Lightroom Classic: Develop module crash (win 10)

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  • Updated 2 months ago
  • (Edited)
I am having repeated crashes with Lightroom CC when using the develop module - using the crop tool is especially likely to cause a crash, but most other adjustment operations also trigger it as well it seems. The crashes usually occur within five minutes of use, so pretty frustrating.

I have a Windows 10 system, it is all up to date, and I have tried all of the steps to resolve the issue that I have read about in forums, so
LR CC is the latest version,
I have disabled GPU acceleration,
I have uninstalled fully and reinstalled after running the Adobe Cleaner,
I have tried running as administrator and
Have tried creating a new user account on my computer and running LR CC from that account.
Plenty of hard drive space, RAM etc

Any other suggestions please? I'm at the reinstall windows or buy a new computer phase of frustration...
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Adrian Clarke

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Posted 2 months ago

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SatishT, Employee

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Adrain,

What is the version of Lr you are using? If not on the latest, can you update to version 7.2 and let us know if Lr crashes again.

-Satish
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Adrian Clarke

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Hi Satish - version info is Lightroom Classic version: 7.2 [ 1156743 ].

Adrian
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Roelof Moorlag

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Is does sound like an hardware problem to me. Most likely memory, did you test yours?
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Adrian Clarke

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It has passed the Windows built in memory test, and no other crashes are occuring. Any further thoughts anyone?
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Sarah

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I had the same problem but was associated to develop module and clicking on brush tool. Crashed every time. After uninstalling, reinstalling... still happened. After much troubleshooting, I came to the conclusion that the 'bug' was only associated with that one particular image. If I worked on a different image, the system did not crash. (I have the most up to date version of LR).
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Adrian Clarke

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Thanks Sarah - my problem seems to be across many images - it has just crashed now whilst importing new images.
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Ulf Mörén

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I have had my second chat with the photo support today as I have crashes with import, tagging and filtering photos. Filtering caused the entire Windows 10 to lock in all windows and I could not finish individual programs with the Activity Manager. I could only shut down the computer. Windows handled it as a serious error and collected information, and then restarted the computer automatically. I then received several error messages saying that programs lost contact with necessary files. It seemed to me that everything was connected to my D drive and when I checked it was not included in "My Computer". I then chanced to restart the computer and then the computer did not display any error messages and the programs that were not available for use at the previous reboot now worked. Lightroom Classic CC I dare not use anymore as it can seriously harm my other work on my computer.

Anyhow the support could not help they again said that the problem was caused by a bug   number LRD 4197530.  The support was sorry to say that this is a reported BUG with lightroom and has been reported to Engineering who are working on this to get this rectified and a release will be made for the same very soon. 
When I searched in this forum on this bug I found nothing later than 7 months ago. It seems that they have been working with this bug for a very long period without being able to solve it. Do I have to wait for another 7 months to use my Creative Cloud?????

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you're referring to this issue: Lightroom Classic 7.2: Crashes when adding keywords
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Ulf Mörén

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Yes, but not only adding keywords from my keywordlist but also when I filter out photos from keywordlist as You can se above this gave me a big crash. I ́m not sure but as I remember I have had crashes also giving commands for importing photos.