Lightroom Classic & CC: Does not Import .HEIC Files on macOS Mojave Beta 4

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
On macOS Mojave Beta 4 (didn't try on the earlier betas), I export an .heic image from Apple Photos. It exports the .heic file and a .xmp file. When trying to import both of those into Lightroom Classic or CC it won't let you import the .xmp file at all, and when you import the .heic into Classic and CC it gives an error and won't let you import. 

With Mojave presumably being released to all the public next month (or October at the latest), just wanted to make sure the team was aware of the current bug.
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Chris Chiera

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Posted 2 months ago

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SatishT, Employee

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Hi Chris,

Which versions of Lightroom Classic and CC are you using on Mojave?
We will also try this workflow on our end and look out for any issues there. Thanks for the heads-up.

-Satish
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Chris Chiera

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My pleasure. Latest versions of both available.
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SatishT, Employee

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Chris,

We are not able to reproduce this issue in-house. I will send you a PM regarding the info we need to reproduce this issue.

-Satish
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Chris Chiera

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Update - Adobe was very helpful in reaching out directly for additional details, and was able to determine an issue on my local machines. Reinstalled appears to have resolved the issue. Hooray! Thanks Adobe.