LIghtroom Classic CC crash in delvelop module Win 7 64bit

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
During editing lightroom crash. I was movind red hue slider in "Camera Calibration".
It had just saved my initial editing, but it removed my last edit when I opened LR after the crash.
Photo of Gian Nicola Beraldo

Gian Nicola Beraldo

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Bhargav

Bhargav, Official Rep

  • 80 Posts
  • 17 Reply Likes
Hi Gian,

Is the crash reproducible with every image you have (or) is it only with a particular image?
Did you try to reproduce it with turning of GPU?

Can you share the System Info?
Lightroom -> Help -> System info

Photo of Gian Nicola Beraldo

Gian Nicola Beraldo

  • 2 Posts
  • 0 Reply Likes
Hi Bhargav,
thank you.

I just  go away and keep on working on my other photos, I haven't look for any test. It never happen on other images and never happen again on that image.
It never happend on any image before the update to LR Classic.


Lightroom Classic version: 7.0 [ 1140024 ]
License: Creative Cloud
Operating system: Windows 7 
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,9 GHz
Built-in memory: 16260,8 MB
Real memory available to Lightroom: 16260,8 MB
Real memory used by Lightroom: 1198,2 MB (7,3%)
Virtual memory used by Lightroom: 1773,9 MB
GDI objects count: 664
USER objects count: 1943
Process handles count: 1181
Memory cache size: 31,2MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 634MB / 8130MB (7%)
Camera Raw real memory: 1251MB / 16260MB (7%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: Intel
Version: 3.3.0 - Build
Renderer: Intel(R) HD Graphics 4600
LanguageVersion: 3.30 - Build
Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin
7) Relative adjustment
8) SmugMug
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1635 Posts
  • 550 Reply Likes
When the crash happens again, submit the crash report to Adobe via the Crash Report dialog.

Based on the system info, it crash isn't related to the GPU because the GPU hardware/driver check failed because the it is not supported by Lr.