Lightroom Classic CC 7.3 (and 7.3.1): Hanging, requires force quit

  • 29
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this
Photo of Aaron Steele

Aaron Steele

  • 12 Posts
  • 13 Reply Likes

Posted 2 years ago

  • 29
Photo of Jean-philippe Bloch

Jean-philippe Bloch

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled FREEZ WHEN A NEW CF CARD IS INPUT.

Since the last update CC classic 7.3.1 ; when i input a new CF Card  with lightroom already open => lightroom freeze and i can't make anything. 

I must reboot lightroom ( ctrl + alt + sup ) 

config: 

windows 10 64 bits last update 1803
intel core i7 + 32 Go Ram. 
SSD for system and catalog and raid disk for the raw. 
CF Card Reader : Sandisk usb 3 imagematepro reader
CF Sandisk Extreme 64 Go 120mb/sec
Photo of Aaron Steele

Aaron Steele

  • 12 Posts
  • 13 Reply Likes
I dont want to dissuade anyone from posting their concerns and problems, but I believe the USB connectivity issue causing problems is a separate issue from the hanging problem this post was created for.  I can unplug and plug in whatever i want and get no problems, but i still get random and regular hanging of the program.

Also, some of the frustration with this, is that it has been going on since the DAY the new update was given out and we have gotten no official response.

Yes we roll back and keep going, but at the moment there is no guarantee that this will get fixed nor that the next update will even address it and potentially might even make it worse.

I accept software glitches and time is needed to fix them, but there is NOTHING wrong with telling us what is going on and a general timeline for communication on the progress if not a general timeline.

This is not a feature problem or slowness complaint, this is a total application failure event, which is not small nor something that shouldn't be addressed immediately.

This has gone on for over a month now with nothing official said.  If they want to keep it private FINE, but give us an option to contact them directly and privately to learn the progress and troubleshoot. Not just vague forums with no guarantee of help.
Photo of David Brown

David Brown

  • 8 Posts
  • 8 Reply Likes
Yes, you hit the nail on the head.  It's the nothing communication from Adobe.  Still have problem here. 

Mine only occurs when I leave it alone for a couple hours, then it has to be killed.  My sort of workaround is to close it when not using it but inevitably forget and have to kill it. 

I really appreciate the communication from Victoria and it's been amazing to watch her gracefully deal with difficult people on this thread.
Still adobe is failing bad on communication, it's just super frustrating, I keep thinking they'll release a fix any day and surely they will but this is ridiculous to not tell anyone publicly anything.
-David
Photo of Andrew Merritt

Andrew Merritt

  • 9 Posts
  • 5 Reply Likes
Hmm; I got an email notification of an update from Sunil saying that 7.4 was now available which has a fix, but 7.4 isn't available yet, and I can't see the post in this thread now.
(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1725 Reply Likes
Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
Photo of Keith Blundy

Keith Blundy

  • 1 Post
  • 0 Reply Likes
HI Rikk I am on 7.4 and the problem as described by everyone in this thread is still happening.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1725 Reply Likes
Keith, 

You should probably start a new thread as this issue has been closed. Make sure you include system information and a precise description of what is happening so we can better diagnose. 
Photo of David Brown

David Brown

  • 8 Posts
  • 8 Reply Likes
I think i see why the bug fix took as long as it did. 

They were planning a release with several new features and withheld the bug release until they could finish the new features and do a single release with new features (and not have to call it a bug fix or apparently even mention it).
Julienne Kost did a blog post on new features. 

http://blogs.adobe.com/jkost/2018/06/syncing-profiles-and-presets-from-lightroom-classic-to-lightroo...

Better late than never I guess, looking forward to trying it later today. 

The lack of communications is a black eye on Adobe though and "should have a bug fix?"  Come on.
-David
Photo of Aaron Steele

Aaron Steele

  • 12 Posts
  • 13 Reply Likes
I installed it and am testing it now.  Gonna put it in the background and see if it hangs while i do other things
Photo of Andrew Merritt

Andrew Merritt

  • 9 Posts
  • 5 Reply Likes
I've only got 7.3.1 available.  I was on 7.2, updated to the latest available, just now, and it's 7.3.1.  No newer version offered by CC.
Photo of JC

JC

  • 130 Posts
  • 35 Reply Likes
As Rikk Flohr (Official Rep) suggested in an earlier post "...You may need to refresh your Creative Cloud App to get it to appear. [Ctrl/Cmd]+ [Alt/Opt]+ [ R ] to refresh." I was able to get the newest version installed and so far the issues I was experiencing have not reappeared ...crashes, slow operation, and so on. All seems to be back to normal so far.
Photo of Andrew Merritt

Andrew Merritt

  • 9 Posts
  • 5 Reply Likes
Thanks, I didn't see that comment; I had already tried restarting CC and it didn't help, but the refresh did.
Photo of Rory Hill

Rory Hill

  • 248 Posts
  • 40 Reply Likes
I've been running 7.4 for 5 hrs now without it hanging - which is longer than 7.3 could last, so looks good so far.
Photo of Jim Garrison

Jim Garrison

  • 18 Posts
  • 1 Reply Like
Ctrl+Alt+R "relaunched" but I still don't see the update...
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1725 Reply Likes
If the relaunch doesn't get it then try signing out of your Creative Cloud app and signing back in again. 

After that next step is a computer restart. 
Photo of Jim Garrison

Jim Garrison

  • 18 Posts
  • 1 Reply Like
Never mind, the CC app itself was wedged.  I killed it through ProcessExplorer and restarted it, and now it shows updates.  I hope the CC updates fix the problem of CC itself hanging.
Signing out also didn't work.  CC itself was seriously wedged.
(Edited)
Photo of Jeff Brown

Jeff Brown

  • 2 Posts
  • 1 Reply Like
I have also been experiencing this issue.  Just installing the latest update June 21/18.  Hoping it solves something but not holding my breath.  I typically leave LR running all the time and I come and go at will.  Now when I return at varying duration's, the program has stopped and I must force shutdown.  I have no additional information I can add to what others have said but wanted to be included to make our voice a little louder.
Photo of JC

JC

  • 130 Posts
  • 35 Reply Likes
Jeff, just to be clear when you described the program hang were you referring to the LR 7.3/LR 7.3.1 versions or the latest 7.4 version just released in the last few days. I have been running 7.4 for a few days now and so far the bugs that I had reported earlier have not been seen in LR 7.4 for me.
Photo of Jeff Brown

Jeff Brown

  • 2 Posts
  • 1 Reply Like
I just upgraded to 7.4 and as of this morning it has been fine.  It did not crash when I returned to use it this morning after sitting idle all night.  .3/.31 would freeze as everyone else has been describing.  My only issue has been with opening images in PS from 7.4.  I did a reboot when I left this morning and hope it fixes it.
Win10 right up to date.
Photo of Adrian Chell

Adrian Chell

  • 1 Post
  • 1 Reply Like
Ran 7.4 in the background most of yesterday and it never hung once. Early days, but a promising start.
Photo of Aaron Steele

Aaron Steele

  • 12 Posts
  • 13 Reply Likes
So far so good for me in 7.4 as well. Not hanging. I havent done everything with it yet, but feeling good so far.
Photo of David Brown

David Brown

  • 8 Posts
  • 8 Reply Likes
Mine's working now.  Thanks for finally fixing it.  Good product overall and I had never had that many problems.  Would like a little better communication though there was some through 3rd parties such as the fabulous Lightroom Queen.  I will cop to the fact that with software of this complexity and huge customer base that ADobe has to be careful with testing before they deploy and hence couldn't just throw something out quickly.  A rush job always leads to more problems.  Have a good one everybody.  Happy summer!