lightroom classic asks me to test or by lightroom classic

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Hi friends,
I have been a subscriber to creatice cloud photo-section for years now. this morning, when I opened it, a new window told me to "buy" or install a test version of LR Classic.. I obviously don't want and need to do that since I am a subscriber already.
What can I do to avoid extra work???
Thxs for yr assistance.
PD Photoshop updated without any problems
Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes

Posted 4 months ago

  • 1
Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes
sorry, but now also PS tells me to install a test-version for 7 days.... crazy

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5389 Posts
  • 1124 Reply Likes
Any chance that you logged in with an Adobe ID that is not the Adobe ID with which you subscribed? Double check the Creative Cloud app and make sure it is logged in to the correct ID.  If so, sign out. Restart your computer and then log in again. 
Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes
sorry Rick, but this didn't help. this is what I see once I start LR. and, no, I had not signed in with a different email-address, got my regular verification etc and did as suggested.

Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes
ah, just noticed that I can't paste a clipping here
but it says "start your free 7-days-trial now"
Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes
Rikk, any idea, what I can do now? I simply can't work and need to finish a job by tomorrow. can I uninstall LR and PS and re-install?

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5389 Posts
  • 1124 Reply Likes
Are you saying the programs are in 7-Day Trial mode and you can work or are you saying that you are in an Expired state of the 7-day trial and the Develop module of Lightroom is disabled?
Photo of Sharon Sror

Sharon Sror

  • 18 Posts
  • 1 Reply Like
Maybe your account is end
Photo of Christian Fürst

Christian Fürst

  • 30 Posts
  • 6 Reply Likes
Thanks for yr assistance, Rikk, LR was completely blocked. In the end I found that - propaly the latest windows-update this morning - must have messed up something and LR might have logged- in with a different email-address. after I did as suggested by you adobe showed the proper account and I was able to re-install PS and LR was working ok. I can see no other reason but windows-update since I myself had not touched LR overnight

Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5389 Posts
  • 1124 Reply Likes
Glad you are working again!