Lightroom Classic CC import is AWEFULLY slow and mostly stalls completely and/or Lightroom crashes

  • 3
  • Problem
  • Updated 2 years ago
Sorry to open yet another bug-report thread since the last one is 7 month old, and even the other one from 2016 is still open and unreplied...!

Importing photos and videos (Canon RAW and MP4 from a Canon EOS 650D here) was already awefully slow in 7.1 since over a year now, but still usable. I finally updated and hoped, and I was desperately disappointed to see that the import now even won't end anymore.

I'm running this on a Intel i5 2500k@4.4GHz, 16GB RAM (XMP profile), GTX970, Windows7 x64 on a SSD (about 490MB/sec).


  • on import (after selecting all photos and give them a common tag, pressing the "import" button) nothing seems to happen
  • the progressbar stays at 0%
  • if I click on anything the whole Lightroom-window greys out and I get the Windows7 unresponse-window asking me to wait or close the application
  • If I check the Windows7 ressource-monitor there is nothing that is stealing either RAM nor CPU-time
  • if Lightroom still copies files, it is awefully slow (<0,5MB/sec) without ANY sign why

This is NOT a hardware-issue, nor a OS or third-party software issue. This is CLEARLY in the ballpark of Adobe, since more than 2 years now and the only thing that Adobe is capable of is making this software worse and worse, this is garbage. Odd that Adobe isn't even listening to their pro-customers in ANY way. :(

This is completely unacceptable.

Sorry guys if this was too much ranting, but so much ignorance has to get some kind of answer. I also made the important facts bold for the not listening customer-support.
Photo of DelphiPhin


  • 17 Posts
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  • frustrated, ignored by Adobe!

Posted 2 years ago

  • 3
Photo of Aernout Steegstra

Aernout Steegstra

  • 4 Posts
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I agree on all these remarks made above, I also experience lots of frustration on this matter.
Photo of DelphiPhin


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Just for your interest:
Photo of Polly


  • 2 Posts
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Exactly same symptons on Mac OS 10.13.4
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

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Could you please let us know from where are you copying the files?
Are you copying the files from an  SD card?
Which is your destination folder? Is it an external drive?