There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion
Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing
It hangs and i am forced to "end task" through Task Manager
I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)
My system has no problems with any other programs
please fix this
Here, also is a list of general ways to enhance Lightroom performance:
i have no need to improve the performance of Lightroom (though the slow import is a bit concerning)...
it isnt really performance that i'm having a problem with..it is that is keeps hanging and requiring me to force close it
Do you have any external drives attached to this computer?
The more memory i had the more often the drives would go to sleep. The more often LR and PS would have a issue. In addition to the above go to Settings / Power and sleep / Additional Power Settings (on the far right) Click High Performance. Once selected you can go deeper fine turn your settings.
it never was a problem before 7.3 or 7.3.1
so i doubt it is something inherent to the computer...this seems like an obvious Lightroom problem
i made no changes between 7.2 working well and upgrading to 7.3 and 7.3.1
i have tried the graphics processor thing being on and off and that does nothing
also...i have had my computer set to not sleep without prompting it...also Lightroom hangs in 7.3+ even if the computer is still on (like i said no sleep) and when i am working in another window
it seems highly unlikely it is a sleep setting as it happens when the computer is being used for other tasks and i have it set to never sleep
Hi, I am also having similar issue's ever since the upgrade.
I have plenty of disk space, plenty of ram (16GB), an i7-7700 processor (none of which are maxed out when I check in Task Manager) and have also turned off the graphics processor.
If I stop doing any processing for anything more than 1 or 2 minutes, when I go back I get the Lightroom is not responding issue, and have to shutdown the application and restart it.
The RAM usage goes up to roughly 40% used by Lightroom when it does this, but not enough to slow the machine down as I can start other applications, such as internet explorer and they all work fine.
This is definitely an application issue with this latest version as it never happened with the previous one.
It crashes especially after opening. Some times the window just become 'white' immediately - by itself -, others it seems normal, until I click something on the screen (and yes, the windows become white).
I've never had problems like this, before. I guess it depends on the update.
A fix would be really appreciated (paying for a software that waste your time isn't so cool).
This issue isn't reproducible at our end. We would like to try the steps you followed which has made you reach to this state of Lr.
Any specific steps followed ? A video of the same issue happening being sent to us would be much appreciated to investigate further. Also do share your system info with it.
"System Info" [LR -> Help -> System Info]
Any updates from Adobe on this issue then?
Type "Lightroom 7.3.1 hangs" into a search engine and you'll find quite a few different forums and posts where this issue is being reported..
I pay you for a product that could be considered not fit for purpose, so at least let everyone know that you're taking this seriously....
I am also having this same problem in both versions 7.3 and 7.3.1. I did not have the problem in 7.2 or earlier.
I am running Lr on a Win 10 machine with 32 Gb of RAM. And, while I have not had any problem after disconnecting a USB external drive or ejecting a CF card, I definitely do have several external USB drives connected to my computer at all times.
I do not have my computer go into sleep mode, though I do have the monitor go into screen save mode after a set period of time. I also physically turn off the monitor at night.
I hope this helps.
P.S., This problem of 7.3 and 7.3.1 hanging has been reported by numerous people on the Adobe Lightroom Forum.
Just happened again so I can remember what I did leading up to it.
From LR I opened a TIF to edit in Photoshop "with lightroom adjustments", added a layer in PS, did some cloning etc and closed & saved the file (PS still open). Changed its rating to 3 stars.
Went into the print module in LR and selected one of my usual print templates (an A4 on a Canon PRO-1000) and printed. While printing went away from the computer for lunch :) maybe about an hour came back and print finished and LR hung - mostly grey with "not responding", a couple of black parts still clickable giving this Windows message:
A problem caused this program to stop interacting with Windows.
Problem Event Name: AppHangB1
Application Name: Lightroom.exe
Application Version: 126.96.36.199
Application Timestamp: 5ad744c8
Hang Signature: a9ee
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Hang Signature 1: a9ee9cd1b417688f4a291c59099857e4
Additional Hang Signature 2: 2736
Additional Hang Signature 3: 2736f90f940746e316c12f872cdba5b8
Additional Hang Signature 4: a9ee
Additional Hang Signature 5: a9ee9cd1b417688f4a291c59099857e4
Additional Hang Signature 6: 2736
Additional Hang Signature 7: 2736f90f940746e316c12f872cdba5b8
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
When I killed LR and re-run it there is no loss of data - the star rating is correct and the same print template is selected if I go into the print module.
I do have a Western Digital Passport USB drive continually attached for backups, it is never ejected.
Good luck with tracking down the problem... :)
Lacking seriousness, from my point of view. Since it is going for so long, it would be honest, from you (Adobe), to refund this month to all your CC subscribers are having this problem. It would be respectful.