Lightroom Classic CC 7.3 (and 7.3.1): Hanging, requires force quit

  • 27
  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this
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Aaron Steele

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Posted 7 months ago

  • 27
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Jeremy Tilford

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Same problem on my iMac.  Activity Monitor shows Classic 7.3.1 still eating up loads of memory and increasing while idle.  Is 3.8 GB normal - Photoshop runs at 2.37. Constantly having to either restart LR or free up memory  with CleanmyMac app. 
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Aaron Steele

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freeing up memory doesnt do anything for me...but i dont know the underlying problem
sometimes it hangs after about 5 minutes...other times it can be longer
Photo of Rick Spaulding

Rick Spaulding, Champion

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You could try turning off the graphics processor in Lightroom preferences under the Performance tab.

Here, also is a list of general ways to enhance Lightroom performance:

https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html
Photo of Aaron Steele

Aaron Steele

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already tried it with and without graphics processor

i have no need to improve the performance of Lightroom (though the slow import is a bit concerning)...

it isnt really performance that i'm having a problem with..it is that is keeps hanging and requiring me to force close it
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Rikk Flohr, Official Rep

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Aaron, I tried a test with my Win 10 machine on Lightroom Classic CC 7.3.1. I left Lightroom open for 24 hours leaving it idle the entire time. I didn't experience any issues. It was still responsive. I am extending the idle test for another 24 to see what happens. 

Do you have any external drives attached to this computer?
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Aaron Steele

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i do have one attached...i coudl try it with it unhooked...

but that really isnt a solution is it? just a band aid

i will try it though

thanks
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Rikk Flohr, Official Rep

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Sometimes, drives, either through their own design or Windows settings will go to sleep or spin down to conserve power. I am concerned that a known issue with disconnecting USB devices/Memory cards may be rearing its head here under the guise of a drive sleeping. Let me know how your test goes.
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Bob

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This might help do a better job explaining than I https://technicallyeasy.net/fix-prevent-hard-drives-from-going-sleep-windows-10/

The more memory i had the more often the drives would go to sleep.   The more often LR and PS would have a issue.  In addition to the above go to Settings / Power and sleep / Additional Power Settings (on the far right) Click High Performance.  Once selected you can go deeper fine turn your settings.  
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Rory Hill

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I’m having the same issue and I know two other individuals that also have this problem. Win 10, latest LR 7.3.1.
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Aaron Steele

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the attached hard drive being plugged in or not did not matter, also they do not hold any lightroom imported images or files

it never was a problem before 7.3 or 7.3.1

so i doubt it is something inherent to the computer...this seems like an obvious Lightroom problem

i made no changes between 7.2 working well and upgrading to 7.3 and 7.3.1

i have tried the graphics processor thing being on and off and that does nothing

also...i have had my computer set to not sleep without prompting it...also Lightroom hangs in 7.3+ even if the computer is still on (like i said no sleep) and when i am working in another window

it seems highly unlikely it is a sleep setting as it happens when the computer is being used for other tasks and i have it set to never sleep
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garry griffin

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Hi, I am also having similar issue's ever since the upgrade.

I have plenty of disk space, plenty of ram (16GB), an i7-7700 processor (none of which are maxed out when I check in Task Manager) and have also turned off the graphics processor.

If I stop doing any processing for anything more than 1 or 2 minutes, when I go back I get the Lightroom is not responding issue, and have to shutdown the application and restart it.

The RAM usage goes up to roughly 40% used by Lightroom when it does this, but not enough to slow the machine down as I can start other applications, such as internet explorer and they all work fine.

This is definitely an application issue with this latest version as it never happened with the previous one.




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Richard Budde

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I am still on Lightroom 6, Window 7. I have had this problem with various major versions of Lightroom for years. It happens to me when I start the program. Sometimes startup works just fine. Other times Lightroom will freeze and I need to kill it with Task Manager. Reboot sometimes helps solve the problem.
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Tim Hammar

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Also having the same issue and have tried all suggestions (external hard drives disconnect, GPU disable, system power settings), all to no avail.  After idle, sometimes no more than an hour, I have to force close it.
(Edited)
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Giovanni Malausa

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Same problem here, with Lr 7.3.x.
It crashes especially after opening. Some times the window just become 'white' immediately - by itself -, others it seems normal, until I click something on the screen (and yes, the windows become white).
I've never had problems like this, before. I guess it depends on the update.
A fix would be really appreciated (paying for a software that waste your time isn't so cool).
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Sumeet Choudhury, Employee

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Hi All,

This issue isn't reproducible at our end. We would like to try the steps you followed which has made you reach to this state of Lr.

Any specific steps followed ? A video of the same issue happening being sent to us would be much appreciated to investigate further. Also do share your system info with it. 
"System Info" [LR -> Help -> System Info]

Regards,
Sumeet
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Renato Richina

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Hi Sumeet, no specific steps and also not really reproducable. LR simply hangs from time to time, when it's in idle mode, meaning the program is minimized. Sometimes after a few mintues, sometimes maybee after half an our. When I maximize the LR windows from the taskbar again, it's 99% black and on the top left corner, I see all the contet of the full windows, so like it could not "maximize" the content of LR again. Hope you understand. I will to a screenshot when it occurs next time. Also the program is then in "Not responding" mode in task manager and has to be killed. This problem i only have since 7.3 and 7.3.1. The versions before had not this issue.
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Renato Richina

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et voila, just reproduced it: LR was minimized for around 3 minutes on the taskbar, after I tried to maximize it again, it shows this way. Look at the top left corner: there you see the content of LR really small

.

Powersaving is disabled, no USB/SD Cards unplugged or ejected during this time. Only browsed a bit in the web during LR was minimized.

Here is the system info of my pc:

Lightroom Classic-Version: 7.3.1 [ 1167660 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.17134
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 3.7 GHz
Integrierter Speicher: 32706.8 MB
Für Lightroom verfügbarer phys. Speicher: 32706.8 MB
Von Lightroom verwendeter phys. Speicher: 3404.4 MB (10.4%)
Von Lightroom verwendeter virtueller Speicher: 3436.5 MB
Anzahl GDI-Objekte: 627
Anzahl BENUTZER-Objekte: 3035
Anzahl Prozess-Handles: 1980
Cache-Speichergröße: 35.5MB
Interne Camera Raw-Version: 933
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1258MB / 16353MB (7%)
Physischer Speicher in Camera Raw: 1308MB / 32706MB (3%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1200, 2) 1680x1050
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Nein

Informationen zum Grafikprozessor: 
OpenGL: GeForce GTX 1050 Ti/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 397.31
Renderer: GeForce GTX 1050 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Total Video Memory: 4096 MB


Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliothekspfad: C:\Users\Renato\Documents\LightroomCatalog\RenatoLightroom\RenatoLightroom-2-2-2.lrcat
Einstellungen-Ordner: C:\Users\Renato\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule: 
1) AdobeStock
2) Aurora HDR 2018
3) Canon Tether-Zusatzmodul
4) Export to Photomatix Pro
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) LogiOptions
9) Luminar 2018
10) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 1c82
Subsystem : 85d11043
Version : a1
Grafikspeicher : 4018
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Lautsprecher (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 397.31
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
Photo of Kerim Suner

Kerim Suner

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  • 4 Reply Likes
I am experiencing this problem with only one of my catalogues, other catalogues seem to work fine for now. I can send you the catalogue so that you can reproduce the problem. Please let me how I can send it, it is around 1.5 GB.
Photo of garry griffin

garry griffin

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Here's my system info, am not doing anything else other than leaving LR idle for a few minutes, nothing is going to sleep, am not ejecting any SD cards etc.


Lightroom Classic version: 7.3.1 [ 1167660 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.9 GHz
Built-in memory: 16278.7 MB
Real memory available to Lightroom: 16278.7 MB
Real memory used by Lightroom: 1149.2 MB (7.0%)
Virtual memory used by Lightroom: 1282.7 MB
GDI objects count: 605
USER objects count: 2105
Process handles count: 1691
Memory cache size: 17.6MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 656MB / 8139MB (8%)
Camera Raw real memory: 666MB / 16278MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 630 (22.20.16.4771)


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Pictures\Lightroom\Lightroom Catalog-2-3.lrcat
Settings Folder: C:\Users\ggrif\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) DxO OpticsPro 11
4) DxO OpticsPro 11 Importer
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
 Device : 5912
 Subsystem : 82dc103c
 Revision : 4
 Video Memory : 128
Adapter #2: Vendor : 1414
 Device : 8c
 Subsystem : 0
 Revision : 0
 Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speaker/Headphone (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4771
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 22.20.16.4771
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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Jerry Syder

  • 222 Posts
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This sounds like it may be connected to the crash that's happening with systems where there are USB drives connected that goes to sleep on system idle(or cloud folders that becomes unavailable) that's reported here - https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-7-3-crash-on-eject-sd-card
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Renato Richina

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Hi Jerry, could be, however I think there is also another problem, which generates this hang of LR in background/when it's minimized. Recently, it hanged only after being 1 minute minimized and I am 100% sure, that at this time, I did NOT unplugg any USB device. However I personaly can also confirm the "unplug USB device" bug at my machine, as it occurs nearly all the time, when I do it.

Update: now confirmed 100% for my pc, that it's not related to this bug. Just see my answer above, as I could reproduce it.
(Edited)
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Rikk Flohr, Official Rep

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Kerim Suner can you Zip the file to reduce its size and make it available on a shared folder for me to pull down and examine?
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Kerim Suner

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Unfortunately my "good" catalogs also crashed, they are much smaller in size and have crashed after a much longer period. I am not sure if there is correlation between catalog size and crash period. On the other hand my first problematic catalog survived around 6 hours without a crash. I left it open overnight will see if it survives the night. I am suspecting the crash depends on the state Lightroom was left to work in the background. I will let you know once I can find a reproducible state; however it takes a long time since the crash happens after 2-3 hours working in the background.
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Carmen Ray Anderson

  • 17 Posts
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Nothing on my brand new, high spec computer has changed except Lightroom has updated. Lightroom is crashing with regularity. This is not a feasible working situation!
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garry griffin

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Any updates from Adobe on this issue then?

Type "Lightroom 7.3.1 hangs" into a search engine and you'll find quite a few different forums and posts where this issue is being reported..

I pay you for a product that could be considered not fit for purpose, so at least let everyone know that you're taking this seriously....

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davidl11

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Hello,

I am also having this same problem in both versions 7.3 and 7.3.1.  I did not have the problem in 7.2 or earlier. 

I am running Lr on a Win 10 machine with 32 Gb of RAM.  And, while I have not had any problem after disconnecting a USB external drive or ejecting a CF card, I definitely do have several external USB drives connected to my computer at all times. 

I do not have my computer go into sleep mode, though I do have the monitor go into screen save mode after a set period of time.  I also physically turn off the monitor at night.

I hope this helps.

Regards,

David

P.S., This problem of 7.3 and 7.3.1 hanging has been reported by numerous people on the Adobe Lightroom Forum.
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kevk61

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I've had this hang a couple of times on Windows 7, LR 7.3.1
Just happened again so I can remember what I did leading up to it.

From LR I opened a TIF to edit in Photoshop "with lightroom adjustments", added a layer in PS, did some cloning etc and closed & saved the file (PS still open). Changed its rating to 3 stars.
Went into the print module in LR and selected one of my usual print templates (an A4 on a Canon PRO-1000) and printed. While printing went away from the computer for lunch :) maybe about an hour came back and print finished and LR hung - mostly grey with "not responding", a couple of black parts still clickable giving this Windows message:

>>>>

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    Lightroom.exe
  Application Version:    7.3.1.10
  Application Timestamp:    5ad744c8
  Hang Signature:    a9ee
  Hang Type:    0
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    3081
  Additional Hang Signature 1:    a9ee9cd1b417688f4a291c59099857e4
  Additional Hang Signature 2:    2736
  Additional Hang Signature 3:    2736f90f940746e316c12f872cdba5b8
  Additional Hang Signature 4:    a9ee
  Additional Hang Signature 5:    a9ee9cd1b417688f4a291c59099857e4
  Additional Hang Signature 6:    2736
  Additional Hang Signature 7:    2736f90f940746e316c12f872cdba5b8

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
<<<<

When I killed LR and re-run it there is no loss of data - the star rating is correct and the same print template is selected if I go into the print module.
I do have a Western Digital Passport USB drive continually attached for backups, it is never ejected.

Good luck with tracking down the problem...  :)
KK
(Edited)
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David Brown

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Same issue with not-responding here as well ever since 7.3 release and continues with .1 release.  Have tried every possible thing suggested on the various threads.  Have spent a good deal of time tyring to fix this.  Getting pretty annoyed at this point that this issue continues to drag on this long.
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Andrew Merritt

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Just adding a 'me too'.  Seeing this problem since upgrading to the latest version; LR classic just hangs, not responding, after a while.  No specific trigger.  Downgrading to 7.2 now, so I can actually get some work done.
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Giovanni Malausa

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Just replying here to remind Adobe that we're paying for a software that we cannot use.
Lacking seriousness, from my point of view. Since it is going for so long, it would be honest, from you (Adobe), to refund this month to all your CC subscribers are having this problem. It would be respectful.
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Carmen Ray Anderson

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I am just going to add that I have an additional problem. Every time I stick in a fresh memory card I have to shut Lightroom down and restart it because it won't read my memory card if I don't! It is very unpleasant working circumstances, when expensive tools break!