less than outstanding in their customer support, even if you didn't purchase the Apple Care(?) package—they will literally bend over backwards for you.

A second option might be to goto a local Apple Store (if feasible).  Their 'genuises' are indeed that.

Third, got the Mac forums for advice.  They should pop right up adter a Bing or google search.
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Tracy Page

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Thank you.  Yes, this popped up for me when I googled the issue.
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Natalie Lapointe

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Hours on the phone with Apple and Adobe. Back and forth. Very frustrating!! So slow that I simply cannot work

A lady at Apple today nailed it: I have a MacBook Pro with the below configuration that I use with Adobe Creative Cloud - LR Classic and Photoshop - both latest versions. 

MacBook Pro mid-2015
Processeur: 2,8 GHz Intel Core i7
Memory: 16 Go 1600 MHz DDR3
Graphic Card: Intel Iris Pro 1536 Mo

When I have LR and PS open it takes up to 12 GB on 16 GB available...It will NEVER work under Mojave. Either I go to the Genius bar and revert to Hi Sierra (which was perfect) Of I change my workflow for Capture One and photoshop. 

What do you think ?

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Andy Hewitt

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I would think you have something wrong somewhere, but I doubt it's your machine configuration, or Lightroom/Photoshop.

I've just checked here and both are initially using about 8-900MB each (of course it'll depend on what image processing you're doing).

I'm using a two year older iMac (Late 2013) with only an i5 processor, and the same RAM, and all works well here. It's pretty much the same performance in Mojave as it was in High Sierra.

I did have trouble earlier in the Lightroom Classic 8 installation, but eventually solved that when I removed an unsupported version of TechTool Pro.

Have a good look at third party installations, in particular anything that works deep into the system, such as anti-virus software, and do you use anything like Little Snitch. Worse still have you been running any cleaning tools, like MacKeeper (a really big no no) or CleanMyMac - both of those can do a lot more harm than good.

It could even be a hardware problem, a dodgy USB hub or cable could cause problems, as can a disk drive with hidden failures (try running a SMART checker on it, look for sector reallocation counts - I found this causing me problems in the past), or even a failing memory module.

So many things could be causing performance issues, it can be a bit of a black art trying to fix them.

Good luck
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Tracy Page

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So I did finally figure out what was going on with a lot of help from Apple.  When I installed Mojave -- the installation somehow corrupted the "Spotlight" search feature.   So when lightroom, photoshop and other Adobe products went to look for files on my external drives, they could not find them and just went into the spinny wheel of death.  The fix was to go to "System Preferences" and then "Spotlight".    Then chose "Privacy".   From there drag over or add your external drives to tell it to prevent spotlight from searching the drive.  Close the window.  Open the window back up and remove the drive from the list -- again allowing it to search that location. What this does is delete the index of the drive and then recreate it when you add it back in.  Since doing this, problem solved.  Adobe and Apple are all playing nicely again and I have had no other performance issues.
(Edited)
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Natalie Lapointe

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Hi There. WOW What a journey it has been. First @Andrew Hewitt apologies for not responding and thank you for your time. @Tracy thanks for sharing this. On my side, I ended up going to the Apple Genius Bar. Broughtg back my MacBPro as new and re-install Hi Sierra. The Apple tech was so mean to me after all have had been trough I felt like ditching Apple for good. I had to reinstall EVERYTHING manually - another full day lost. It is running smooth as ever since going back to Hi Sierra - no one could tell me what was the problem - I almost lost my mind.. I'll save this for one day, if I have to switch to Mojave. All the best!
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Tracy Page

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Good luck Natalie!  When I called Apple I fortunately got a senior tech who knew exactly what the issue was.  She had me check a few other things too....   she was really very good.   She sent me an article on these steps, if you want me to send you a copy, email me at tracy@tracybosworthpage.com and I'll forward it for your future reference.