Lightroom Classic CC Repeated unexpectedly shut down

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  • Updated 2 months ago
Lightroom Classic CC unexpectedly shuts down with alarming frequency.  When I reopen LR my work (collections) are all missing.  I have had to use backup to regain my work Clearly that backup does not include work done just prior to shutdown. I send a report each time it happens.  I have spent time on the phone with Adobe.  I recently migrated all my files from one MacBook Pro to a new one. However, I'm grasping at straws looking for a reason for this problem.  The why really doesnt matter much, just fixing it!
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Suzanne Kreitzberg

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  • very anxious and freaked out!

Posted 2 months ago

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Photo of Andrew Rodney

Andrew Rodney

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Try deleting your preferences. Could solve that problem. 
https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
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Sunil Bhaskaran, Official Rep

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Suzanne,
Did resetting preference help?
Does a Crash Reporter window appear after Lightroom Classic crashes?

Thanks,
Sunil