Lightroom Classic CC 7.0: Won't display 44 megapixel images in Library Loupe except in Fit

  • 5
  • Problem
  • Updated 11 months ago
  • In Progress
  • (Edited)
In Library mode, any attempt to display a 50 Mpx RAW image in any 1:n magnification results in a grey box. Image appears only in FILL and FIT views. This renders the library mode useless for culling ultra-high-resolution images for fine focus or motion blurr so I'm basically forced to use a non-Adobe product for that simple function.

I've tested this with images shot on Canon 7D, 5D mkII, and 5D Sr. Images from the 5D Sr are the only one's that have a problem and it's only since the new Classic CC 7.0 release that this has come up.

PLEASE GIVE US BACK THE OLD VERSION OF Lightroom CC. It may have been slow but at least it worked.
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Cove Arts

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Posted 2 years ago

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Alan Harper

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I am not having any problems showing raw files from a Canon 5DS R. Perhaps it is a difference in computers? Mine is a iMac Retina 5K + macOS Sierra 10.12.6.

From the little that I can tell about the numerous complaints (display errors & slowdowns)  about LR CC Classic, they seem to be concentrating on Windows machines. But not everyone says what their computer is, so it is hard to tell.



PS -- I don't think anything is keeping you from going back to the previous version. If you are a subscriber, you can use either version as you want. The file format of catalogs has changed, which can cause some issues though.
(Edited)
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catherine Lucas

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You had an option to keep the old version next to the new one. Let's give this update a chance. Nobody is stopping you from reverting back. How do we ever get Lightroom better if there is never an upgrade/update. It states clearly in the download window under the options that you can install the new version next to the old one. Which is what I did so if there are serious problems I can just go back and wait till bugfixes are ironed out. 
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Techie Kev

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I'm also having the same issue, I thought it was me!  I dumped the previews and remade them but it makes no difference.  I'm having this issue with TIFF images from stitched panoramas made outside of Lightroom.  Seems to be only on the larger TIFF files
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Johan Elzenga, Champion

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No problems here. I can view a 17416 x 4848 pixels TIFF panorama in 1:1 and even 3:1 if I want to. A 13348 x 4736 pixels DNG panorama also displays in any magnification I want.
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Bob Smith

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5DSR raws display normally for me also... 2017 27" iMac and late 2016 MacBook Pro 10.12.6.  I've yet to hit any issues with the upgrade in my normal workflow.  Am pleasantly pleased with a significant speed increase.
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Simon Chen, Principal Computer Scientist

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Official Response
I assume that you are on Windows? Could you try to make sure you have the latest GPU driver downloaded and installed directly from the vendor site?


If that still does not work, try the workaround described here https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-bug-filmstrip-no-longer-works
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CristianC25

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Hello ! I have just discovered the same issue after creating a panorma from 20 shots @18 Mpx raw photos. I try to zoom in at 1:1 or 1:2 or even 1:3. Lightroom is loading a blury image for about 1 minute and then shows a grey box as someone above has mentioned. This happens only in the Library module.

I have updated my PC's graphic card yesterday to an Nvidia GTX 1060 6GB and i have an i7 Haswell 2.7Ghz with 16GB of DDR3 1600Mhz. I have the latest Nvidia drivers installed yesterday - vers. 388.43. and I still have that bug. I am running Windows 7 Ultimate 64bit.

The above workaround doesn't work. In the meanwhile I will look at zoomed in previews in the Develop module or i will use the Library module from the previous Lightroom version.
(Edited)
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John R. Ellis, Champion

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I observe similar symptoms on LR 7.0.1 / Windows 10 (in virtual-machine guest on Parallels MacOS 10.12.6).

A JPEG with dimensions 11,000 x 4,000 (44 MP) appears normal in Library Loupe Fit, but it appears as a grey box in 1:1.

A JPEG with dimensions 8,124 x 5,416 (43,999,584) appears normal in Fit and 1:1.

The workaround above works in my configuration: https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-7-0-wont-display-50-mpx-...

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
Built-in memory: 8191.5 MB
Real memory available to Lightroom: 8191.5 MB
Real memory used by Lightroom: 2099.3 MB (25.6%)
Virtual memory used by Lightroom: 2257.1 MB
GDI objects count: 728
USER objects count: 1900
Process handles count: 1360
Memory cache size: 43.6MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1427MB / 4095MB (34%)
Camera Raw real memory: 1428MB / 8191MB (17%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: 
Version: 
Renderer: 
LanguageVersion: 


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\john\Pictures\Lightroom\Pano test\Pano test.lrcat
Settings Folder: C:\Users\john\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) Any Source
2) Any Vision
3) Debugging Toolkit
4) Export LUT

Config.lua flags: None

Updated Toolkit: com.johnrellis.lrhiddenlua 7.0. (build )
Adapter #1: Vendor : 1ab8
Device : 4005
Subsystem : 4001ab8
Revision : 0
Video Memory : 512
Adapter #2: Vendor : 1414
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Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Parallels Audio Controller)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Parallels using AMD Radeon R9 M370X OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Parallels and ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.51.8
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_texture3D GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_EXT_texture_env_combine GL_NV_texture_rectangle GL_EXT_texture_edge_clamp GL_ARB_map_buffer_range WGL_ARB_extensions_string WGL_EXT_extensions_string WGL_ARB_pixel_format WGL_EXT_pixel_format WGL_EXT_swap_control WGL_ARB_pbuffer WGL_EXT_pbuffer WGL_ARB_create_context WGL_ARB_create_context_profile WGL_ARB_framebuffer_sRGB WGL_EXT_framebuffer_sRGB WGL_ARB_make_current_read WGL_EXT_make_current_read WGL_ARB_render_texture WGL_EXT_render_texture
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We'll investigate. Thanks.
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John R. Ellis, Champion

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This bug doesn't occur in my LR 7.1 / Windows 10.  

Does anyone else observe it in LR 7.1?
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CristianC25

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Yes I do, as I mentioned above.
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John R. Ellis, Champion

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Cristian, 

You posted on 12/1, so you must have been using LR 7.0 or 7.0.1 (7.1 was released on 12/11). You might update to LR 7.1 and see if the problem still occurs.   Note that LR's update mechanism is not always reliable, so do Help > System Info to verify which version you're actually running, do Help > Updates to update, and then do Help > System Info to verify the update actually installed.
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CristianC25

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I have updated long ago, problem is still there. I cannot view very large raw files as 1:1, 1:2 or 1:3 in the library module. I wouldn't repeat myself if the problem was solved.
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CristianC25

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I have to use the old CC 2015 Lightroom in order to view my large files in the Library module as 1:1. There works without problems...
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John R. Ellis, Champion

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"I have updated long ago, problem is still there."

It's not clear from your post -- you've tried this on 7.1 (and verified by doing Help > System Info)?   I'm sorry if this seems pedantic, but with the unreliability of the update mechanism and the ambiguity of forum posts, it's often the case that people aren't in fact talking about the same version.
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CristianC25

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Yes I have tested this on the new version.
Here are two screenshots which prove that I have new version and previewing that large file doesn't work.

https://www.flickr.com/gp/111312897@N08/a54e93

https://www.flickr.com/gp/111312897@N08/p1t486
(Edited)
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John R. Ellis, Champion

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Thanks much for clarifying.
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Patrick Garrett

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I cannot loupe view a 17k x 4.4k image in library module loupe view 1:1. The good news it does display in Develop mode. In Develop mode I can move the area displayed easily.  System Details

Lightroom Classic version: 8.0 [ 1193777 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 32702.3 MB
Real memory available to Lightroom: 32702.3 MB
Real memory used by Lightroom: 8222.3 MB (25.1%)
Virtual memory used by Lightroom: 11249.9 MB
GDI objects count: 1064
USER objects count: 3852
Process handles count: 3141
Memory cache size: 650.2MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 6264MB / 16351MB (38%)
Camera Raw real memory: 6288MB / 32702MB (19%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1060 6GB (23.21.13.8813)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Lightroom Main Catalog\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Patri\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Print Studio Pro
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) LR/TreeExporter
8) ON1 Effects 10
9) ON1 Enhance 10
10) ON1 Photo 10
11) ON1 Portrait 10
12) ON1 Resize 10
13) Perfect B&&W 8
14) Perfect Effects 8
15) Perfect Enhance 8
16) Perfect Photo Suite 8
17) Perfect Portrait 8
18) Perfect Resize 8
19) SmugMug

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1c03
Subsystem : 143819da
Revision : a1
Video Memory : 6061
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Realtek Digital Output (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1060 6GB/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 388.13
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map 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GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
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Simon Chen, Principal Computer Scientist

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Does Library loupe display correctly if you turn off Lightroom>Preferences>Performance>Use Graphics Processor?